Project Manager Management
Resume:
MICHELE C. ROBERTS
LEE’S SUMMIT, MO 64064
H: 816-***-****
C: 816-***-****
EMAIL: abnsd6@r.postjobfree.com
MROBERTS@BLUEMOON-
SOLUTIONS.COM
OBJECTIVE
I am seeking an opportunity to join a stable professional organization where my
experience and expertise, leadership skills, project management skills,
communication skills, IT technical, development, and support skills, can be
utilized so that I can help meet the goals and objectives of the organization as
well as provide utilization and growth for my own professional skills and
personal development.
QUALIFICATIONS
I have almost 20 years of Information Technology experience beginning with
programming/analysis roles, technical specialist & technical support roles,
project management/team leadership/and acting managerial roles, as well as
operating my own company as a Professional Web Designer & Information
Technology Consultant. I’m a very hard worker, dependable, persistent, a
leader, a team player and see things through to completion. I communicate
well both orally and written, and work well with all levels and departments of
the organization.
EDUCATION
Bachelor of Science in Business Administration, Central Missouri
1983-1985
State University
Functional Major: Computer Information Systems
Southwest Missouri State University – Functional Major – Computer
1981.1983
Information Systems
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Note: Obtained 50% of my tuition from an academic scholarship –
final GPA 3.47
TECHNICAL SKILLS:
Web Development:
Microsoft Web Expression I & II, FrontPage 2002 & 2003; CS3 & Studio 8:
Macromedia Dreamweaver, Fireworks, and some Flash. Adobe Creative Suite,
v2, and v3: Dreamweaver, Fireworks, and Flash. I have HTML and java script
experience, some database interface experience with PHP, Microsoft
Access,MYSQL, and SQL databases. Presently training to learn Microsoft’s
ASP.NET.
Project Management:
Knowledge Structures; Applied Project Management Training, Microsoft’s’
Project Management
High Performance Team Building, Studying the Pemboke V3 PMP Guide to
prepare for taking my PMP Certification class
Case Tools:
Cool:Gen; Composer 4 Technical Overview Class, Client-Server Overview Class,
Human Factors (GUI Design Class), Composer 4 Batch, and CBD Hands on
Class, GUI BSI (IEF 5.3), GUI Design & MVS Subsetting (IEF 5.2), IEF 5.0
differences and IEF OS/2 Master Technician, IEF V4.2 OS/2 Construction,
Business Area Analysis I & II, Business System Design, and differences between
IEF V3.2 & 4.0. I attended several years of Cool:Gen/Composer/IEF National
User Group Conferences, and actively participated in the Heart Of America
Local IEF User Group (now IEF Local Connect User Group) was a past User
Group Secretary, and I have presented several technical presentations in past
years meetings. ADW; Case Tool Training
Client-Server Design:
th
MICROSOFT’S Client-Server Design, ACI’s 4 Dimension (4D); Integrated
th
Relational Database 4 Generation Language, 4D Database Design, 4D
th
Application Programming Part I, and Introduction to 4 Dimension, Macintosh
7.-0, RESEDIT, SCSI PROBE
IBM MAINFRAME TOOLS & TRAINING:
2
Various IBM/MVS related tools: EZTEST/CICS on-line debugging tool, various
Deltak CICS and VSAM self study computer aided courses, Computer Task
Group’s DB2 SQL Application Programming Course, QMF/QBE Self Study, IMS
Application Programming Course, IMS/BATCH Terminal Simulator, SAS basics,
Data Expert, XPF COBOL, IBM’S Dialog Manager Application Programming
Course, Telon IMS On-line Code Generator, ISPF/TSO, PROFS, OS/JCL, SYNC-
SORT, PANVALET, VS/COBOL II, COBOL, AND IDCAMS
PC AND MAINFRAME OPERATING SYSTEMS AND LANGUAGES
IBM PC operating systems: Windows Vista & Vist Ultimate, Windows XP
Professional, Windows XP Media Center, and Windows XP Home. Macintosh
operating systems: v7.0 & Tiger OS v10.4. IBM/MVS mainframe Operating
Systems: using COBOL, COBOL II, CICS, IMS, and DB2& SQL.
OTHER TOOLS :
Microsoft Office Professional 2007 & 2003: WORD, EXCEL, FRONTPAGE,
PUBLISHER, ACCESS, VISIO and PROJECT, Quicken, Quick books, and Adobe
Professional.
METHODOLOGIES:
Client-Sever application programming design Methodologies, object-oriented
methodologies, rapid application development methodologies, case tool
methodologies, and GUI design methodologies
EMPLOYMENT
11/01/ 08 - present Information Technology Consultant, Bluemoon Solutions
–
Web Designer & Developer using Web Expression,
•
Dreamweaver, and other Adobe tools like Professional,
Fireworks, and Indesign
Several of my past clients needed website maintenance work
•
for current websites and I am presently working on a new
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information website for a customer using Dreamweaver and
Fireworks
See http://www.bluemoon-solutions.com – Client Portfolio
•
push button, for a sample of my web design & development
work
03/24/08 – 10/29/08 Embarq, Business Analyst III – Mid Range Infrastructure &
Technology Services
Project Manager & Liaison for the Mid Range Server
•
Infrastructure Group
Managed all Customer Service Requests and Change Orders
•
dealing with the Cherokee Data Center (CDC) in Tulsa, OK
outsourced to EDS and staff in India.
Liaison for the Mid Range Server Group across viral cross
•
functional teams, Network, Database, Applications
Development, Change Management, and Outage
Management.
I developed & maintained the Standards, Policies, and
•
Procedures Manual for Embarq and our client EDS on how
business would be conducted at the CDC Data Center.
• Resolve any project issues and all manage/resolve all server
outage issues.
Manage to the EQ/EDS contract, and stay on budget within
•
+3% or -3% of my project’s 6.5 million dollar budget.
01/05/ 04- 03/21/08 Information Technology Consultant, Bluemoon Solutions –
• Website Designer and Developer, and IT Consultant
• Advanced user of Microsoft Frontpage 2003, Microsoft Web
Expression I & II
Have been using Adobe’s Dreamweaver, Fireworks, and
•
Photoshop for 3 years. Presently, learning Flash.
• Experience using custom html code, some java script, and
have some experience with PHP, ACCESS, and SQL database
experience.
• Experience providing company branding and advertising
support services, designed website advertisements and
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banner ads, direct mail design work, company brochures,
and business card layouts
See http://www.bluemoon-solutions.com – client portfolio
•
for samples of my work
1995 – 2000 Senior Technical Consultant, Universal Underwriters Group
Provided Model Management consulting and redefined their
•
Model Management Strategy
Cool:Gen Central Encyclopedia work and Model
•
Management work
I was the Project Manager for the COOL:GEN Upgrade
•
Project, managing the project across several IT cross-
functional Groups, i.e. the Architecture team, DBA’s, and
Applications Development
Wrote and managed the entire COOL:GEN upgrade project
•
plan, as well as researching and performing hands on
technical testing of all required products and middleware to
do client-server and mainframe code generation
Managed all applications for Upgrade readiness by testing all
•
IEF developed applications from the development to
production environment to the new version of the COOL:
GEN software.
I was also responsible for maintaining the Project and
•
Project plan for the UUG Development Coordination
Standards Policies and Procedures Handbook for the
Development Coordination Handbook for the GUI Client –
Server Cool:Gen Product and any updates needed for the new
tool version. I also consulted and supported the COOL:GEN
Support Team and IT Developers on a multi-million dollar
company wide core Insurance policy system, called the
CPCPS project.
I worked with the IEF vendor and the internal pc support
•
group to solve any workstation software or IEF tool problems
and find ptf’s and patches to resolve the problems in support
of the Applications Development Department for
implementing this project from design to implementation.
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• I was involved in design sessions for the CPCPS project to
help verify the data model and process models were being
updated correctly with the Enterprise wide Data and Process
Models.
I helped the CPCS project team define system and program
•
level requirements by performing use/case analysis, defining
the process and data model diagrams, dialogue flow
diagrams, mapping data flows following the Information
Engineering Methodology.
1994-1995 Information Technology Consultant, APS Technologies
• Maintained and enhanced with 1 other Consultant, a
mission critical, 100 User, Apple Talk Network based On-line
& Batch Client-Server 4D Computer System for a mail order
company who specialized in making hard-drives and related
SCSI products.
I wrote new modules for the Order Entry System to handle
•
gift certificates order processing, and component inventory
item capabilities.
I also wrote various management reports, and batch
•
programs to manage the customer database file for mail label
processing, de-duplication processing, and merging of
vendor’s Prospect customer lists, along with various other
on-line system enhancements for the company’s mail order
catalog and order processing system.
1992-1994 Technical Analyst IV, SPRINT
I worked as an Internal Consultant for the Methodology and
•
CASE Tool Implementation Group (MACI). I provided
coaching and mentoring to the application development
teams for the Sprint International phone company divisions
on how to use Information Engineering Facility (IEF)
Methodologies and the IEF Case Tool.
I performed a wide-range of IEF related support functions
•
including managing the IEF Central Encyclopedia upgrade
project from version 5.0 to 5.2 and establishing a test and
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product ional environment for both the Encyclopedia and the
MVS Implementation Toolkit.
I was the Team Leader responsible for the project plans,
•
defining the scope of the project and all tasks to be done, and
made sure the project was implemented on time.
• I was a major player in both of Sprint’s Client-Server GUI
pilot projects, OTIS and the Order QA Systems. Both systems
were Order Tracking Information Systems for phone related
services.
I worked with OS/2 2.0 & 2.1, Microsoft C 6.0, Microsoft
•
COBOL, the MVS Implementation Toolkit, DB2 and CICS. I
coached the Order QA Development Team on program
design (which entailed: data / process model design,
use/case analysis, dialogue flow design, and exit state
analysis).
• I analyzed and coordinated the management of PTF’s for the
MVS IEF Mainframe Central Encyclopedia and the IEF MVS
Implementation Toolkit.
I wrote and managed the project plans to install and test the
•
IEF Project Manager, IEF Security and IEF Template Models.
I actively participated in the planning, analysis, design,
development, technical writing, and roll-out of the IEF Infra
Structure at Sprint.
• I coordinated and helped install software for several user
training courses. I worked closely with the project players,
managers, and users for all of Sprint’s IEF projects.
I also wrote several documents for Sprint Upper
•
Management (the Director and Vice President) to compare
the case tool ADW and IEF as we were selecting case tools.
I helped plan budgets for tool costs and training for the IEF
•
projects in our area. I worked with the IEF vendor and
planned out our training needs for tool use and tool
upgrades.
Senior IEF Analyst, PARS Service Partnership
1991.1992
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I completed a partially designed IEF Business System from
•
the BSD phase of development through Implementation to
the MVS/COBOL/CICS development and production
environments. This was the first IEF system at PARS to be
generated using PC Construction and then implemented to
the MVS Mainframe environment via MVS IEF Construction
into the CICS environment. The system reported Incident
Log Reports, and consisted of 12 DB2 tables and 17 Prads.
• I was the lead analyst on the installation, testing, and roll-out
for the MVS IEF Mainframe Construction portion of the MVS
IEF Central Encyclopedia.
I was also the Project Leader for the MVS IEF Mainframe
•
Encyclopedia conversion from version 4.2 to 5.0, writing
managing, and implementing the project plan.
I actively participated in the development of PAR’s IEF Infra
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Structure; writing standards for mainframe construction
(which included how to code pads & prads, construct the
data and process models, perform use/case analysis,
dialogue flow & exit state analysis), and BSD (Business
System Design) tips/techniques and procedures.
• I also worked on the installation of the IEF General Ledger
Template Project.
1990-1991 System’s Analyst, Yellow Freight Systems
Managed and implemented a large MVS/COBOL/CICS/DB2
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Vendor Software Package called MCMS, (Management
Control and Maintenance System), consisting of 200 COBOL
batch programs and approximately 400 on-line COBOL/CICS
programs to production in 10 months.
• The MCMS system consisted of a fully integrated ATA Part
Inventory System with associated functions for Vehicle
Repair Orders, Vehicle Tracking, Fuel, Oil, and Fluids
Management.
I also wrote the interface between the legacy Vehicle
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Maintenance system and the Software Package/MCMS
System. The project required close interaction with the users
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to convert data from the old system to the new system, and to
guide the users on how to implement the new system’s
features.
1984– 1990 Technical Specialist, TWA
Worked as the Team Leader developing and leading three IEF
•
development projects using the Information Engineering
Methodology.
The last project was a Marketing project dealing with about
•
40 DB2 entities.
The first project I did was Fare Waiver System; an
•
IEF/COBOL/IMS/DB2 system consisting of 4 entities and 12
on-line programs and 2 IEF batch programs. I developed the
process model, programs (called pads& prads) and worked
closely with the Data Analyst on the data model and the
process model.
• The second project was an on-line Debit/Credit Memo
System to Travel Agents. The project contained 10 online
programs, 4 IEF batch programs and consisted of 12 entities.
Both projects were MVS block mode, developed in less than
six months and went to production.
I also maintained and enhanced COBOL programs in the
•
Billings To and Billings from Other Airlines Systems. I was a
major participant in the development of the new
MVS/COBOL/IMS/DB2 On-line Billings to Other Airlines
system.
I also maintained programs and systems in the Marketing
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areas for Large and Small Tour Operators. I was initially
employed as an Intern Programmer in 1984 while I attended
college before becoming a full time employee in 1985.
ACCOMPLISHMENTS
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I received Sprints Outstanding Achievement Team Award, 2
Quarter for the OTIS GUI Client Server project while at Sprint. I
was nominated Secretary of the local IEF Connect User Group in
1992-93 while at TWA. I actively participated and gave
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presentations at the IEF Heart of America User Group Meetings
while at TWA, PARS, and Sprint. I graduated from college with a
3.47 GPA.
INTERESTS
I enjoy coaching youth sports, working-out, swimming, golfing,
biking, and computers. I donate many hours of my free time
promoting girls/women’s athletic programs. I am family
oriented, and enjoy spending time with my three children and
husband outside of work.
REFERENCES
Available upon request
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