Software Engineer Process Improvement

Chitra Prabakaran, MBA

*******@*****.***

704-***-****

Summary:

Experienced professional with experience in Finance/IT (Software Testing) Domain. Experiences

working with inter company teams/vendors and acting in Point Of Contact roles. Detail-oriented,

Energetic person with excellent interpersonal and communication skills.

Skills:

• Tools: MS Suite - Project, Word, Excel, Access, PowerPoint

• Other: Visio, Sharepoint and Documentum

Experience:

Associate, Helix Financial, Charlotte, NC (Apr’07 – Jan’08)

• Liaison with local client managers and offshore management team towards tracking

deliverables to support client needs

• Project Plan, issue, risk tracking log updations to managing multiple small projects

• Managed the offshore team and ensure client deliverables are met according to the

timeline and quality

• Work on Process Improvement Initiatives and mentor jr. team members

• Support preparation of presentations to Senior management of the company

• Point Of Contact with third party vendor for customization of the IT Solution

• Exposure to revenue forecasting and client invoice validation

Associate, Helix Financial, India (Apr’06 – Mar’07)

• Primary point of contact for the US-based client for Loan Origination operations

• Support Quality Enforcement and Process Improvement activities in a QA Lead role

• Status reporting to management

• Work on client deliverables (Financial Stmt/Rent roll processing, Property evaluations to

support underwriting)

Graduate Research Assistant, Loyola University Chicago (Nov’02 – April’04)

• Research/Teaching assistant for Faculty (Economics, Information Systems Departments)

• Maintained Economics Department website at Loyola University Chicago

• Editor of Journal for Economic Association (Compile article submissions and

post/organize information for use by relevant community)

• Facilitated Open House, New Student Orientation and other collegiate activities as a

Graduate Coordinator

Senior Software Engineer, BFL Software Limited, India (Apr’98- Aug’02)

• Complete SDLC experience (Requirements through delivery and implementation of Java

based web application(FedEx – Memphis)

Skills used: Java, SQL

• Testing web-based software for returns handling. Responsible for Test Case Planning,

task allocation, test execution, tracking against test plan, report defects and coordinate

with team based in USA

• Report project status to management

• Test results compilation, reporting and traceability analysis to software requirements

• Provide customer demonstrations/Test Y2K compliance of software

Education:

• MBA – Loyola University Chicago (Nov’02 – Apr’04)

• Bachelors in Commerce (B.Com)

Bangalore University, Bangalore, India, Apr’ 96

Honors & Activities:

• Awarded Performance excellence award twice at BFL Software Ltd

• Web and E-communications Director in a student’s organization – Economics Forum

• Awarded Graduate Scholarship during MBA degree program

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