Active Directory Engineer

Contact

Jennifer Shumate Tel : 832-***-****

e-mail : *-*******@*******.***

Address

***** **** ***** **, ****, TX 77450

Profile

Preferred Locations Houston, TX

Immediately

Availability

Key Skills

P roficient or familiar with a large variety of technical skills, technologies and concepts, including:

Active Directory Windows Server 2003 SharePoint WSS Exchange 2003

Symantec Ghost User Documentation W indows XP/Vista

Group Policy administration

Procedural Documentation

MS Office 2003/2007 Adobe Acrobat SnagIt

Education

2007 to 2009 Texas State University, San Marcos, TX

Bachelor of Arts in English, Writing emphasis

Maintained 4.0 GPA in all classes

1997 to 2000 University of Oklahoma, Norman, OK

Completed 71 credit hours toward Bachelors in MIS

Work Experience

Full-time

Borland Software

IT Support Specialist October 2007 to April 2009

Wrote documentation for end-users that gave step-by-step instructions for various IT-related tasks, such

as how to connect to VPN and how to access webmail.

Wrote documentation for internal policies and procedures within the IT department.

Reviewed, edited and rewrote existing documentation

Responsible for all Active Directory maintenance worldwide, including creation, termination, and

maintenance for user accounts, conference room calendars, service accounts, security groups and

distribution lists.

Headed up project to identify and clean up 3000+ generic accounts and groups in Active Directory.

Administered and controlled share access via security groups for multiple Windows 2003 servers.

Deployed and imaged laptops and desktops using Symantec Ghost, and took backup images for existing

users.

Coordinated quarterly physical hardware audits for all sites worldwide.

Assisted with development of internal SharePoint WSS site, and administered access to sub-sites

maintained by end users.

Ran weekly metrics reports, such as reports showing delinquent helpdesk tickets and incomplete new

hires and terminations.

Provided secondary desktop support for onsite end users.

Contractor

Friedkin Information Technology

Helpdesk Analyst May to August 2007

Provided helpdesk support in Windows XP/Office 2003 environment.

Assisted users with issues concerning MS Office, Lotus Notes 6.5, and wireless connectivity.

Used Altiris Deployment Console to remote control client PCs and to push software.

Documented all tickets and troubleshooting through Altiris.

Supported Dell D600 series laptops.

Full-time

Getronics

Account Administrator, Oxy and BP Contracts August 2000 to December 2005

Created new accounts for new employees and contractors.

Granted and removed access to shared folders.

Created and populated global distribution lists and security groups.

W orked with NT4, Exchange 5.5, Active Directory, MS Exchange 5.5 and MS Exchange 2003.

Used IBM Tivoli Identity Manager to create and remove users.

Terminated access for exiting employees and contractors.

Verified that appropriate approvals were received prior to granting access to shared drives, security

groups and distribution lists.

Full-time

Getronics

Hardware Engineer, Cisco Contract December 2005 to April 2007

Provided router support for a base of approximately 100,000 external customers

Troubleshot hardware problems with Cisco equipment

Identified part that should be replaced, and shipped it to the customer according to their contract

limitations.

Maintained 4.8 out of 5.0 customer satisfaction rating.

Other Activities

Volunteer

Allegory Literary Magazine

Associate Editor May 2009 to Present

Review incoming fiction submissions to determine their suitability for the magazine

Provide insightful critique for rejected submissions in order to assist the author with their writing

Forward “maybe” submissions to editor for final decision on acceptance

Writing Samples

Available upon request. Samples can include end user guides, policies and procedures, and short fiction.

Contact this candidate