Customer Service Information Technology
Resume:
Oleg Laskin Resume *
Oleg Laskin
Jacksonville, Florida
**********@*****.***
Introduction
Experienced Information Technology Manager with extensive expertise in managing Information
Technology and IT personnel. Talented leader in Information Technology, Information Infrastructure,
operations, and customer excellence. Accomplished individual who adapts engagements to the changing and
evolving needs of client organizations, technology advancements and business requirements. Long-standing
record of accomplishment in strengthening performance and driving revenue in competitive markets.
Core Qualifications
Project Management
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Technology Management
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IT Department Management
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Network Designer
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Systems Administrator
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Server Administrator
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IT Manager
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Technology Architect and Integrator
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Data network design and management using Legacy and latest networking
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technologies
W indows and Linux Server Technologies
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Technology Skills
W indows and Linux Servers
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Microsoft Server technologies: SQL, Exchange, Virtual Server
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Microsoft Active Directory
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Networking technologies: Cisco routers, switches, firewalls
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Citrix
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VMWare
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HTML, PHP, Javascript, VB script
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Work Experience
Deputy Director of Information Technology
Duos Technologies – Jacksonville, FL
June 2007 - Present
Direct a team of Information Technology professionals
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Direct a team of Service Department technicians and managers
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Create Policies and Procedures for the corporate Information Technology
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Manage Departmental annual budget
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Provide continuous audit of the Information Technology systems
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Acting Director of Information Technology in the absence of the Director reporting
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directly to CEO
Interface with Business and Internal Customers to identify technology needs
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Develop policies and procedures related to company’s technology standards, disaster
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recovery planning and security
Drive strategic initiatives to insure that company always stays on track with the new
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and emerging technologies
Provide top level technical support in a form of mentoring and coaching to Network
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and Server Administrators
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Oleg Laskin Resume 2
Identify technology trends and provide top level management with reports on latest
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technology relevant to the industry and information technology in general
Provide Customers and top management with architectural designs based on need
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and most cost-effective solution
Identify potential flaws in the current network and server design for both internal and
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external customers in order to strengthen the system and improve business
processes
Interface with all technology departments in the company to assist in the design of the
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technical solutions and resolution of ongoing technical problems
Travel to customer sites during project implementation phases to oversee Project
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Managers
Provide mentoring to the sales staff on the current technology relevant to the
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company direction and industry standards to improve sales generation
Assist sales staff in identifying potential sources of revenue based on current and
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future customers
Selected Accomplishments – Duos Technologies
• Coordinated a massive network consolidation of four large offices into one building at a 1400
employee company in Washington DC.
• Created process for logging and reporting of service issues to increase productivity and
accountability and to provide top management with reporting. Saved money by creating software
in-house. Increased customer retention and service contract resign-on. Increased productivity by
100%.
• Coordinated an effort to create a network monitoring system for internal as well as external
customer's server and network to provide around the clock monitoring and failure notification of
IT infrastructure health. False alarm rate decreased by over 75% from the previous system.
• Led the team that deployed the IT infrastructure for a massive $3 million project for a security
network for Department of Homeland Security in Washington DC. Created a process to secure
the infrastructure to the highest Department of Homeland Security standard.
• Proposed and implemented departmental restructuring to allow for better communication and
cross-training between IT and service departments.
System Architect
Idea Integration (MPS Group) – Jacksonville, FL
May 2006 – June 2007
Gather functional project requirements pertaining to hardware systems (servers, storage, network
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infrastructure, etc.)
Generating the highest level of system requirements, based on the customer's needs and other
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constraints such as cost and schedule.
Design systems meeting functional requirements and industry best practices.
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Create system documentation for each project, including detailed system diagrams, suitable for
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use in guiding system construction.
Document inherent risks regarding a system design when they cannot be avoided due to specific
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functional requirements.
Attend large group meetings to discuss project design, provide expert advice based on past
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experience and training.
Evaluate existing documentation to validate internal or vendor-provided designs for integration in
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our client's work environment.
Interfacing with the customer(s) and sponsor(s) and all other stakeholders in order to determine
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their (evolving) needs.
Ensuring that this set of high level requirements is consistent, complete, correct, and operationally
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defined.
Performing cost-benefit analyses to determine whether requirements are best met by manual,
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software, or hardware functions; making maximum use of commercial off-the-shelf or already
developed components.
Ensuring that a maximally robust architecture is developed.
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6/30/2009
Oleg Laskin Resume 3
Generating a set of acceptance test requirements, together with the designers, test engineers,
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and the customer, which determine that all of the high level requirements have been met,
especially for the computer-human-interface.
Generating products such as sketches, diagrams, and early user guides to keep the customer
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and the engineers constantly up to date and in agreement on the system to be provided as it is
evolving.
Selected Accomplishments – Idea Integration
• Designed the architecture and coordinated the restructuring and upgrade of a large Public Utility
company's high-response server and network infrastructure for disaster recovery and business
continuity environments
case study - http://www.idea.com/case-studies/ (Platinum JEA)
• Designed the architecture and coordinated a solution in order to correct the need for hardware
upgrade server consolidation and disaster recovery for servers involved in the Water/Waste
Water SCADA system.
case study http://www.idea.com/case-studies/ (SCADA System JEA)
• Designed the architecture and coordinated an upgrade effort from an outdated Novell-based
system to a Microsoft Active Directory-based security and authentication system for Florida First
Circuit Court in Pensacola, Florida.
• Designed the architecture and coordinated an effort to provide a high response, redundant server
system for Jacksonville Public Utility internal and customer-faced website.
case study http://www.idea.com/case-studies/ (JEA.COM)
IT Manager
Solantic LLC – Jacksonville, FL
August 2004 – May 2006
Responsible for developing, engineering and implementing the IT Strategy
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component for LAN/WAN technology infrastructure, network security and capacity
planning.
Responsible for Planning, Installation and Support of variety Windows-based servers
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Responsible for Planning and executing all of the Company’s networking needs
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during expansions.
Communicating with vendors on existing equipment upgrades as well as future
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purchases and installations
Accountable for the planning, recommendation, design, implementation, optimization
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and support of the technology infrastructure, including PC's, servers, switches,
routers, and telecommunications equipment
Directly support IT Management in budgeting, purchasing, and future project initiative
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determination.
Assist IT Director with supervising daily department operations.
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Accountable for the overall performance of the Technology Services function,
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measured by technology infrastructure and telecommunications reliability and
performance and the effectiveness and productivity of the Help Desk function.
Fulfill a supervisory role in the absence of the IT Director, directing activities and
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setting priorities for staff
Responsible for developing, refining and monitoring compliance with company
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policies and procedures governing the tracking, use, and security of IT assets
Ensure support for significant changes to the technology environment as a result of
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establishing new office facilities and existing office moves or modifications
Evaluate vendor product, service and application offerings, delivering functional and
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budgetary analysis and recommendations to senior management
Advise Senior Management on IT infrastructure needs.
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W rite technical specifications and generate required documentation for efficient and
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cost-effective procurement of technology infrastructure components.
Support Disaster Recovery planning and execution
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Selected Accomplishments - Solantic
6/30/2009
Oleg Laskin Resume 4
Coordinated and managed opening of 7 Urgent health care facilities throughout Florida on time
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and within budget.
Created and managed company's IT department to allow for growth and continued excellent
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customer service for a growing enterprise
Desktop Support Services Project Management
Winn Dixie Stores Inc. – Jacksonville, FL
January 2001-August 2004
Team lead role to group of technicians and technical specialists
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W orked out Hardware and Software solutions for Winn Dixie with Dell and IBM
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business
W orked on special projects including communication to vendors and clients and
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provided reports on the project progress to the upper management
Designed printing infrastructure for Winn Dixie Windows and Mainframe printing
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Company-wide Windows 2000 testing and upgrade project
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Selected Accomplishments – Winn-Dixie
• Designed and coordinated company's print server infrastructure upgrade.
• Designed and coordinated a massive office PC upgrade to the newest hardware to allow the
installation of the latest operating system.
• Designed and coordinated company-wide upgrade to the latest operating system on office pc's.
• Collaborated with server department to provide a fast, problem-free solution and provide the
upgrade with no interruptions to normal business activities
Networks Engineer, Systems Administrator
Computerland of Joplin – Joplin, MO
March 1996 – August 2000
Supervised all major and minor installations of computer and network equipment and
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networks for an Internet providing branch of a company
Managed the Internet Center infrastructure
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Supervised an Internet Provider Call Center
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Provided leadership and mentoring to phone support technicians
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Handled calls that required escalation to a member of management team
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W orked on improving the current Call Center Processes to streamline the operations
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and to provide a better customer support
Provided customer service and support to business customers on daily basis.
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Installed, configured, and maintained the organization's LAN/WAN servers and
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workstations. Acted as primary organizational interface with vendors and provided
internal analysis and support.
Installed and managed:
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• Email, DNS, news, Real Audio/video servers.
• LAN and WAN networks for business customers from beginning to
completion.
• Teleconferencing lines and equipment
• Firewalls and other components of large networks.
Managed performance of multiple hardware and software platforms interfaced at the
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most complex level.
Selected Accomplishments - Computerland
• Coordinated an expansion of Internet provider's market to three new cities in the four-state area in
Joplin, Missouri.
• Created and managed the marketing campaign to promote the company in the new markets.
• Coordinated an effort to bring on-line the first Joplin, Missouri official website linked to the local
area chamber of commerce.
6/30/2009
Oleg Laskin Resume 5
Education
Bachelor of Science in Business Management
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• University of Phoenix (2006)
Microsoft Certified Professional Servers 2003
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• W indows servers technology
• Microsoft Network and Security Design
• Internetworking disciplines
6/30/2009
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