Project Manager Quality Assurance

SCOTT ALLEN CHADWELL

**** **. ***** ***., ************, Florida 32205

904-***-**** • ******************@*****.***

EXECUTIVE SUMMARY

Versatile project manager with experience leading diverse and complex projects. Proficient in working

with both internal and external clients to meet project needs. Reputation for exceeding corporate

expectations while controlling costs and improving efficiencies. Outstanding interpersonal,

motivational, and presentation skills. Analytical, articulate, and diligent.

CORE COMPETENCIES

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PROJECT LEADERSHIP PRODUCTION PROCESS IMPROVEMENT

DEPLOYMENT

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STRATEGIC PLANNING QUALITY ASSURANCE RESOURCE MANAGEMENT

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CREATIVE SOLUTIONS PROBLEM SOLVER CLIENT RELATIONS

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PROPOSAL STAFF TRAINING RISK ANALYSIS

DEVELOPMENT

KEY PROJECT SUCCESSES

Manage the on-going Annual Enrollment, change orders, and client enhancements for Time

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Warner Corporate, Time Warner Cable, Qwest, and Solvay.

Supervised the COBRA reconciliation implementation project across 15 client teams.

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Directed the implementation of Time Warner Cable onto their individual platform.

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Redesigned existing functionality to cut implementation costs by $40,000 per client.

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PROFESSIONAL EXPERIENCE

Senior Project Manager - ING (formerly CitiStreet), Jacksonville, FL June 2008 – Present

Direct the execution of system enhancements to proprietary outsourcing system from conception

through production deployment. Provide superior customer service, analyze process, develop

project plans, coordinate resources, supervise project teams, and report directly to the executive

status committee on a weekly basis.

Lead Systems Analyst - CitiStreet, Jacksonville, FL March 2004 - June 2008

Wrote Define Benefits and Health & Welfare requirements and functional specifications for WEB,

correspondence, IVR, and events. Worked closely with client teams to implement changes to existing

functionality as well as implement new functionality. Formulated product deployment and training for

new product implementations. Facilitated client acceptance testing on several client implementations.

Systems Analyst – Hewitt Associates, Lincolnshire, IL June 1999 - March 2004

Designed software deployment and implementation strategies for the Defined Contribution, Defined

Benefits, and Health Management platforms. Managed project activities to support successful product

delivery of enhancements to the TBA System, a Hewitt-developed benefits delivery administration

system (e.g. quality assurance, documentation, implementation support, and training). Translated

business requirements into technical specifications for software design.

EDUCATION & TRAINING

Master of Business Administration (Management Concentration) June 2006 - April 2009

University of North Florida, Jacksonville, FL

Bachelor of Business Administration (Accounting & MIS) September 1994 - June 1999

Ohio University, Athens, OH

TECHNICAL SKILLS

Relational Database Knowledge

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Query Creation (SQL)

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Object-Oriented programming methodology

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DB2

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RUP Software Development Methodology

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SDLC Methodology (Systems Development Life Cycle)

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Microsoft Project, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Access

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MiniTab

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