Customer Service Manager

Heather Oxley

**********@*****.***

OBJECTIVE

To be a hardworking, productive, honest employee that adds to the success of your

company.

EDUCATION

Bachelor of Arts. Criminal Justice & Public Administration. 8/2007

University of Michigan. Flint, Michigan. GPA 3.3.

WORK HISTORY

IntelliShop. Field Staff Coordinator. Perrysburg, Ohio 6/2008-Present

Schedule and coordinate audits for a diverse group of clients while meeting strict

deadlines & standards. Direct and manage a team of proofreaders.

IntelliShop. Audit Proofreader. Perrysburg, Ohio 1/2008-6/2008

Review and revise a variety of company audits prior to being delivered to the client.

Old Navy. Customer Experience Representative. Toledo, Ohio 2/2008-6/2008

Register transactions, price changes and customer service.

Genesee County Circuit Court. Drug Court. Flint, Michigan 8/2006-12/2006

Prepared & administered random drug tests onto clients, entered data into the drug court

management information system, executed miscellaneous clerical duties, prepared &

filed bench warrants and attended weekly adult felony/family court sessions.

T & T Sheroski Inc., Manager. Grand Blanc, Michigan 12/1998-8/2006

Delegated duties/tasks of employees, forecasted product

consumption for ordering from mass distributors, executed multiple tasks simultaneously

within a fast paced environment and maintained a high degree of customer satisfaction,

trained new staff members, administered disciplinary action and performed employee

performance reviews.

COMPUTER LITERACY

Proficient in Microsoft Word, Power Point, Excel, Outlook & Internet. Typing speed of

60+ W.P.M.

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