Project Process Improvement
Resume:
PRITI ARORA
San Jose, CA 95112
**********@*****.***
OBJECTIVE
Seeking a position in an organization where I can leverage my process analyst skills, Six Sigma background, and process
improvement analysis and implementation experience
SUMMARY OF SKILLS
• Business Analysis – Assisted in re-designing business processes while identifying critical issues.
Translated the raw to-be state vision into business requirements. Developed process maps to understand the
current/as-is state in order to develop an optimal future state/to-be
• Process Improvement – Led business process enhancement initiatives, formed core teams from various
functional groups to facilitate projects. Shared ‘Best Practices’ across the company for various processes
and functions and facilitated Change Management program within various groups. Map business processes
and analyze workflows to identify critical business processes for redesign.
• Six Sigma – Proficiently used process improvement models (DMAIC, DFSS, and Lean principles) with
successful transition from each phase of project requiring problem solving and analytical skills. Leveraged
tools such as – FMEA, SIPOC, process mapping, control charts, root cause analysis, risk analysis,
statistical process control, MS Excel and MS VISIO. Identified and implemented innovative business
solutions through “Voice of the Client(VOC)/Customer” analysis and fact-based decision making
• Project Management – Communicating status, issues and risks to project stakeholders. Manage task
priorities and schedules successfully while resolving/highlighting the anticipated project dependencies and
risks. Tracking and managing projects to successful completion. Training and Development – Established
procedures for undefined processes and reevaluated the existing processes thereby successfully sustaining
newly developed principles
EXPERIENCE
Mar 09 - Present VMWARE, Inc. PALO ALTO, CA
Project Coordinator/PMO Support
• Working for the IT-PMO, supporting various projects under PMO reporting to the Program Manager.
• Documenting and developing PowerPoint presentations
• Communicating status of project(s) on timely basis
• Cross communicated with team members, stakeholders to ensure business objectives are being met
• Manage action items and follow up on deliverables
• Holding Web Ex sessions for multiple teams to share project status, findings, road blocks
• Helping Program Managers work with SME’s and document interview sessions
June 08 – Dec 08 YAHOO! SUNNYVALE, CA
Business Process Analyst
Business Analysis & Requirement Gathering
• Documented and updated requirements on an ongoing basis. Travelled to project site (international) to
validate findings
• Held work sessions with various business groups – Finance Operations, HR Operations, Talent Acquisition
to understand the needs for the to-be state and capture the challenges with the current processes
• Drilled deep into every process step to capture the requirements from system perspective and also from
process enhancements (Hiring process, Pre-boarding, On-boarding, Terminations etc.)
• Facilitated weekly meetings to update management on progress and issues/risks identified. Conducted
meetings with process owners, stakeholders and various related business units to solidify requirements
• Specialized in working with executive stakeholders, senior managers and consultants to understand their
business goal
• Proven success in developing and implementing process improvement strategies and plans
Process Improvement
• As part of a global initiative conducted requirement gathering for the Contingent work force rationalization
project. Project required thorough understanding of the processes from pre-boarding employees to
terminations and mapping process flows of each activity within those processes.
• Outline As-Is and To-Be organizational capabilities and to-be requirements, working with various
corporate groups
2006-2008 MERRILL LYNCH SAN JOSE, CA
Process Improvement Consultant
Six Sigma
Lead complex process improvement efforts involving quantitative analysis in various projects across
•
multiple business lines while identifying non-value added processes through detailed business process
mapping. Presented status reports to executives/management updating them on project development and
communicating risks identification/mitigation and time lines
Project Management
• Planned and conducted project kick off meetings. Developed project plans while maintaining project
documentation. Tracked and managed projects/milestones to successful completion. Created project
schedules while defining project deliverables base around the scope.
• Effectively used MS Project, MS Access Database, MS Visio and other tools where necessary
Process Improvement
• Created business process maps, performed gap analysis and conducted interview sessions with the business
users from multiple departments to understand user requirements. Analyzed existing processes and worked
with users to formulate new work flows. Captured and documented customer/business requirements for
new process improvement initiatives
• Reviewed available data and identified new metrics for process improvement initiatives. Defined reports
and dashboard views towards performance/productivity measurements and to provide ‘real time’ tracking
of loan processing
Quantitative Analysis
• Mapping the entire business process flow for root cause analysis by segregating the inputs and outputs.
Understanding and evaluation of data related issues. Interacted with various departments and Subject
Matter Experts involved in the processing/management of ‘rejected’ loans.
• Clearly defined project scope, developed project plan and objectives along with setting deliverables
• Conducted statistical analysis for various scenarios and presented to management. Analyzed and translated
numbers into key performance indicators.
• Took initiatives resulting in identification of efficiency and effectiveness opportunities that lead to cost
reductions and revenue generations
2005-2006 MCCORMICK & COMPANY SALINAS, CA
Process Engineer
Quality Control
• Defining business processes, analyzing the ‘as-is’ condition and proposing ‘to-be’ for optimization of
process on production lines by reducing changeover time. Facilitated strategic planning for set-up process
with management team by sharing technical data. Experienced in developing procedures. Conduct root
cause analysis for problem identification by developing process maps and studying related data. Resulted in
a 45% reduction in changeover duration and financial savings
EDUCATION & CERTIFICATIONS
2001-2005 SAN JOSE STATE UNIVERSITY SAN JOSE, CA
BS in Industrial & Systems Engineering
2005 MCCORMICK & COMPANY SALINAS, CA
Certified Lean Six Sigma Green Belt
2006 MERRILL LYNCH SAN JOSE, CA
Certified Lean Six Sigma Green Belt
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