Project Manager Engineer

JOAN M. DOYLE, PMP

***** ****** **** **** • Clermont, FL 34715

352-***-**** • *******@****.***

PROJECT MANAGER

Information Technology

Over 20 years of experience with expertise in on-time delivery of projects, project management best

practices, software development lifecycle (SDLC) and staff development and mentoring. Excel at

building and motivating strong teams across up to 15 functional areas to implement large scale

enhancement releases to a suite of software applications. M A in project management and Project

Management Professional (PMP) certification. Strong analytical abilities and communicates well

across all levels.

Areas of expertise include:

• Project planning and execution Risk Management

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• Staff mentoring and development Customer communications and satisfaction

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• Change and scope management Sarbanes-Oxley IT compliance and governance

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• Budget management Defining strategic objectives

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• Resource management Strong written and verbal communication skills

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SOFTWARE SKILLS

MS Project, Project Server, PowerPoint, MS Office, Java, HTML, C, C++, SQL, MS SQL, DB2, COBOL

PROFESSIONAL EXPERIENCE

Darden Restaurants Inc., Orlando, FL 2007 – Present

IT PROJECT PORTFOLIO MANAGER

Develop, manage and provide strategic analysis of the IT project portfolio for world’s largest casual dining

company. Ensure portfolio aligns with company’s strategic objective and increase ROI. Plan, manage

and execute yearly budgeting process. Manage and modify project management standards, processes

and tools. Identify and deploy project management best practices.

Analyzed and managed project portfolio >150 projects

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Managed IT budget >$30 million, completed 2009 budget year 18% under budget

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Updated SDLC with 2 new lifecycle paths, totaling 8

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Facilitated and prepared evidence for semi-annual Sarbanes-Oxley (SOX) audits for all of IT

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Improved ROI of project portfolio by 50% and achieved acceptance rate of 90%

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W ork with senior financial analyst to generate actual vs. budget analysis

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UnitedHealth Group, Hartford, CT 1996 – 2007

RELEASE/PROJECT MANAGER, 2003-2007

Took strategic business enhancements to multi-application suite from functional requirements to

deployment. Managed activities of virtual teams in remote locations. Delivered releases on-time and

within scope. Partnered throughout IT to develop application deployment schedules and implementation

plans. Built and sustained matrixed teams for length of projects through to deployment and warranty

period. Increased customer satisfaction by lowering defect rate on delivered enhancements. Managed

multiple projects/releases and sustained quality. Additional responsibility as SOX Content Knowledge

Engineer (CKE).

Deployed ~10 major and ~10 minor releases with ~15 applications per release

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Lowered defect rate by 45% for ~20 releases

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Lead large, cross-functional teams, >50 members across 6 remote sites

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Trained and mentored 2 new Release Managers

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Developed release management position. Authored and deployed best practices

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Developed processes and trained >150 staff members on SDLC and SOX requirements

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Joan Doyle Page 2

APPLICATION PORTFOLIO MANAGER, 2003

Created and implemented strategic project selection criteria. Created a portfolio of projects for

company’s most significant customer website. Communicated and gained consensus with business

partners for project work for the coming year, ensuring balanced resource allocation.

Temporary assignment at request of senior vice president to fill unexpected vacancy during critical

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planning period

Planned project portfolio for customer website accessed by 5M customers

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Negotiated between ~7 stakeholder areas with competing priorities for final project selection

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Delivered budget and project portfolio within 3 months

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PROJECT MANAGER/SENIOR APPLICATION DEVELOPMENT MANAGER, 2000-2003

Created and executed plan to implement new customer-facing invoice website within 12 months.

Ensured application scope had all required capabilities and was production ready. Managed change

control process for enhancement releases. Managed and motivated resources to perform under stressful

conditions.

Created and managed project plan for new $1M customer-facing website for >$500M customer book.

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Planned and managed 4 major enhancement releases to customer-facing website

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Managed virtual team of 8 Software Engineers at 2 remote sites

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Promoted to Senior Application Development Manager, 2002

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Established OM processes and management reports

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Transitioned ~5 applications to IT outsourcer for ongoing maintenance

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TEAM LEAD/SOFTWARE ENGINEER, 1996-2000

Designed and coded enhancements to application responsible for company’s largest contracts. Managed

team members and delivered enhancement releases with high quality and within specified timelines.

Determined requirements and designed technical specifications for 4 enhancement releases

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Trained and mentored 2 new team members

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Promoted to Team Lead in 2000

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Managed 3 team members

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Identified and assigned issues to be resolved by team

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Prior relevant experience:

Travelers Insurance Company, Hartford CT

SOFTWARE/AI ENGINEER

Developed applications incorporating leading edge AI techniques including natural language and fuzzy

logic. Gathered requirements, created technical design documentation, executed design and deployed

applications and enhancements to those applications.

• Key user interface designer/engineer for large integration project involving automated call

distribution, graphic workstation and mainframe integration

• Created and maintained 6 fuzzy logic systems to analyze credit for utilities investment portfolio

• Enhanced 2 systems incorporating natural language for fraud analysis. Generated 5% additional

premiums for P&C contracts.

EDUCATION AND PROFESSIONAL DEVELOPMENT

M A, Project Management, GEORGE WASHINGTON UNIVERSITY, W ashington, DC

BA, Psychology/Criminal Justice, RUTGERS COLLEGE, RUTGERS UNIVERSITY, New Brunswick, NJ

Certifications: Project Management Professional (PMP), PROJECT MANAGEMENT INSTITUTE, 2003

Certified Oz Accountability Facilitator

ASSOCIATIONS

Project Management Institute, PMO Group of Central Florida, Central Florida PMI chapter

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