Customer Service Manager

Janice Thomas

**** ******* **** ***** • Lawrenceville, GA 30045 • 770-***-**** •Email: ****************@*****.***

Executive Summary

A highly motivated professional with exceptional leadership and communication skills. Proven experience and flexibility

with working in a team or independent environment to promote and enhance business needs

Professional Experience

Physician Billing Assistance Rockville Centre, NY

Medical Coder/Biller 2009 - 2009

• Prepared and submitted medical, no-fault and worker’s comp claims to various insurance companies for payment

and post payments from insurance companies

• Answered questions from patients, identified and resolved patient billing complaints, prepare and send monthly

billing statements

• Performed various collection procedures including contacting patients by phone to establish budget payment plans,

correcting and resubmitting claims to insurance companies for reconsideration

JetBlue Airways Forest Hills, NY

Human Resources Coordinator 2005 - 2009

• Conduct Exit Review for separated employees

• Maintain and support personal leave process for over 10,000 JetBlue employees

• Process and respond to all unemployment claims and hearing request

• Primary contact for employees on policies such as, attendance, leave of absence and EEO policies

• Partner with Human Resource Managers on employee related issues

• Respond to incoming calls to the HR Service Center where providing excellent customer service

• Assist in conducting EEO investigations

• Assist in the administrative termination process

• Resource for Operational Managers relating to documentation and protocol

• Coordinate logistics of trainings, meetings, and one-on-one coaching sessions

• Assisted Managers with the on-boarding of new employees

Ocean Physicians, PC Freeport, NY

Medical Office Manager 1998 - 2005

• Managed daily office operations and procedures to ensure alignment with company goals

• Responsible for the recruitment of medical office staff including medical assistants and receptionist

• Conducted performance review, training and career development of the office staff

• Responsible for yearly credentialing with insurance companies and medical facilities on the physicians behalf

• Ensured that the correct coding was used to designate the diagnoses of procedures performed

• Negotiated contracts with managed care organizations and billing agencies, as needed

• Prepared and submitted blood samples to outside laboratory for processing

• Evaluated office systems and processes including revising procedures to ensure optimal efficiency

Education

Pace University, Adult and Continuing Education New York, NY

Professional Human Resource Management Certificate 2007

• Pending PHR

Nassau Community College Garden City, NY

• Business Administration 2005

Nassau Tech Center Westbury, NY

Practical Nursing Degree 1994 - 1996

Professional Associations/Certifications

Society for Human Resource Management

National Notary Association

PHR (pending 12/09)

Computer Skills

Microsoft Word, Excel, PowerPoint, Visio, Outlook, SAP, Kronos, Allscripts Mysis, Medical Manager

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