Project Manager Management

Madan Kapoor

Madan Kapoor PMP

U.S. Citizen ********@*******.***

**** ******** **. **********, ** 60540 Cell - 630-***-**** Phone – 630-***-****

Summary

• Results-oriented, hands-on Program/Project Manager, Business Analyst with a solid track record of developing

and implementing successful business and technical solutions. Experience in projects in Application

Maintenance and development, Data Warehousing, testing, new technology development in .Net environment

and J2EE environment

• Certified PMP, Senior IT Program Management consultant with over twenty plus years of experience. Extensive

Project Management and Consulting experience with a solid understanding of service delivery processes,

procedures, tools, and methodologies used to successfully deliver projects on time and within budget

• SAP FI/CO and ASAP Certified

• Select client list include Walgreens, Fidelity National Financials, Discover card, Merrill Lynch, Canon, First

Chicago Bank (now Chase Bank), Bearing Point, ProcureSoft, Bank of Montreal, Esurance.

• Specialization in Banking, Insurance, Financial and Healthcare Industry Applications.

• Core expertise and strengths: Program / Project Management, business analysis, quality assurance,

policy/procedure development, application development, JAD/RAD, RFP preparation, contract negotiation,

vendor management, systems development, information strategic planning, outsourcing solution design,

feasibility studies, marketing and sales support, estimations, risk assessments, solution design. Substantial

experience in application outsourcing solutions design for large offshore projects involving custom

development and package implementation.

• Proficient in Microsoft office suite including MS Project and MS Visio

PROFESSIONAL EXPERIENCE:

Client Partner/Project Manager, CSC Nov 08 – Jan 09

Client – Esurance

Project: Program/Project Management – Esurance Projects Role: Client Partner /Project Manager

I was responsible for testing (Functional, User Acceptance, Load and Regression testing) of monthly and

unscheduled releases of online insurance application for Esurance and development of .Net based applications in

Response Center applications. Both these projects were done using onsite/offshore methodology. Total program

sales $5 M annually and 40 resources. My responsibilities included:

• Identification of priority and work assignment to the team, Coordination of the delivery with onsite/offshore

delivery groups. Oversee all Delivery related activities on a daily basis. During the period, I streamlined offshore

delivery

• Milestone Dates, Execution Counts, Daily Execution Count Review, Scorecard review in homegrown Project

Management software

Project Manager, Walgreens Jan. 08 – Aug 08

Project: Project Management Office (PMO) Role: Project Manager

I was responsible for multiple projects done in Pharmacy Benefits Management (PBM) area focusing on Pharmacy

Claims, Adjudication systems, Pharmacy Billing, Accounts Receivables, Home Care and Pharmacy Benefit

Management system.. These projects were done in UNIX environment with Oracle, Java technologies and span from

development, enhancement, SCM etc. They include enhancement, fix and Infrastructure projects. As a part of PMO

for Walgreens PBM operations, I was responsible to ensure adherence to proper audit points required for internal

and SOX audits. Technical Environment: UNIX, Oracle, Shell Scripts and Java technologies

• Successfully implemented multiple projects in time.

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Madan Kapoor

• Responsible for the co-ordination between business users, development managers, QA, UAT and

implementation teams for the successful and timely delivery

Project Manager, CSC Aug. 96 – Sept. 07

Client – FIS (Fidelity National Information Services) Period: 06/04 to 09/07

Project: Program/Project Management – FIS Projects Role: Program/Project Manager

As a part of PMO for Fidelity Projects, was responsible for projects done in Banking, the Mortgage and Credit Card

sector. Total program sales $25 M annually and 700 resources. My responsibilities included:

• Project Schedules and Effort estimates including understanding the requirements, proposal preparation, and

presentations to client (Various FIS teams)

• Coordination of the solution delivery with offshore delivery groups

• Working with FIS to streamline Processes for offshore project

• Business development with FIS subsidiaries/units

• Successfully delivered multiple onsite and onsite/offshore projects.

• Project management of following onsite development projects

Project: Migration of TouchPoint Case Management to Industry Standard Platform

• Involved in development of an Eclipse plug-in based Case Workflow modeling tool (proof of concept and

migration of existing tool

• Managed a team of 6 resources (onsite and offshore). Total project value $350K.

• Successfully delivered project on time and budget

Project: Canadian Mortgage ASP solution

• Worked on the integration of the ‘Loan Origination’ (FILOGIX product) and Loan Servicing’ (FIS Products

Profile and Xpress) Products

• Involved in gap analysis, WBS identification, estimation and project planning, team assembly, project

monitoring and progress reporting

• Interaction with external teams (Filogix for XML interface to FIS product, Royal Bank of Canada for ACH set-up)

• Successfully completed Phase 1 implementation

Technical Environment: Mainframe, UNIX, Oracle, .Net and Java technologies, FIS Products such as IMPACS,

Profile, Xpress, TouchPoint

Client – Multiple Clients Period: 09/00 to 06/04

Project: Application Outsourcing Solution Role: Lead Solution Architect - Project

Manager

• As Application Outsourcing (AO) Solution Architect, responsible for solution area planning and deal shaping for

multiple prospective clients.

• Some of these clients for which multi-million dollar and multi-year contracts include Bearing Point, Fidelity

National Financials, Bank of Montreal, Unisys, Volt etc

Client – Southern California Edison Period: 03/04 to 06/04

Project: Portfolio Assessment

• Identified renew, retain, retire, develop criteria for the applications portfolio

• Worked with the business users and technical to get the scoring for each application. Was responsible for

understanding and providing recommendations for improvement of existing IT applications.

Client - Merrill Lynch Period: 10/99 to 04/00

Project: Requirements Planning and Offshore Service Transitioning Role: Lead Outsourcing Architect

• Performed Requirements Planning for Hedge Fund Collateral Asset Management System (CAMS) that allowed

Cross Netting and Cross Margining of trade exposures and collateral positions across products, entities and

master agreements.

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Madan Kapoor

Client – Internal SAP Partner Academy Training Period: 01/99 to 10/99

Project: Internal FI/CO Projects Role: Functional Team Manager

• Underwent certification training in FI/CO (Financial and Controlling modules) of SAP.

• Worked on a few projects (SAP implementation for ConMet and Carton Manufacturing Company, Data

Warehousing project for Grainger and Covansys Internal Billing System) as shadow team member.

Client – First Chicago Bank, Spartan Stores Period: 08/97 to 12/98, 10/96 to 03/97

Project: Y2K Certification Role: Project Manager

• Supported the Y2K factory Manager as part of PMO for his day-to-day activities;

• Ensured that Y2K remediation/testing standards are being followed for all the projects.

• Responsible for the formulation of strategy for Y2K conversion and planned for the conversion exercise.

• Analyzed existing applications to work out a suitable strategy and identified pilot application for offshore

conversion

Client – Phoenix Group Period: 05/97 to 08/97

Project: Re-acquired Vehicles BPR Role: Business Analyst/Facilitator

In order to get maximum benefit out of rewriting of the system, BPR project was initiated.

• Responsible for collection of data for the existing business processes using JAD sessions and documented AS-IS

processes

• Developed the process flows and identified opportunities for enhancements with future process.

Project Manager / Senior Consultant/ System Analyst, Tata Consultancy Services August 1983 – August 96

Project: Trade Finance Regionalization

Deutsche Bank, Singapore

Role: Project Manager

• Responsible for analysis, design and development of Trade Finance application for Deutsche Bank.

Technical Environment: UNIX, Oracle, Objectview, IEW

Client – Internal Product Development Project: Integrated Standard Banking System (ISBS)

Role: Project Manager

• Responsibilities included project management of the product (ISBS - that caters to the branch automation

needs of a bank) development team 10 resources.

•Managed development of new modules like ATM interface, IVR etc.

Technical Environment: UNIX, Oracle

Client - AutoZone, Memphis Project: Various

Role: Account Manager

• Responsible for estimation, proposal preparation, client discussion, and coordination of onsite/off-site

execution of multiple development and enhancement projects (Physical Inventory Project on IBM mainframe,

Vendor Management System, off-shore projects for reengineering of Purchasing system, Stores information

system, Advertisement system, Point of sales (POS) system.)

Summary of Skills:

• Web enabled applications, Mainframe, Client Server

Technologies:

• RUP, SDLC (Waterfall), Method-1, SDP-21, ASAP, Agile/Scrum

Methodologies:

• Mercury suite of testing tools (WinRunner, LoadRunner, Test Director, QTP, Quality center),

Tools:

Rational Tools (Rational Rose, Rational Robot, Rational Requisite Pro, Rational ClearCase, Rational

TestManager), Informatica etc.

• Visual Basic, Java, J2EE, JavaScript, C/C++,C#, XML, .NET Environment, COBOL, Assembler,

Languages:

PRO*C, PL/SQL, SNOBOL, QICBASIC, CA_IDEAL

• Operating Systems: MVS, MVS/ESA, Windows 2000/NT/XP, AIX, UNIX, Solaris

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Madan Kapoor

• DB2, ORACLE, IDMS, DMS, DATACOM/DB, MS Access, Sybase, SQL Server

Databases:

EDUCATION:

B.S. - Engineering University of Jabalpur Jabalpur, India

M.S. - Engineering Indian Institute of Technology Delhi, India

CERTIFICATIONS

• PMP Certification – 2005

• SAP FI/CO Functional Consultant certification – 1999

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