Manager Management

Dawn DePorter

** ******* ****** ********, ** ****3 ********@*******.***

Home: 978-***-**** Cell: 978-***-****

Dear Recruiter:

I am writing to express my interest in seeking the Pharmacist position. With a solid background in allocating the

provision of pharmacy services while managing operations and staff and combined with an ongoing commitment

to perform at the peak of my potential, I believe I am the ideal match for this position.

My background includes many facets of pharmacy practice, long-term care, retail, specialty, compounding,

infusion, and compliance. I am the Director of Pharmacy Compliance for Express Scripts. I manage the

corporate pharmacy compliance program for all Express Scripts locations and their subsidiaries. My

professional skills and talent include:

Strong and organized time and multi-task management / prioritization abilities, and performs well under

pressure, in a rapidly changing and highly competitive business environment.

Highly developed and effective analytical, diagnostic, innovative and proactive approaches to identifying

and solving complex problems and issues.

Results driven, focused, meticulously detail oriented and determined performer with exemplary work

ethic offers the highest levels of integrity, initiative, resourcefulness, and tenacity in working to achieve

objectives.

Balances leadership via conceptual thinking and strategic planning.

Successfully builds organizational relationships, rapidly developing a positive and productive working

rapport.

Possesses highly developed and effective communication skills and interpersonal abilities uses tact

and diplomacy in all communications.

Strong self-starter who thrives in autonomous operations as well as in leadership of team dynamics, with

excellent team building, training, supervisory and collaborative abilities.

Highly adaptable, rapidly learns new procedures and processes with ability to put new ideas, concepts,

methods and technologies into application, and quickly adjusts to changes in schedule, team structure,

environment, business trends, project parameters and organizational objectives.

In addition I exert initiative, energy, organization, team orientation, flexibility, impeccable work ethics, a growth

oriented vision, and an eagerness to take on a challenging opportunity. I bring many exceptional assets to the

table and would greatly like to put them to work for you.

I would deeply appreciate the opportunity to meet with you to discuss how my skills, qualifications, background

and personal strengths would fill your needs. Thank you in advance for your time and generous consideration.

Sincerely,

Dawn DePorter

Dawn DePorter

33 Oakland Street Amesbury, MA 01913 ********@*******.***

Home: 978-***-**** Cell: 978-***-****

OBJECTIVE

Highly motivated, qualified, results driven and goal oriented Director of Pharmacy Compliance with

comprehensive and progressive experience seeks a Pharmacist position that allows for utilization of my

solid execution acumen, unmatched commitment to the achievement of organizational goals and objectives

and extensive experience in allocating the provision of pharmacy services while managing operations and

staff.

P ROFESSIONAL PROFILE

Utilizes strong and organized time and multi-task management / prioritization abilities, and performs

well under pressure, in a rapidly changing and highly competitive business environment.

Highly developed and effective analytical, diagnostic, innovative and proactive approaches to

identifying and solving complex problems and issues.

Results driven, focused, meticulously detail oriented and determined performer with exemplary

work ethic offers the highest levels of integrity, initiative, resourcefulness, and tenacity in working

to achieve objectives.

Balances leadership via conceptual thinking and strategic planning.

Successfully builds organizational relationships, rapidly developing a positive and productive

working rapport.

Possesses highly developed and effective communication skills and interpersonal abilities uses

tact and diplomacy in all communications.

A strong self-starter who thrives in autonomous operations as well as in leadership of team

dynamics, with excellent team building, training, supervisory and collaborative abilities.

Highly adaptable, rapidly learns new procedures and processes with ability to put new ideas,

concepts, methods and technologies into application, and quickly adjusts to changes in schedule, team

structure, environment, business trends, project parameters and organizational objectives.

PROFESSIONAL EXPERIENCE

DIRECTOR OF PHARMACY COMPLIANCE, Express Scripts, Inc. – St. Louis, MO

October 2007-Present

Created programs and services for all business units including a consultation based program

for pharmacy compliance.

Developed pharmacy practice, controlled substance, distribution, and USP 797 tools to reflect

relevant state and federal laws and company policy and procedure for all practice locations.

Devised a corporate inquiry based audit plan for pharmacy practice, controlled substances, and

USP 797.

Developed a “Secret Shopper” program to assess call center compliance with applicable

regulations.

Evaluates, improves, and develops strategies and plans for providing an effective corporate

wide pharmacy compliance program.

Responsible for educating, monitoring, advising and assisting in developing policy and

procedures inclusive of pharmacy compliance with federal and state laws and regulations and

industry standards.

Provides leadership and oversight of compliance audits, investigations, and corrective action

plans for pharmacies.

Conducts field audits at specialty pharmacies, home infusion pharmacies, mail order

pharmacies, patient assistance program pharmacies, specialty distribution sites, and pharmacy

call centers.

Conducts audits and supervises that audits conducted are in accordance with audit guidelines

Verifies that all audits performed have appropriate data samples and work papers

Performs discrepancy validation and follow up with sites

Collaborates with pharmacists, operations, and technology to develop and administrate

pharmacy practice compliance program.

Recommends changes to policy and procedure to align the practice of pharmacy with federal

and state laws and company policy and procedure.

DIRECTOR OF PHARMACY / GENERAL MANAGER, CuraScript Infusion Pharmacy – Byfield, MA

October 2005-October 2007

Managed all pharmacy operations and ensured that the branch complied with all state/federal

regulations.

Oversaw supply inventories, purchasing and warehouse operations.

Orchestrated planning/scheduling of patient pick ups/deliveries and ensures client satisfaction.

Supervised PIC’s management of patient care, pharmacy production, documentation activities, and

management of the procurement of drugs, equipment and supplies per corporate contracts.

Collaborated with others in the development, revision, and review of standard pharmacy operating

procedures, protocols, and guidelines.

Abreast of industry trends related to clinical services, therapy administration, and new product releases.

Provided leadership to ensure teamwork of branch office personnel to achieve branch/corporate goals.

Actively participated in the Company’s IOP plan and develops QI indicators based on identified trends,

high volume/high risk problem prone areas specific to location.

Assisted corporate staff in preparing for all accreditation surveys and coordinates branch management,

department, and intra-departmental meetings.

Maintained base of education with therapies in scope of practice.

Strictly adhered to documentation policies and responds to negative patient outcomes related to

company ORYX indicators.

Monitored client satisfactions trends and identifies areas for improvement, resolves client grievances and

makes recommendations for branch improvement.

Hired, orientated, trained, and coached all subordinate positions and assesses all staff competencies and

proficiencies.

Conducted and documented in-service programs for branch operational staff.

Communicated technology information and updates to appropriate staff members.

Negotiated contracts with home health agencies and case management groups.

Participated in development of the division wide annual budget.

Developed branch $2.3 million annual budget and contributed to decreasing costs of goods.

Developed branch pharmacy financial/management objectives including corrective action plans as

related to budget deficiencies.

Adjunct Faculty Massachusetts College of Pharmacy

PHARMACY MANAGER, Integrity Health Care Services – Byfield, MA

June 2005-October 2005

Initiated communication with key individuals throughout start up process.

Recruited marketing involvement for signage placement and design.

Orchestrated pharmacy set up details.

Adapted company logs for site specificity.

Organized all files according to policy and procedure.

Designed and adapted environment to meet Board of Pharmacy requirements.

COMPOUNDING DEPARTMENT SUPERVISOR, Priority Healthcare, Inc. – Byfield, MA

April 2003-June 2005

Reviewed and interpreted prescriptions, assured accuracy, performed prospective DUR and clinical

problem solving in conjunction with prescribers.

Compounded medications using standard published formulas and processes and/or through

research of drug literature to determine stability and formulas data and provide written guidelines for

others involved in compounding medications.

Maintained inventory and established specifications for the procurement of all chemicals used in

compounding.

Supervised and trained pharmacists and technicians responsible for compounding and required and

documented their participation in relevant educational programs.

Instituted and enforced clean room operating and maintenance protocols.

Performed systematic review of all departmental policy and procedures while maintaining records as

required by state and federal law.

Compiled data and dispensed drug or placebo pursuant to clinical trial operatives.

Answered questions and provided information to prescribers and patients on FDA approved and non-

FDA approved indications, stability, dosing, formulations, drug interactions, side effects, and storage of

these medications.

Tracked incidents, documented them according to company policy and procedure, and formulate quality

assurance initiatives to prevent repeat occurrence.

Set up pricing protocol for all new compounded medications.

STAFF PHARMACIST, Walgreen’s Pharmacy, Inc. – Billerica, MA

April 2001-April 2003

Performed order intake of medications via fax, phone, and computer generation.

Prepared medication ordered by the prescriber including some compounded products.

Verified prescriptions and performed prospective and retrospective drug utilization review.

Counseled patients in regards to the appropriate use of prescription and OTC medications.

Answered questions for doctors and nurses on medications including questions on dosing and

monitoring parameters.

Transmitted and troubleshot insurance claims.

PHARMACY INTERN, North Shore Pharmacy, Inc. – Peabody, MA

1996-2001

PHARMACY TECHNICIAN, York Hospital – York, ME

1995-1996

EDUCATION

Masters in Business Administration (M.B.A) Candidate

Southern New Hampshire University – Manchester, NH

Bachelor of Science (B.S.), Pharmacy

Massachusetts College of Pharmacy and Health Sciences – Boston, MA

Bachelor of Science (B.S.), Communication Disorders / Premedical Science

University of New Hampshire – Durham, NH

LICENSES

Massachusetts

Missouri

CERTIFICATIONS

Injection Certification Program, 2006

Home Infusion Pharmacy Certificate Program, 2005

PCCA Compounding School Certificate, 1999

Hyperalimentation, IV Admixture, & Chemotherapy Compounding Certificate, 1996

COMPETENCIES

Microsoft Office® proficiency: Excel®, PowerPoint®, Word®, and Visio®

Oncology Therapeutics and Long Term Care Consulting during internship

Adult and Pediatric TPN Therapy Support and Practice Guidelines 0.6 CEU

HIPAA and Corporate Compliance annual certification

Critical Point USP <797> Certification / Aseptic Compounding Course 3.2 CEU

USP <797> Process and Personnel Validation

Enzyme Replacement Therapy Course

Exceptional References Available upon Request

Contact this candidate