Project Manager

Eva Joan C. Bernardo, MBA, ME

*** *** ***** ***, ******** View, CA 94040

650-***-**** **********@*****.***

CORE KNOWLEDGE AND QUALIFICATIONS

Eight years of solid experience in project management, consulting, and business process design/re engineering. Solid

techniques in facilitating cross functional project teams, business process analysis and decomposition, and business

requirements/project documentation. Excellent written and verbal communication skills as well as influencing and

partnering skills. Green Belt in Six Sigma Process Improvement Methodology. Trained in Quality tools and

measurements.

PROFESSIONAL EXPERIENCE

Project Consultant (2/2007 present)

BIO OPS, Inc., Los Altos, CA

(A management consulting business to the Biotech/Pharmaceutical Industries)

Key responsibilities: Work with clients in defining, planning and implementing process design/improvement and

technology projects in Sales and Marketing Operations in support of new product launch. Facilitate project teams in

defining project roadmap, resource needs and deliverables. Responsible for tracking issues and actions.

Major projects completed:

• Completed business process design for fulfillment process and product distribution channel; managed the vendor

selection process for key service suppliers and customer touch points for “Patient Therapy”.

• Designed process, developed SOP and managed the implementation of a web based Educational Grant Application

System.

• Implemented process re designs of Field Sales Force Administration to improve productivity and response time.

• Gathered business and system requirements for the implementation of Sample Management Program and Order

to Cash Process.

• Conducted program analysis, developed SOPs, and created program overviews/training materials for Expense,

Travel and Vehicle Management Programs.

Project Manager/Business Process Specialist, Operations and Technology

CITIGROUP, Tokyo, Japan (6/2000 04/2002)

Key Responsibilities: Analyzed business processes within the Global Consumer Business and led cross functional project

teams in process re engineering of key operations and systems impacting productivity and customer service level.

Developed cost benefit analysis, established deadlines, monitored milestone completion and provided periodic

reporting of progress and issues to the Management.

Major projects completed:

• Call Center Quality and Productivity Improvement Project : Completed call center analysis (system and business

process); improved volume forecasting and capacity planning method; implemented Best Service Routing (BSR)

method and call scripting; improved training program for call agents, and streamlined back office processes to

consistently meet and exceed service level standards and realize cost savings.

• System Re engineering Project: Worked cooperatively, as a Team Leader, with Users and Systems Analysts to

develop User Requirement specifications for the enhancement of the front end system application used by the call

center customer representatives for servicing retail banking customers.

• Six Sigma Program Deployment: Assisted the Quality Director in fostering and deploying the Six sigma Green

Belt/Black Belt Program by training project teams in the use of appropriate measurement and analytical tools

during process analysis, data gathering and implementation of process reengineering.

2

Senior Project Development Officer (12/1996 8/1998)

JAVLON INTERNATIONAL INC., Philippines

(A consulting firm engaged in the development and implementation of various foreign funded projects for Philippine

government agencies.)

• Worked with government agencies in conducting needs assessment, conceptual design, defining project scope and

implementation schemes.

• Prepared feasibility studies, analyzed project costs and socio economic benefits.

• Identified foreign suppliers/vendors and sources of financing

• Facilitated deal proposals, negotiations, closing and integrations with foreign suppliers and financial institutions.

Project Analyst, Corporate Affairs and Business Development (08/1993 – 09/1994)

CHEMPHIL GROUP, INC., Philippines

(A holding company of major corporations engaged in the manufacture and sale of industrial chemicals.)

• Analyzed market data for chemical products and evaluated factors affecting exports, finance and distribution.

• Researched, identified and formulated recommendations for new product development and market expansion.

• Planned and coordinated corporate strategic planning sessions, meetings and events.

• Coordinated the participation and represented company at industry trade shows.

EDUCATION

MBA in International Management, 2000

INTERNATIONAL UNIVERSITY OF JAPAN, Japan

International Management Exchange Program, YORK UNIVERSITY, Canada

IUJ Full Scholarship; Elected member of the MBA Council

Masters in Engineering major in Environmental Chemistry and Engineering, 1996

TOKYO INSTITUTE OF TECHNOLOGY, Japan

Japan Ministry of Education (Monbusho) Scholarship AND Tokio Marine Kagami Foundation Scholarship

Bachelor of Science in Chemistry, 1993 DE LA SALLE UNIVERSITY, Manila, Philippines

DLSU Full Academic Scholarship

PROFESSIONAL DEVELOPMENT / TRAINING

Green Belt Certification in Six Sigma/DMAIC Process Improvement Methodology

Cross Functional Process Improvement (CFPI) Facilitation Skills • Tools in Project Management • Plan, Do, Check, Act

(PDCA) Quality Enhancement • Operations Management: Forecasting and Capacity Planning • Quality Overview

COMPUTER SKILLS

Proficient in MS Project, Visio, PowerPoint, Excel, Word, Access, Adobe Acrobat. Adept at learning new tools and

technology.

Contact this candidate