Project Manager Customer Service

John Chegia

* ****** *****

Pleasant Hill, CA ***23

Telephone: 925-***-**** Email: ******@*******.*** Cellular: 925-***-****

SUMMARY

Information Technology Professional with proven experience including roles as a manager, project

manager, systems analyst, business analyst and QA tester. Experienced in all stages of software

development life cycle, from business analysis through implementation. Successfully implemented

projects that were essential to the business’s object of cost saving, customer service, revenue growth,

and portfolio management.

• • •

Project Management Resource Management QA Testing

• • •

Vendor Management System Analysis UAT Testing

• • •

Systems Integration Testing Coordinator

SDLC / PMLC

• •

• Systems Conversion

Software Selection Project Cost Estimation

PROFESSIONAL EXPERIENCE

JP Morgan Chase (formerly: Washington Mutual)

Pleasanton, California 1998- 2009

Project Manager 2000- 2009

Led projects that implemented new systems or upgraded existing business systems that enhanced

operational productivity, added new functionality and/or cost savings. Responsible for projects that

responded to regulatory findings, operational deficiencies, user requested enhancements and other

business requested goals. Worked closely with systems analysts, systems developers, testing teams

and business users to deliver projects that implemented the agreed upon Business Requirements.

• Led project team of approximately 15 people in planning, development and implementation of

upgrades to Card Services Underwriting and Fulfillment system which realized a cost savings of

$4.5mm.

• Implemented new system that underwrote and fulfilled 40,000 – 50,000 new customers per month.

• Analyzed potential gaps in Business Requirements and system functionality.

• Served as liaison between IT group and Business users in planning of future upgrades and

enhancements.

• Planned and coordinated the move of Database Server farm from Pleasanton to Arlington with

minimal disruption to Development, Testing and Production environments. Cost savings of

$1.2mm per month.

• Communicated with Senior Business, Development, Network, Information Security and

Compliance managers regarding the status of projects.

• Managed all resources effectively to meet Business goals and objectives.

• Successfully passed SOX Audit on multiple occasions, never failing an audit.

• Part of Transition Team responsible for converting or retiring WaMu Applications (assigned 8

applications for retirement and 3 for conversion).

• Successfully completed transition of assigned applications from WaMu to Chase in the required

timeframe.

QA Tester 1998-2000

Promoted to team lead and recruited key talent to build team of QA Testers responsible for major

development of Card Services Underwriting and Fulfillment system.

• Assisted in development and implementation of testing standards, policies and procedures.

• Created test scripts, execute test plans, and develop automated regression test scripts.

• Built defect tracking database reporting issues and test problems to management for resolution.

• Coordinated the Development team prioritization of bugs and their resolution.

• Reported status of projects using appropriate channels and language.

• Managed projects using Technology Group’s SDLC (System Development Life Cycle) process.

Wells Fargo Bank, San Francisco, California 1990-1998

(SMART Card Technologies, OnLine Banking System and 7/24 Customer Service)

Project Manager 1995-1998

• Worked closely with and supported the SMART Card Technologies team to ensure the successful

delivery of projects.

• Interfaced with multiple bank systems groups, QA teams, Marketing areas and vendors.

• Coordinated the implementation efforts with internal groups and external vendors.

• Established and executed the detailed test plans, cases and scripts that exercise systems

infrastructure, presentation layer and hardware functionality.

• Tracked and updated the library of test cases, scripts and cards.

• Reported project status using appropriate methods and language to senior management.

Senior Systems Analyst 1990-1995

• Responsible for conducting analysis of moderately complex business problems for new and

existing systems.

• Senior Analyst of Quality Assurance Team responsible for installation of all VRU and Desktop

development.

• Provided consultation, advise, direction and alternatives to users regarding system solutions.

• Completed the preparation, development and evaluation of detailed systems specifications.

• Acted as liaison between users and development staff.

• Maintained configuration documentation for all VRU installations statewide.

• Provided guidance to lower level analysts.

EDUCATION

Area of Study: Business Administration and Computer Science, Merritt Junior College, Oakland,

California

TECHNOLOGY

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