Customer Service Sales

Arlene T. Giametta

**** *********** **** 770-***-****

Suwanee, GA 30024 **********@*******.***

HIGHLIGHTS

Outstanding Business Development Skills Solid Quality Customer Service

Exceptional People/Communication Skills Excellent Sales and Analytical Skills

Strong Organizational Skills Extensive Financial Services Experience

PROFESSIONAL EXPERIENCE

Haven Trust Bank now part of BB&T 01/06 – 03/09

Branch Manager/Assistant Vice President

• Responsible for activity and productivity of main branch operations, in

depth knowledge of all bank operations, products, programs and services in

order to train motivate and sell.

• Manage a staff of seven (7) employees, which included recruiting, hiring,

performance appraisals, salary decisions, and counseling; team and relationship

building

• Instructed employees in security controls, security audits, compliance

regulations, and risk assessment

• Responsible for $103,088,518 in branch deposits

• Loan Officer, Consumer and Small Business Loans, management of

loan portfolio of $7,000,000; late payment notification and collections.

• Monitored fraud loses and involved in recovery of bad debt and

repossession of collateral

• Spear headed and participated in civic and community functions, and

special projects, Duluth Fall Festival, March of Dimes, Relay for Life, Quinn

House Christmas drive

• Instrumental in bank business development, member of Gwinnett

Chamber of Commerce, member of Greater Atlanta Association In Networking

(GAAIN)

• Worked with BB&T and FDIC in branch conversion.

Georgia Telco Credit Union 08/04 – 01/06

Branch Manager

• Directed the work flow to ensure the branch meets organizational,

financial and operational growth plans.

• Manage a staff of nine employees, developed a sales culture and

delivered exceptional member service.

• Increased number of new members through business development and

loan opportunities.

Bank of America 08/02-07/04

Premier Client Manager

• Developed relationships with the affluent clients by delivering and sustaining high

levels of customer satisfaction.

• Delivered financial solutions by identifying and assessing client needs

• Developed a cohesive team with multiple banking center partners i.e. investment

brokers, mortgage originators, merchant services etc.

• Built and managed a client portfolio of 185 households in excess of $46 million in

relationship balances.

• Delivered customer presentations, demonstrated advantages of specific financial

products to address the clients’ financial goals.

MetLife Resources 08/01-08/02

Financial Sales Representative

• Emphasis on the sales and development of the education and non-profit

retirement and benefits market.

• Product sales included annuities, mutual funds, life insurance, long-term care,

disability insurance and college planning for individuals and groups.

• Responsible for prospecting and lead generation through both outside and inside

sales, telemarketing, and cold calling of prospective and existing clients.

• Develop and presented seminars in schools, churches, hospitals and small

businesses.

First Union National Bank of Georgia 09/99-08/01

Financial Specialist

• Built and maintained an account base by the sale of investments, mutual funds

and insurance as well as traditional bank products, consumer and small business

loans.

• Provided exceptional customer service, prospecting new clients, expanding

existing relationships

NationsBank/Bank of America 08/97-08/99

Branch Manager/Vice President

• Responsible for the overall management of 12-17 branch employees.

• Included interviewing, hiring, training, coaching, and performance evaluation.

• Developed a solid sales and service team

• Maintained an existing deposit base of $35 million, with an outstanding loan base

of $3.6 million. Average monthly transactions, 34,000

First Union National Bank of Georgia 05/86-08/97

Branch Manager/Vice President

• Responsible for all facets of management and leadership of branch employees

• Developed and maintained sales strategies exceeded established goals.

• Branch Managers goals consisted of personal sales of financial products, consumer and small

business loans, investment products, mortgages, equity lines and deposit accounts.

• Achieved deposit growth in excess of $5 million. (Deposit base $42.4

million).

• Improved loan growth $3.5 million while maintaining superior credit

quality

• Increased market penetration of investment sales by 30%.

• Increased branch revenue while decreasing expenses without

compromising customer service.

• Assisted in merger support with both the Decatur Federal and Georgia

• Federal acquisitions

• Implemented formal “Partnership in Education” with local schools.

LICENSES

Life Accident and Sickness Annuities Credit life

EDUCATION

State University of New York

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