Project Manager Customer Service
Resume:
Walter D. Martinez
Miami, Fl *3155
************@*****.***
PROFILE
Innovative and results driven professional, a team-player with progressive leadership experience, proficient
in building strong value-adding relationships with clients and business partners. A fast learner motivated by
new challenges with high-energy and compelled to exceed expectations. Adept at quickly grasping complex
projects in order to assess the requirements of companies and lead strategic opportunities. Created and
implemented development plans and offered ideas to clients in various endeavors. Competencies include;
Business Development, Competitive Intelligence, Deal Sourcing, Financial Modeling, International
Experience, Marketing, Mergers & Acquisitions, Organizational Skills, Operations, Process Improvement,
Profit & Loss, Budget & Cost Control, Project Management, Product Development, Research & Analysis,
Sales Performance Evaluation, Strategy, Project Planning, Team Building and Staff Leadership
PROFESSIONAL EXPERIENCE
APPÈTIT AFFAIR, INC.
DIRECTOR
Miami, Florida
July 2005 – Present
Created an exclusive catering service to meet the culinary needs of high-income consumers within a
distinct market.
Analyzed and surveyed distinct segments and addressed the needs of household management and
real estate companies.
Coordinated, designed, planned and produce events for clients ensuring desired outcomes through
client interaction and negotiation, maintaining clear customer service focus and expanding offerings.
AON CORPORATION
DEPUTY DIRECTOR, Research & Analysis Group
New York, New York
May 2004 – Apr. 2005
Supervised and prioritized projects for 10 Lead Analysts and ensured necessary internal and financial
support to meet established revenue goals, leading to a 20% increase over previous year.
Accelerated group cost reduction in decreasing travel expenditures by 30%.
Performed comprehensive analysis related to corporate strategic initiatives, including detailed market
and competitive analysis and evaluations of company strategies.
Managed and coordinated the delivery of financial, operational and new business projects shaping
objectives and targets ensuring an on-time and cost-effective delivery.
Facilitated meetings with internal business groups to identify synergies, discuss, review and
continuously improved processes to increase efficiency and guarantee quality.
PROFESSIONAL EXPERIENCE - Continued
LEAD ANALYST, Research & Analysis Group
Chicago, Illinois
Aug. 2001 – May 2004
Developed with the Director of the Research & Analysis Group a new and innovative support
function for National Sales that generated over $150 million in organic revenue growth.
Created a new revenue source that identified and gave financial guidance for acquisition targets in
various industries on behalf of private equity clients, presenting findings and developing alternative
strategies for clients and prospects to senior management.
Researched relevant market and company financial information to assess company-specific risks
identifying potential solutions within the insurance industry.
Developed and analyzed background materials for special projects and new product development.
Participated in the acquisitions of new clients in Private Equity, Natural Resources and Professional
Services industries.
ANALYST, Mergers & Acquisitions Group
London, United Kingdom
Jan. 2000 – Aug. 2001
Gathered qualitative and quantitative research to assess competitive environment and Mergers &
Acquisitions Group’s positioning within Asia-Pacific market leading to the creation of 3 new offices.
Participated and advised in multiple international due diligence exercises on behalf of private equity
clients identifying insurance risks associated with respective acquisitions.
Led and coordinated 10 overseas Mergers & Acquisitions Group offices to develop global marketing
and advertising tools including the creation of new materials and website content generating
increased exposure to group services on a global basis.
Directed the development and installation of a project tracking database ensuring transparency in
accounting for revenue by assessing business requirements.
EDUCATION
Florida International University, Miami, FL
Bachelor of Arts, International Relations; Certificate, Asian Studies - June 1999
Study Abroad: Universidad Autonoma de Madrid; Business Spanish and Finance
Summer Internships: Interface Europe, Aylesbury, United Kingdom
London School of Economics, London, United Kingdom
Finance and Economics Program
Certificate in European Studies - August 1998
SUPPLEMENTAL INFORMATION
Volunteer for the Human Services Coalition (Miami based Non-Profit)
Currently studying for Level 1 of the C.F.A. Exam
Successfully completed Series 7 & 63 Exams
Previously held Property & Casualty Insurance Producer Licenses for several states in the U.S.
Fluent in Spanish, working knowledge of French, elementary Mandarin
Advance skills in MS Excel, PowerPoint and Project Manager
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