Project Manager Sales
Resume:
Wm. Michael Kanaby
W ashington DC 20011
*******.******@*****.***
Professional skills:
Enterprise Risk Management, LAN/WAN Engineering, Software Development, Decision Support,
Systems Engineering, Training Development/Delivery, Business Development, and Business
Intelligence
Professional Summary:
Program Manager
SIRUIS XM Radio June 2007- present
W ashington DC
Software Development Lifecycle (SDLC): Manage the complete lifecycle of enterprise wide,
minor, off cycle, and emergency releases from requirements development through install and
maintenance.
Enterprise deployment of custom and COTS S/W : Business Objects 11 upgrade, Brio v.8.3,
ODS to facilitate more accurate subscriber and financial reporting.
Manage cross functional and off-shore development teams to deliver enterprise software
upgrades for operational improvement
Sarbanes-Oxley compliance: Created and implemented corporate wide policies and
procedures ensuring compliance with federal regulations.
Release manager: Support scheduled and ad hoc software releases across multiple BI
reporting platforms.
Project Manager
FUTRON March 2004- April 2007
Bethesda, MD
Software Development Lifecycle (SDLC): Managed development and delivery of web-based
and stand alone software tools, worked with programmers and customers to develop
requirements, maintain master schedule for deliverables, and maintain cost/technical/schedule
parameters to meet fiscal and deliverable requirements.
Continuous Risk Management; Content developer, executor and trainer for NASA employees
on resource optimization and mission success.
Business Development: Successfully prospected, proposed and contracted work while
redeveloping the overall business development process in-house.
Accomplishments: Successfully delivered multiple software development efforts for federal and private
deployment, on time and within budget; generated $3 million in new business through optimizing and
executing a state-of-the-art business development program.
Senior Network Engineer-project manager
US LEC
Charlotte, NC Feb. 2002-March 2004
Second tier trouble support for connectivity and email/DNS troubles for Network Operations
Center. Primarily worked with enterprise customers to resolve LAN/WAN integration and
service impairment issues.
Established/managed call center data services helpdesk for new data customers.
Constructed logical ports and links in CBX 500 Frame Relay data switch, built and manipulated
PVCs, screened, trained and hired new personnel.
Applications: Naviscore, Crystal Reports, Netcool, TBS, Remedy, Visio, Hp Openview.
CPE: Juniper, Cisco, Adtran, Nortel, Avaya, Sendmail, Exchange.
Accomplishments: Developed and managed a call center data services help desk; recruited, hired and
trained analysts. Acted as point of contact for escalation of trouble tickets, developed and implemented
system wide network monitoring program.
Solutions Architect
Qwest
Herndon, VA March 2001-Nov 2001
Pre-sales support: Provided technical support, developed and delivered training for Channel
Sales Managers and partners.
Dedicated web hosting configurations: Developed pricing and technical schema for enterprise
and partner customers.
LAN/WAN integration: SONet, SDH, DWDM, Dark Fiber, Integrated Access, VoIP, ATM,
Frame Relay, shared and dedicated web hosting.
Competitive analysis of industry baseline services and rates for partners, fulfilled RFP
requests.
Accomplishments: Provided enterprise solutions for wholesale customers seeking time slots on SONet
backbone, lit dark fiber, achieved CCNA and CCDA certifications.
Senior Product Trainer
Teligent
Fairfax, VA 1999-2002
Data Sales Trainer for sales and solutions engineers on DSL, dedicated Internet access,
Frame Relay, ATM, VPN, T-1, PRI, IP and other protocols as they relate to the OSI stack,
router configuration, DNS, and CIDR.
Engineered local and data services for sales staff.
Completed site surveys, interfaced with customers and vendors, verified equipment
compatibility.
Proposals and presentations for executive level decision makers encompassing local voice
service with line features, dedicated long distance, dedicated Internet access, DSL, ISDN PRI,
and VPN.
Accomplishments: Successfully trained sales engineers and sales staff on the sale, engineering, and
deployment of internet services; redeveloped and executed data product training and achieved
certification in adult learning theory.
Carrier Services Account Manager II
Frontier Communications
Detroit, MI 1995-1999
Project managed installation of telecommunication business solutions. (Centrex, Dedicated
long distance, Meridian-Legend PBX, Octel voice mail)
Dial support for quick response, resolved billing issues and troubleshot residual concerns from
billing migration.
On going training and support to account base, participated in proactive customer presentation
for account review, and engaged in professional growth activity regularly.
Accomplishments: Grew revenue 12.5% from a previously shrinking wholesale account base, installed
multiple data services for wholesale and end user customers and achieved maximum revenue
bonuses 6 consecutive quarters.
Education:
Eastern Michigan University
Bachelor of Science, Urban Planning
Currently hold an active Secret Clearance from the United States government.
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