Project Manager Customer Service
Resume:
Nicholas A. Rocha
Atlanta, Georgia 30305
Phone: 908-***-****
*****@**.***
PROFILE
Functional/technical supply-chain consultant with project management, analytical and leadership experience
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Innovative problem solver, who is able to adapt to challenging, fast paced consulting environments
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Extensive exposure to supply chain practices which encompasses business and technical process improvements
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Demonstrates ability to comprehend technical knowledge and apply those skills to rapidly achieve problem resolution
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PROFESSIONAL WORK EXPERIENCE AND INTERNSHIPS
Manhattan Associates Consultant, Professional Services Atlanta, GA June 2008-April 2009
• Configured and implemented a Warehouse Management Open Systems (WMOS) software solution for a Fortune 500
home appliances client, which resulted in increased savings for client’s business by $30,000 a month
• Became the lead modification consultant on a project within the first two months of joining the company
• Collaborated with the client, exploring different technical and configurable WMOS solutions to best utilize and
optimize the advantages of WMOS for the client’s warehouse needs
• Helped in the design and writing of the modification specifications documents for complex client enhancements,
which resulted in a 60% increase in operational process flow
• Led internal and external meetings with the client, created budget and status reports for tracking for all action items
• Supported a successful go-live, and in the process, transitioned and trained employees on functional flows,
troubleshooting, and application functionality
• Effectively facilitated the transition from the professional services organization to the customer service organization,
while integrating the client team and other third party consultants
United Parcel Service (UPS) Project Manager Richmond, VA September 2007-May2008
• Designed, tested, and delivered an Excel-based tool to create a balanced schedule to determine the fueling and
washing rotations for the UPS package fleet at the Virginia distribution facilities
• Led the collaboration with industrial engineers and UPS fleet technicians at Roanoke facility to gather data to
optimize the user interface for the Excel-based tool, which resulted in no overstaffing, 20% decreased downtime, and
a more efficient traffic flow within facilities
• Determined the operational logistics and financial impacts of the project leading to the use of Microsoft Visio and
Microsoft Project for project planning and management phases
Delaware Valley Regional High School Substitute Teacher Frenchtown, NJ May 2006-January 2008
• Taught students grades 9-12 in the following subjects: Analysis, Calculus, Geometry, Chemistry, Biology, Physics,
US History, Technology, Wood, and Architecture classes
• Directed knowledge from past architectural projects and drawings to students which resulted in higher project grades
• Conducted more than 10 classroom presentations explaining the various Engineering fields and the practical
applications within those fields, in regards to mathematics and science
Alcatel-Lucent Nanofabrication Research Intern Murray Hill, NJ June 2007-August 2007
• Effectively managed with Electrical, Chemical and Material Science engineers to develop new techniques for
lithography processing with respect to manufacturing development
• Identified potential areas for growth through research and data analysis of photo resist substance and light exposure
• Worked with deep ultraviolet & photo resist machines for nanofabrication production
• Designed photo resist masques on silicon with optical & electron beam lithography for telecommunication companies
EDUCATION
Virginia Polytechnic Institute & State University
Bachelor of Sciences in Industrial & Systems Engineering; Minor in Business May 2008
Cumulative GPA: 3.20 (3.40 In Major) Blacksburg, VA
ADDITIONAL SKILLS AND QUALIFICATIONS
Computer Skills: PL/SQL Developer, Microsoft Office Suite, AutoCAD, MATLAB, Microsoft Visual Studio
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