Manager Sales

KENNETH CHARLES GRAY JR.

**** ***** ***** ***** ********, MD 21001 443-***-**** ******************@*****.***

OPERATIONS MANAGEMENT

CUSTOMER CENTRIC LOGISTICS SUPERVISION OPERATIONS ROOT-CAUSE ANALYSIS

TRANSPORTATION – INTERNATIONAL AND DOMESTIC

Dynamic professional with extensive operations and sales experience in fast-paced industries. Skilled leader, able to

support product sales and drive process improvements. Strong ability to perform step-by-step analysis, identify

enhancement opportunities and implement immediate and long-term corrections. Informative presenter, adept at

determining client needs and customizing presentations to address specific issues while building and enhancing

professional and corporate brand. Proven record of repeated sales and operations value.

Proficient in Microsoft-base and industry specific software

Available for relocation or travel

SELECTED ACCOMPLISHMENTS

Reorganized warehouse, purged locator systems, improved traceability and saved $2.2 million in operating costs

during first year’s tenure with Stericycle. Reduced warehouse overtime costs by $20,000 with unloading, storage

and product handling improvements.

Evaluated existing and expanding routes, adjusted pick-up schedules and driver rotations and saved $850,000 in

route delivery and management costs.

Displaced UPS and landed large Dell account for DHL. Increased account value by 15-20% over previous UPS

levels with service improvements and immediate problem resolution.

Implemented process improvements and saved FedEx $30,000 in overtime costs at Charlotte facility.

PROFESSIONAL EXPERIENCE

Stericycle

Transportation Manager, Baltimore, MD 2008-Present

Managed biosystem accounts for 40 major hospitals in a four-state territory. Accompanied sales managers on calls

ensuring proper account service. Supervised 56 facility employees. Researched customer issues and introduced

improvements, increasing loyalty and service levels. Resolved driver complaints and verified Vehicle Condition Reports

(VCR), vehicle logs and other DOT documents. Controlled $28,000 on hand inventory to a turn rate of eleven.

Participated on sales calls landing 15 new accounts, netting $4.7 million annually for Stericycle. Met with hospital

directors and boards of directors. Sold service benefits and carried out promises with operational improvements.

Operated as part of a lean management team conducting delivery route time studies. Measured call times, adjusted

protocol and saved $225,000 in overtime pay, reducing overtime rate from 38% down to 9%. Implemented a

four/ten-day workweek and consolidated routes form 38 down to 30 without sacrifice to service.

Documented routes and time metrics enabling immediate coverage for planned and unplanned absences.

Evaluated existing autoclave methods, introduced time stamping and increased process efficiency.

DHL

Terminal Manager, Baltimore, MD 2007-2008

Directed more than 120 terminal center employees servicing a six-state, mid-Atlantic region. Handled Dell’s $16 million

account and addressed issues for Foot Locker, Hewlett-Packard and other major corporate accounts daily. Directed

operations at main branch and second remote airport facility. Saw to proper maintenance of 136-truck fleet. Compiled

and submitted required reports for management offices. Adhered to and enforced transportation regulations.

Earned #1 in safety rating for 2007 as company’s youngest terminal manager.

Developed presentations. Accompanies sales team on calls and assisted with contract negotiations for potential

and renewing clients. Followed up with sales group to ensure proper account management – dotted line basis.

Administered $4 million operating budget.

KENNETH CHARLES GRAY JR.

443-***-**** ******************@*****.***

PAGE 2

PROFESSIONAL EXPERIENCE, CONT.

FedEx Ground

Package and Delivery Manager, Charlotte and Wilmington, NC 2005-2007

Operations Service Manager, Charlotte, NC 2003-2005

Established policies and procedures addressing record keeping and the physical manipulation of cargo into, around and

out of hubs, gateways or terminal warehouses. Supervised 20 direct employees. Negotiated contracts with 50+

independent, carriers annually. Ensured procedural adherence. Superintended profit and loss, budgets and employee

management functions for facility. Supported account attraction and retention with exemplary service.

Attained #1 ranking of 38 hubs in nation in all categories – sales, on-time delivery, revenue and terminal volume

for Charlotte facility in 2007. Won safety awards for Wilmington, NC terminal in 2005 and 2006.

Processed one million packages through hub during “Hub Challenge” in a 24-hour period at Charlotte facility.

Pro Clean Cleaning Services

Owner, Rock Hill, SC 2001-2003

Conceptualized, outlined and marketed successful business model, growing business from start-up to more than 55 core

accounts. Handled finances, marketing and employee management for business. Sold for profit after two years.

United Parcel Service – UPS

Operations Manager, Rock Hill, SC 1997-2001

Supervised 30 employees and saw to the efficient sorting, delivery and handling of packages. Conducted internal audit

reviews and led team in passing 100% of all corporate facility audits during tenure. Developed and carried out

HAZMAT training and workshops. Instituted cycle counts and ensured inventory accuracy, reducing shrinkage.

EDUCATION

Limestone College, Gaffney, SC

Bachelor of Science-Business Management 2008

Earned while attending part-time classes and accepting positions of increased responsibility with major corporations

TRAINING

Certified in Operations and Leadership, Federal Express Operations and Leadership College

Training seminars and courses in the following topics:

First Aid

Total Quality Management

Business Process Compliance

Critical Safe Behavior

Hazardous Materials Security

Loading, transporting and handling hazardous materials

Contractor Relations

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