Customer Service Sales
Resume:
Christopher Hubbard
Apt # ***4
Beaumont, TX 77713
*****@*******************.***
Objective
Obtain a Credit Management position in a results-oriented company that seeks an ambitious and
career conscious person, where acquired skills, industry knowledge, professional contacts and
education will be utilized toward continued growth and advancement.
Work Experience
Credit Manager
01/2009 – Present LD Services, LLC, Beaumont, TX
Manage Accounts Receivable Portfolio in excess of $9 million dollars a month for multiple
companies.
Responsible for establishing new lines of credit, maintaining existing accounts, collecting on past
due accounts and ongoing tracking of Bad Debt Accounts placed with outside agencies and
attorneys.
Provide monthly Bad Debt Reports and Reserve Calculations.
Supervise a team of ten field credit/collection specialists.
Introduced and implemented an A/R-Collections procedure for collection call documentation and
follow up monitoring.
Created standardized forms for all companies, including credit application, job information
worksheet, personal guaranties, and joint check agreements
Created and implemented a Hurricane/Disaster credit approval plan.
Credit Manager
4/2007 – 01/2009 Sherwin Williams Automotive Finishes Corporation, Warrensville Heights, OH
Manage Accounts Receivable Portfolio in excess of $30 million dollars a month for multiple
business units including Domestic Retail, OEM, Private Label and National Accounts.
Responsible for establishing new lines of credit, maintaining existing accounts, collecting on past
due accounts and ongoing tracking of Bad Debt Accounts placed with outside agencies and
attorneys.
Provide published monthly Blue Book Reports on Accounts Receivable statistics including 3
month rolling DSO, % $ Past Due, % Accounts Past Due, Major Accounts Past Due, and
Company Funded Loan Performance.
Manage a team of two credit specialists.
Maintain an Accounts Receivable database alongside a Collection Database.
Introduced and implemented an A/R-Collections database taking department from using printed
trial balances to maintaining everything electronically.
Assisted in converting to an electronic file cabinet.
Decreased DSO over 10 days. Decreased % $ and % # Accounts past due. Co-authored formal
proposal for a Centralized Collection Center.
Senior Representative, Customer Service
10/2003 - 4/2007 Sherwin Williams, Richardson, TX
Successfully managed a receivable account base in excess of $10 million monthly.
Consistently ranked at the top of representatives based on percentage of dollars collected.
Provided excellent customer service via telephone, fax, email and postal services, to over 300
accounts monthly.
Acted as liaison between store management, district management, financial services and
customers.
Resolved problems issuing from tax, price and product errors.
Financial Information Representative
12/2002 - 10/2003 Sherwin Williams, Dallas, TX
Manage the retail and commercial receivables accounts of two districts in excess of $36 million
annually.
Approve and grant lines of credit to new and established customers.
Manage over limit and past due accounts.
Work with Attorney to secure lien rights.
Work with store personnel, account representatives, and district personnel to increase sales
through creative uses of credit.
Financial Customer Service Representative
3/2002 - 12/2002 Sherwin Williams, Dallas, TX
Successfully managed a receivable account base in excess of $1.5 million monthly.
Consistently ranked in the top three representatives based on percentage of dollars collected.
Provided excellent customer service via telephone, fax, email and postal services, to over 600
accounts monthly.
Acted as liaison between store management, district management, financial services and
customers.
Management Training Program / Assistant Store Manager
8/2001 - 3/2002 Sherwin Williams, Nederland and Liberty, TX
Completed all required training curriculum
Responsible for all daily operations of store including POS, selling, batching, and inventory.
Provided superior customer service to both wholesale and retail customers.
Responsible for all accounts receivable and the majority of accounts payable.
Part of a sales team that increased sales by 15 percent over previous year.
Managed stock inventory levels on a weekly and emergency order basis.
Part Time Sales Consultant / 3rd Key
2/1999 - 7/2001 Alter’s Gem Jewelry, Beaumont, TX
Responsible for opening and closing store including register.
Oversaw bi-annual inventory.
Generated daily sales reports and made daily deposits.
Part Time Sales Associate / Key Holder
8/1998 - 12/1998 Gordon’s Jewelers, Lake Charles, LA
Maintained jewelry repair log.
Opened and closed the store including register.
Generated daily sales reports and made daily deposits.
Led weekly product knowledge training classes.
Assistant Store Manager
11/1996 - 7/1998 Alter’s Gem Jewelry, Lake Charles, LA and Beaumont, TX
Led sales team in achieving a record eight out of twelve monthly sales goals including three
months with a fifty percent increase over the previous year.
Chosen to represent the company at the Di-star "Hearts on Fire" Train the Trainer seminar in
Boston, MA in February of 1998. Then returned and taught the rest of the company how to sell
HOF diamonds.
Directed monthly sales meetings.
Generated daily sales reports and made daily deposits.
Set individual and store monthly sales goals.
Created and implemented new hire product knowledge training classes.
Education
McNeese State University, Lake Charles, LA
Bachelor of Science, Marketing GPA: 3.297. Focus in research and internet marketing.
Bachelor of Science, Management GPA: 3.297. Focus in Human Resources and Staffing.
Louisiana Board of Regents Certificate of Excellence
Six consecutive semesters on Honor Roll and President's List
Technical Skills
Microsoft’s Access, Excel, Power Point and Word
Business Objects
Cabinet NG
Hyperion
OnBase
Lotus Approach
Dun & Bradstreet Automated System and DNBI.com
References
Bill Cardwell Manager Nederland Jewelers 409-***-****
Wilda Sam Evans Credit Associate Sherwin Williams 216-***-****
*.***.*****@*******.***
Rick Cullins Director of Credit SE Div Sherwin Williams 678-***-****
*********@*******.***
Robert Orme Director of Financial Services Sherwin Williams 216-***-****
******@*******.***
James Epperson Sr. District Financial Manager Sherwin Williams 504-***-****
**********@*******.***
Larry McClelland Project Manager LenSec 713-***-**** *****@***************.***
(personal)
Contact this candidate