Customer Service Management

JEANINE M. NOWELL

th

**** *. *** ***** *****, Oklahoma 74133

918-***-**** ********@*******.***

Purchasing/Planning Management Professional

Commodities Purchasing/Global Supplier Sourcing/Strategic Supplier Alliances/ Process

Reengineering/ Operating Budget/Supplier Quality Specifications Compliance/Capacity Constraint

Production Planning/Consignment Processes/Lean Manufacturing

Astute management professional with manufacturing & service experience. Keys to success include

strengths in planning, purchasing, contract administration, budgeting and cost control. Proficient in team

building and executive liaison affairs. Keen negotiation and supplier/subcontractor management skills.

History of strategic technology deployment to streamline processes, reduce expenses and augment

profits.

OBJECTIVE

Seeking a developmental position where I can utilize my purchasing/planning experience while

contributing to an organization’s overall operating and financial objectives.

EDUCATION AND PROFESSIONAL DEVELOPMENT

MBA, Business, Oklahoma City University, Oklahoma City, OK

BS, Management Information Systems, Rochester Institute of Technology, Rochester, NY

PROFESSIONAL EXPERIENCE

TAYLOR INDUSTRIES - Catoosa, Oklahoma 2008 – 2009

Purchasing Supervisor

Recruited by this privately owned oil & gas rig manufacturing company to manage a purchasing staff of

four buyers. Procured goods, services and prototype materials for Production, Sales, Service and

Warranty departments. Monitored and managed the approved supplier base, non-conforming materials,

expedited shipments, and supplier corrective action responses.

Key Accomplishments and Values Offered

•Negotiated supplier cost reductions and credits

•Inventory Reduction Team member

•Developed 2009 Purchasing budget

•Participated on the Management Review Board

•Developed numerous work processes and reports for the Purchasing department

•Participated in Inventory Accuracy Kaizen Team Event

•Garnered cost impact for Engineering Change Notices

•Assisted with guiding suppliers through corrective action measures

•Assisted with determining disposition of non-conforming materials

•Reconciled invoice discrepancies

•Assisted with 2008 year end physical inventory count valued at $16M inventory

AMERICAN AIRLINES - Tulsa, Oklahoma 1999 - 2006

Sr. Commodity Manager

Recruited by this Fortune 500 corporation to plan and direct supplier performance, global sourcing and

commodities purchasing functions for Maintenance, Repair & Operations (MRO) facilities in Tulsa,

Oklahoma, Fort Worth, Texas and Kansas City, Kansas. Commodities included: avionics, engine

components, composites, interiors, wheels, tires, brakes, uniforms, publications and aircraft storage

services. Administered P & L management of $65 million for a fleet of 730 aircraft. Charged with

supervising assigned Purchasing Assistants.

JEANINE M. NOWELL Page two

PROFESSIONAL EXPERIENCE (continued)

Key Accomplishments and Values Offered

Negotiated long-term contracts.

•

Managed a deflationary desk with a maximum supply base of 235 suppliers.

•

Discovered unprecedented oneWorld avionics developmental repair.

•

Achieved immediate post September 11 supplier price concessions.

•

Coordinated global reverse auction filter bid.

•

Successfully integrated RENO and TWA parts into existing American Airlines contracts.

•

Led a cross-functional team to qualify a new and improved life vest that provided significant savings

•

and a nine year extended shelf-life.

Developed numerous processes, reports and contracts disseminated throughout the Purchasing

•

department.

Managed various SE2003 Supplier report cards; which itemized monthly cost, delivery, quality and

•

customer service performance.

XEROX, THE DOCUMENT COMPANY - Webster, NY/Oklahoma City, OK 1988-1999

Buyer/Sr. Buyer (1995-1999)• BIS Manufacturing Material Analyst (1991-1995)

• Manufacturing Material Analyst (1988-1991)

Recruited to ensure on time delivery, quality and customer service for raw materials and packaging in the

Toner, Developer and Binder Tape plants. Selected to implement discrete date MRP II system. Fast track

advancement for exceptional performance in project management, team management and relationship

abilities.

Key Accomplishments and Values Offered

Planned and coordinated purchasing activities with engineering, inventory and quality departments to

•

maintain inventories at planned levels and improve bottom-line profits.

Created purchase orders and annual budgets.

•

Monitored monthly purchase price variances (PPV).

•

Implemented a MRP II System, trained user community consisting of 200 people across three North

•

American manufacturing sites and developed procedures and reports to integrate new computer

system.

Developed specialized processes and reporting metrics for consignment activity and non-conforming

•

material transactions.

Planned, scheduled and allocated capacity constraint toner production requirements.

•

Assisted with deployment of electronic data interchange (EDI) and electronic fund transfer (EFT)

•

initiatives.

CORE COMPENTENCIES

Purchasing & Operational Leadership

Reduce annual costs through aggressive supplier negotiations and purchasing agreements.

•

Focus efforts on reducing inventory volumes while maintaining adequate stock on hand to meet daily

•

production flow.

Execute strategic purchasing and inventory control initiatives during periods of significant growth and

•

decline.

Bridge the gap between executives and business unit development teams to ensure that projects are

•

technically appropriate and capable of meeting long-term goals and global market expansion.

Develop annual budgets which are managed throughout the fiscal year.

•

Develop work processes which yield overall business productivity.

•

JEANINE M. NOWELL Page three

PROFESSIONAL EXPERIENCE (continued)

TRAINING

MRPII, Microsoft Office and Supply Chain Management.

CERTIFICATIONS HELD

Certified Purchasing Manager (C.P.M.)

MEMBERSHIPS AND ASSOCIATIONS

Member, Delta Sigma Theta Sorority, Inc.

Member, Delta Mu Delta

Participant, Susan G. Komen Race for the Cure

Contributor, Habitat for Humanity

Contributor, United Way

Contact this candidate