Customer Service Sales

Sami Aryapour

**** ***** ***** • San Jose, CA ***23 • 408-***-**** • *********@*****.***

OBJECTIVE

A proficient individual with proven ability in sales, marketing, and customer service, seeking a position in business

marketing within a dynamic environment.

PROFILE

Demonstrated ability and proven success record and experience in:

Business Relation Management Technical Support

Strategic Sales and Marketing Quantitative Analysis

Cross-Functional Team Participation Implementing Best Practices

System Development Lifecycle Superior Customer Service

PROFESSIONAL EXPERIENCE

IBM – TOTAL STORAGE PRODUCTIVITY CENTER

TPC LEVEL 2 SUPPORT REPRESENTATIVE October 2007 – Present

Collaborate with project managers, engineers, developers, and designers on defining scope, solutions,

constraints, and risks related to Storage Management System support.

Provide worldwide support in customer problem resolution

Work closely with customers to track, document, and respond to software defects.

Document and provide analysis of defects; communicate the problems to engineers on a regular basis.

Act as a liaison between customers and developers; provide solutions and timely response to customer concerns.

Reduced and maintained backlogged problem management records by 50% within two months.

AT&T WIRELESS, INC.

COMMUNICATIONS SPECIALIST July 2003 – October 2005

Provided a consistently excellent customer service experience by maintaining the highest degree of courtesy,

confidentiality and professionalism.

Maintained strong knowledge of products, accessories, pricing plans, promotions and service features.

Educated and engaged customers through product demonstrations.

Consistently met and exceeded sales objectives for products, services and accessories.

Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling

products from inventory, accepting customer payments and filing the completed orders.

Handled phone inquires from customers on billing issues, payments, upgrades, service changes, and returns.

Interfaced with other departments on customer's behalf when necessary.

Managed a cash drawer and daily deposits of funds.

Recognized by Vice President of western region for excellence in customer service and sales

CIRCUIT CITY STORES, INC.

TECHNOLOGY SALE SPECIALIST January 2001 – June 2003

Provided sales knowledge in computer hardware/software, digital cameras, PDA’s, and cellular phones.

Achieved objectives and programs elements related to sales goals and marketing priorities.

Diagnosed and resolved customers’ computer related problems.

Identified requirements and developed tools that enable maximum effectiveness of the sales team.

Cultivated strong interpersonal customer and co-worker relationships across different departments

EDUCATION

San Jose State University, San Jose, CA

B.S., Business Marketing, July 2009

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