Manager Sales

EARL ESPERO

** ******* ** *********, ** ***** 925-***-**** *********@***.***

Professional Summary

Perceptive, analytical, creative professional with more than eight years of experience in tackling the complex challenges of driving

continuous improvement, of detail orientation, and management of multiple projects simultaneously. Proven commitment to team

building, demonstrated by the ability to lead and motivate staff to perform at top efficiency levels. Adept in public speaking, mentoring,

and speech writing using skill sets in different industries. Coordinated closely with executive staff to identify potential areas of

improvement in customer care, business revenue, and risk management.

A change agent, resourceful and inventive; professional experience includes performing needs assessments, establishing objectives, risk

assessment, documenting findings, gathering appropriate documents to assess efficiency, analyzing processes and procedures,

developing extensive proposals, scheduling projects, and developing cost analyses for implementation, training, and installation. In

depth knowledge of cultural orientation: traveled extensively in Iraq, Qatar, South Korea, Australia, Spain, Portugal, Philippines and

United States

Career Snapshot

(Jan 2009 – Present) Master’s of Business Administration Program, Saint Mary’s College, Moraga Ca

(Jul 2007 – May 2009) Seasoned Licensed Financial Specialist, Wachovia Bank, N.A, Richmond, CA

(Oct 2006 – Jul 2007) Commercial Account Executive, Tyco/ ADT security Pleasanton, CA

(Sep 2005 – Sep 2006) Executive Team Lead, Soft Lines, D211 Target Corporation, Newark, CA

(May 2005 – Sep 2005) Marketing Intern, First Command Financial, Alameda, California

(May 1999 – May 2005) Civil Affairs/ Public Relations Specialist, United States Army Reserve

Professional Experience

WACHOVIA BANK, N.A, Richmond, CA 07/07-05/09

Seasoned Licensed Financial Specialist

Acting as a consultant for new and existing clients, examined complex business/personal financial statements, scrutinized tax

returns/creditworthiness, and probed debt-servicing capacity to meet clients expressed and unexpressed needs. Conducted needs and

suitability assessment to determine gaps between short term and long term financial needs. Co-managed two financial centers; acted

as a back up for the financial center manager. Mentored new financial specialists and provide ongoing support. Researched and

resolved customer issues and identified errors or issues that need to be addressed.

Accomplishments:

Exceeded branch deposits expectation by 124%, grew retail and commercial money market by 130%, increased investment

revenue by 142% and achieved 14% book of business growth

Generated over $11million in validated deposit, over $12 million in certificate of deposit, over $1.2 million in loans, over $9

million money market and over $800 thousand in investment sales

Performed oral and written presentation of business strategies/plan to management

Earned three industry licenses, obtained series 6 and 63 and California life and health

TYCO/ADT SECURITY SERVICE, Pleasanton, CA 10/06 – 07/07

Commercial Account Executive

Advised business owners, chief executive officers, board of directors and administrators on how to minimize loss, mitigate risk, and

improve operational management. Designed a variety of physical security plans to include intrusion detection systems, closed

circuit television, access controls, and other security system.

Accomplishments:

Conceived, inspected and improved company’s ability to detect, isolate, and separate work hazards

Conducted written and oral presentations to include demographic analysis and risk assessments

Originated over $140 thousand in sales and expanded assigned territories from three to nine within four months of employment

through development of strong territory management

TARGET CORPORATION, Newark, CA 09/05 – 09/06

Executive Team Lead/Manager

Managed 15 department managers and over 80 full time and part time employees over a period of one year, delivered and executed

timely in store promotions, advertising, pricing, product mix, new product rollouts, cash management, financial audits, and sales

functions.

Accomplishments:

Operated a $25 million store that accomplished golden contribution status for the first time in 18 years by surpassing

company’s expectations

Received an operational score of 94%, outperformed sales forecast and earnings through improving inventory control and

gained 87% in overall customer satisfaction

Acted as a relief manager for sister stores to allow other stores to conduct staff meetings

FIRST COMMAND FINANCIAL, Alameda, CA 05/05 – 09/05

Marketing Intern

Accomplishments:

Spearheaded and designed innovative telemarketing approach, including altering the outdated system of distribution, increased

customer interaction by 10% within one month and designed client surveys to track customer satisfaction and targeted market

segments. Boosted leads and increased existing client response by 15% using client surveys and telemarketing.

UNITED STATE ARMY RESERVE, Mountain View, CA 05/99 – 05/05

Sergeant/Public Relations Specialist/Civil Affairs

Established mechanism for emergency coordination and administration of humanitarian assistance where politically economic

structures have been incapacitated for six years. Offered ranking officers cultural expertise, linguistic capabilities,

overlays of all civilian activities, ongoing infrastructure projects, refugee operations and assessments of civil preparedness and

infrastructures to assure proper reconstitution and government economic stability in various countries.

Accomplishments:

• Deployed operationally in Iraq, directed over $100 thousand in humanitarian aid quickly and systematically to 25 local villages/

urban areas with in the assigned area of operations, mitigated non combatant injury or incident, minimized civilian interference

with military operations

• Employed, managed, and aided, in conjunction with professional engineers, local engineers and contractors in building

hospitals, schools, and municipal building totaling to a $1 million of construction projects

• Integrated non- governmental organizations, private organizations and international governmental organization to ensure proper

allocation of resource and served as a liaison for all operational, compliance and technological related issues

• Guided a team of 53 local Arabic and American/Arabic interpreters, instrumental in providing necessary translators in the field

of operations and educated up to 11 team members at a time in crisis management and emergency life saving techniques

• Acted as a liaison, negotiating diplomacy between the battlefield commander and civilian populace to ensure harmony and

peace in each specific geopolitical region

• Deployed operationally in South Korea, led presentations on cultural awareness and participated in diffusing local protest

against US military presence

• Devised inventory record-keeping process using Microsoft Access program, improved data entry efficiency by 80%

• Authored monthly newsletter to provide deployed family members an insight into day-to-day activities abroad

• Participated in staff meetings as a note taker and a leader

Academic Credentials & Professional Licenses

Bachelor of Science Degree, Business Administration, California State University, East Bay, 2005

A.S. Travel Marketing, & A.A. Liberal Arts Los Medanos Community College, Pittsburg, CA, 2003

CA Life & Health Insurance License, 2008; Series 6/63, 2007

Destination Specialist of North America and Europe, ICTA, 2001 & 2002

Community Involvement & Professional Affiliations

Richmond North Point Community Center

United Way

Civil Affairs Association

Travel Institute (formerly known as ICTA)

Chamber of Commerce

Proficiency

Advance proficiency in Microsoft Office: Excel, Power Point, Word, and Outlook

Advance proficiency in Tagalog

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