Manager Sales
Resume:
SHERRY L. TONE
TH
**** *. ** ******, *********, IL 60155
*********@***.***
Professional Summary:
- Over 10 years of administrative experience within diverse environments
- Possess exceptional client and public relations protocol
- Excellent technical skills, figure aptitude, and proofreading skills
- Support for executives and staff at all levels including calendar management and travel arrangements
- Superior customer focus, organization, and detail orientation
- Effective communications skills – verbal and written
- Work effectively in a team environment or independently
Professional Experience:
SHL USA, Inc, Chicago, IL – Feb 02- Dec 08
Office Manager
Provided exceptional receptionist duties and handled all customer calls in a professional manner; daily mail sorting and
distribution; invoice processing; contact person for building management; responsible for entering visitor information and work
orders in the building management’s database; safety manager; facilitated two office moves (negotiated contract with moving
company, telecommunications equipment transfer and setup, and layout and setup of new office); monitored the branch’s
general mailbox and distributed inquiries to appropriate staff; prioritized workload to consistently meet deadlines; handled travel
arrangements; set up meetings and coordinated distribution of materials; was responsible for ordering all office supplies and
maintaining all office equipment.
Efficiently supported the President, CFO/VP, Controller, Accountants, Director of Product Consulting, Consultants, Training
Director, Marketing Manager and IT Manager for this global leader in objective assessment, specifically:
For the President: Facilitated Executive Committee meetings, including meals and refreshments, travel and dinner
arrangements, document preparation/distribution, and after-work events (prepared PowerPoint presentations or formatted
them); handled highly sensitive information such as employee contracts, performance reviews and legal matters; prepared
correspondence, scheduled meetings and managed calendar; proofread all internal and external communications; copied
expense reports and submitted for payment; screened calls and handled personal matters and the office events throughout the
year.
For the CFO/VP: Facilitated employee contracts and on-boarding requirements (IT requirements, set up workstations, phone
access, mobile phone procurement, business cards); prepared capital expenditure requisitions for new computer hardware and
office equipment; set up new laptops for other offices; tracked equipment and maintained asset inventory; scheduled meetings;
prepared correspondence and proofread documents; maintained client contracts to ensure accurate billing; set up conference
calls; ordered Certificates of Insurance for clients and landlord.
For the Finance Department: Mailed monthly and quarterly sales tax returns; assisted AP and year-end auditors with
correspondence and mailings and document prep; prepared controller’s expense reports; coded and approved invoices; was
trained on the accounting system (Solomon) and assumed AP responsibilities for three months.
For the Training Director: Proofed training manuals and ensured accurate printing; for in-house sessions, set up room, provided
participants with venue information, meals and refreshments; for off-site sessions, secured venue and contractual follow-
through, secured catering needs and ensured all materials were prepared and delivered; training sessions also required each
participant to complete on-line assessments and receive printed reports prior to the start of the class; if the participants hadn’t
completed their assessments prior to the class, contacted them via phone and email to remind them; also proofread and tested
content for online courses that were being developed.
For the Marketing Manager: Proofed all materials, provided feedback on content and layout, distributed materials to offices,
occasionally helped set up local trade shows; ordered promotional products (such as pens, journals, cups, bags); assisted in
ensuring materials were properly packed and shipped to trade shows; assisted with campaign materials; responsible for
directing web inquiries to appropriate staff in Manager’s absence.
For the Director of Product Consulting and Consultants: Proofread client assessment reports and worked whatever hours
necessary to meet client deadlines; proofread proposals and contracts; set up conference calls with clients; assisted with
various projects such as coordinating interviews between client personnel and consultants; set up the product library; ordered
requested products from either our Client Services Group in the US or our parent company in the UK.
Sherry L. Tone, page 2
The Triple-I Corp. (Information Industries, Inc.), Downers Grove, IL – Feb 96 to Jan 02
Office Administrator
Supported the Vice President, Director of Business Development, Sales Managers, Recruiters and Consultants.
Provided all executive support functions; wrote and typed correspondence, prepared consultant resumes for
•
submission to clients, prepared contracts for new clients, reviewed new client paperwork and submitted to the Legal
department for approval and processing; managed executive calendars, made travel arrangements, set up luncheon
meetings; handled all reception responsibilities.
Developed candidate tracking forms/reports and spreadsheets to track monthly expenses for branches; designed an
•
original marketing brochure; set up requisition reports; participated in budget meetings.
Prepared and submitted monthly expense report for corporate credit card and travel card expenses;
•
processed/approved invoices for payment and resolved problems as necessary; checked expense reports for accuracy
and proper attachment of receipts; submitted weekly APAP report – Accomplishments/Problems/Activities/Planning.
Assisted sales personnel by searching the internet and looking through various publications for consulting
•
opportunities; created PowerPoint presentations and updated/proofed presentations created by sales personnel;
assumed interim role of sales rep as needed.
Assisted recruiters with candidate searches using internal/external sources; processed all new hire paperwork and sent
•
to the corporate office; provided orientation for new staff and consultants; communicated new policies, benefits
information and procedures as needed; reported attendance; collected, recorded and submitted timesheets; reported
all branch information to the corporate office (job requisitions, candidate information, billing information, and
terminations/resignations); handled consultant questions or issues. Gathered and processed documentation for
consultants needing F1 and H1-b visas and green cards to the immigration attorney.
Issued/ tracked laptops and computer hardware; provided technical support and was responsible for assisting with
•
troubleshooting server/network issues with IT; provided software support (Word, Excel, PowerPoint, Lotus Notes); set
up workstations as necessary; supported/programmed 12 line Avaya phone system; notified webmaster of website
updates/issues; participated on various corporate task forces regarding computer/technical resources and company
policy issues/changes.
Negotiated corporate accounts with vendors for all office equipment purchases and maintenance; liaison between the
•
branch and corporate office and building management regarding office/building issues; facilitated relocation of office
and secured permits and resolved occupancy issues; responsible for overseeing configuration of new office with the
building management and construction company.
Coordinated a food drive and collected over 700 pounds of nonperishable food items and over $1000 in monetary
•
donations for the Greater Chicago Food Depository.
Handled petty cash account and sent monthly reconciliation report to corporate office.
•
Other Valuable Experience:
Copied and assembled Acquisition Binders for off site storage – contained plot of surveys and multiple sizes of paper
•
Assisted the President with writing a Business Plan for the Small Business Administration (with no prior experience) to
•
obtain a small business loan (which was successful)
Experience in a legal environment and retail/service environment
•
Negotiated with the IRS to resolve a previous company’s delinquent tax issue
•
Technical Skills:
MS Word, Excel, PowerPoint, Outlook, ACT, Access, WordPerfect, Lotus 1-2-3, Solomon, MyBrochure, MS Publisher,
Peachtree
Awards:
The Triple-I Corporation Pride in Performance Award
Contact this candidate