Customer Service Sales

PATRICIA A. JAGLOWSKI

*** *. ******* ********* *******, IL 60101-1697

Home: 630-***-**** Cell: 630-***-****

Email: *.*.*********@***.*** Profile: http://www.linkedin.com/in/patriciajaglowski

HIGHLIGHTS:

• Primary support for Director and Management level positions; various administrative duties

• Responsible for coordination of work/services of the administrative support staff (4/5)

• Excellent expense and budget management experience

• Experienced in working with the general public

• Skilled at supporting the Sales, Customer Service, Purchasing and Marketing functions

• Solid Microsoft Office Suite experience

• Creative in generation of presentations and internet savvy

• Team player, clerical backup and assistant to Team Leaders

• Perfect attendance award winner

• Member NAESAA (National Association of Executive Secretaries & Administrative

Assistants

June ‘98 – May ‘09 Unisource Worldwide, Inc.

Addison, Illinois 60101

Administrative Assistant – Reported to Director of Customer Service

The Customer Service Center (CSC) supports the Sales Organization with 150+ associates.

Functional areas within the center include: Customer Service, Purchasing, Merchandising,

Credit, Human Resources, and Regional Finance/Marketing

Principal Responsibilities:

• Coordinated the facility support staff – switchboard, mailroom, office equipment, building

services

• Online Time Keeper and Trainer (Ceridian Software Program) for the associates submitting

‘time cards.’ Worked closely with Managers, Team Leaders and Human Resources to handle

issues involving employee attendance.

• Managed personal Company Procurement Card to make necessary company purchases. Also

reviewed, coded and approved all building related expenses; office supplies; office

equipment; lease payments; utilities, as well as owner of Petty Cash and Activity Team

checking account.

• Coordinated business travel plans for 6-8 frequent travelers (air, car, hotel)

• Scheduled various meetings/training classes for senior managers, outside suppliers, vendors,

as well as CSC employees. (Including continental breakfasts, lunches, snacks, dinners.)

• Contact point for office equipment companies (maintain and support seven digital

printer/copiers, one digital color printer/copier, 12 fax machines, postage meter)

Utilize Microsoft Suite:

• Customer Service Center Organizational Charts

• Numerous Excel forms

• Numerous PowerPoint presentations for VP, Directors, Managers and Team Leaders

• Design invitations, certificates and awards

Major projects in past year(s):

• Maritz Award Program (Reaching Higher)

o Creator of all Excel Team Tracking Forms

o Updated monthly, all employees’ earned points towards awards

• Coordinated, typed and assembled Training material: Inside Sales, Purchasing, Outside Sales

• Participated in coordination of consolidating four departments within one building.

• Point person in moving CSC from Itasca to Addison location.

Feb ‘98 – May ‘98 Round Ground Metals, Inc.

Hanover Park, IL 60103

Administrative Assistant - Reported to the President

• Heavy phone contact with customers regarding status of their orders

P. A. Jaglowski

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• Handled all paper work pertaining to shop floor /production

• Scheduled freight pickups, typed Bills of Lading and tracked open orders

May ‘80 – Oct ‘97 Sprint/Centel-Illinois

Central Telephone Company of Illinois

Centel Corporation

Des Plaines, Illinois 60016

Administrative Assistant/Business Sales (9/95 thru 10/97) Performed in a highly active and fast-paced

position, reported to the Director of Sales & Service.

• Gathered data and developed monthly sales activity reports.

• Planned and organized yearly Sales Awards Presentation and Kickoff Meeting.

• Provided customer support by handling telephone complaints, i.e., installation/service problems by

providing internal investigation and referral to expedite resolution to maintain customer satisfaction.

• Supported the Illinois/Indiana operation at budget levels by monitoring department expenses; i.e.,

supply acquisitions, travel and training, and other miscellaneous expense items.

• Assisted Branch Managers, Account Executives, Sales Assistants and secretaries in field locations in

complying with administrative procedures.

• Arranged social/sports activities for our customers and staff.

Confidential Secretary/Engineering (3/95 thru 8/95) Reported to Technical Support Manager

• Heavy phone contact: internal coordination between Business Service Managers, Engineers, Project

Managers, Customer Service Specialists, Purchasing and Accounting, and outside vendors

• Extensive record keeping, purchase orders, filing

• Coordinated travel, meeting and training arrangements

Confidential Secretary/Sales (3/89 thru 2/95) Reported to Branch Manager Sales

• Heavy customer contact on telephone

• Assisted in production of Proposals, Sales Agreements, and Maintenance Contracts

• Processed Expense Reports and Accounting Distribution Tickets

• Coordinated in-house customer demonstrations

• Maintained files, ordered product brochures and office supplies as required

• Handled all travel, meeting and training arrangements

Coordinator Word Processing Department (7/80 thru 2/89)

• Prioritized work-load and assigned tasks to 12 correspondence secretaries, maintaining personal

monthly line count production at superior department level

• Trained co-workers and new employees on IBM PS1, using Interleaf software

• Performed daily back-ups on AS400 system

July ‘76 – Sept ‘78 Osco Drugs / Head Cashier Reported to Store Manager

Chicago, Illinois 60634

• Supervised 4-6 Cashiers

• Balanced cash drawers nightly

• Controlled cash pickups to maintain minimum banks

• Tallied checks and prepared bank deposits

June ‘71 – June ‘76 Illinois Bell Telephone Company / Business Service Order Writer Reported to

Business Office Manager

• Business Service Orders; highest producer of error-free entered orders

• Diagrammed Key Systems for PBX Installation Department

SEMINARS / Taking Leadership to the Next Level

CERTIFICATES Building Alliances: Savvy Networking for Administrative Professionals

The Indispensable Assistant

Focus on Quality

Performance Management

First Things First

Franklin Quest Time Management

Administrative Assistants Conference

ADD’L TRAINING Windows XP Ceridian Proofmatics

P. A. Jaglowski

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Intro to Access AS400 Microsoft Publisher

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