Training Manager

THOMAS W. HEFFNER

PROFESSIONAL SUMMARY:

Instructional design manager with extensive experience in developing and implementing

technology-based training, classroom instruction, and learning management systems. Expertise

in analyzing business requirements needed to select cost-effective training programs. Skilled in

all phases of educational design methodology. Successful in taking ownership of multiple

projects with team members, stakeholders, managers, and vendors until closure. Effective

communicator and problem solver who meets project budgets and timelines. A team player and

outstanding business partner.

ACHIEVEMENTS

• Conceptualized, prototyped, and implemented Fidelity’s “MSP On Demand”. A

learning/social networking portal used to bring project stakeholders together and to

disseminate information about MSP applications to various groups.

• Spearheaded the department initiative to provide online courses and modules for client base.

• Managed a 7 member team of instructional designers in establishing and implementing

standards and styles for written and multimedia learning materials.

• Led project to demonstrate new Magnifide MSP® format to all existing and potential clients.

• Developed and implemented multimedia delivery system for application enhancements.

• Managed the development of 46 web-based training courses and a library of over 60

“learning bytes” now being marketed to external clients.

• Created and implemented standardized level 1, 2, and 3 evaluations, and imported results

into a database. Led to determining ROI and provided a base from which short and long term

business results could be captured and reported by course facilitators.

EDUCATION

• MA Education - University of South Florida, Tampa

• BS Psychology - University of Florida, Gainesville

• Instructional Systems Designer Certification - University of North Florida

• Web-based Training Developer Certification - University of North Florida

PROFESSIONAL EMPLOYMENT HISTORY

Fidelity National Information Services, Jacksonville, Florida

2005 to present

Instructional Systems Design Manager

Manage a team of 7 instructional designers who are tasked with the analysis, design,

development, and maintenance of technical training courses that reflect sound instructional

design decisions and tactics via the ADDIE model. Collaborate with Senior VPs and executive

committee, area managers and supervisors to determine strategic direction for employee and

client training, and to establish short and long term fiscal and training goals. Ensure that courses

accomplish specified learning and performance objectives, contain appropriate amounts of

interactivity and incorporate opportunities to measure learners' performance. Serve as

administrator for the Blackboard LMS for internal and external participants. Provide project

management oversight to manage schedules and budgets of assigned course development

projects to ensure that courses are created on time and within specified budget.

THOMAS W. HEFFNER

PAGE TWO

Fidelity National Information Services, Jacksonville, Florida

2000 to 2005

Senior Instructional Designer Responsible for needs and task analyses, instructional design and

development, materials evaluation, and self-study and training support. Designed and

developed instructional materials including classroom instructor and student training

guides, CBT materials, self-study workbooks and multi-media courseware. Collaborated

with SMEs in conducting maintenance to current training course materials to include

newly developed system technology.

Duval County School Board, Jacksonville, Florida

1992 to 2000

Classroom Instructor Administered, organized, and conducted educational programs in

connection with promotional development. Planned, developed and implemented strategies for

completion of the course of study. Maintained records of progress and training activities and

monitored effectiveness of programs.

SOFTWARE APPLICATIONS

Regularly use the following applications in day-to-day business with great proficiency:

PROFESSIONAL AFFILIATIONS

• American Society of Training and Development, North Florida and National Chapters

• International Society for Performance Improvement

PROFESSIONAL DEVELOPMENT

Contact this candidate