Sales Manager

JEREMY SWANSON

925-***-**** ***** Pastoral Dr., Plainfield, IL 60585 *********@*****.***

Results-driven and highly accomplished General Manager, demonstrating solid analytical and multi-location

management skills. Proven track-record of effectively supervising store operations while simultaneously

motivating and inspiring employees to meet and exceed company goals and expectations. Currently seeking a

Multi-location Management or Sales Development/Training position that will effectively utilize all acquired skills

and abilities, bringing 9+ years of accomplishments as follows:

KEY STRENGTHS

Customer Satisfaction Operations Management Business/Revenue Growth

Client Relations Regional Training Team Building/Leadership

Staff Supervision Performance Evaluation Inventory Management

Merchandising Strategy Staff Development Sales Techniques

CAREER ACHIEVEMENTS

Sears Holdings Corporation

Customer satisfaction stores ranked in the top 5% of organization.

Created and monitored a district recognition program for Store Coaches/Assistant Store Coaches.

Developed a regional training module for Home Electronics.

Selected by the District Coach to validate the execution of a major company initiative for the entire district.

Circuit City

Increased net operating profit by 7% while decreasing operating expenses by 5%.

Increased employee engagement scores by 1,200 basis points.

Increased customer first (loyalty) scores by 1,800 basis points.

Developed integral tools to be used throughout region to maximize sales volume.

Aided in the development of 3 assistant managers which led to his/her promotion.

Chosen by the District Manager to assist in planning, executing, and inspecting merchandising strategies

in the district.

Best Buy

Increased same-store sales more than 15%

Developed invaluable tools used company-wide to track and enhance store, district, and regional performance.

Played an integral role in testing, modifying, and executing Best Buy’s Customer Centricity model.

Aided in the development of 5 assistant managers which led to his/her promotion.

Partnered with various business partners to hypothesis, test, and verify different merchandising strategies

now implemented throughout the organization.

PROFESSIONAL PROFILE

SEARS HOLDINGS CORPORATION, Chicago, IL May 2007 – Present

General Manager

Assumes full responsibility for managing sales, operations, inventory, and loss prevention in multiple stores with

an annual revenue of $27M+, as well as motivating and inspiring a team of 180+ employees.

- Co-facilitated district sales training for all Lawn and Garden associates.

CIRCUIT CITY, Multiple Locations Jul. 2005 – Mar. 2007

Store Director

Held accountable for managing the operations of a $20M+ store, including employees, sales, inventory, and loss

prevention, as well as interfacing with customers to improve customer service and drive brand loyalty.

BEST BUY, Multiple Locations Feb. 2000 – Jul. 2005

General Manager

Responsible for supervising the operations of a $45M+ location.

EDUCATION HISTORY

University of Wisconsin-Superior Finance Major

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