Customer Service Engineer
Resume:
ROBERT CAPULE
GRANADA HILLS, CA *****
**********@***.***
Computer
Skills: ERP: MACOLA (SQL server), Fourth Shift (SQL server), Compass Contract (HP/UX),
Visibility (HP/UX), CA-PRMS (IBM AS/400) and IBM MAPICS (IBM System 38).
Other: Access, Excel, Word, PowerPoint, Visio, Lotus Notes, Rhumba, Reflections,
Showcase, Cognos Impromptu, Oracle Browser, Crystal Reports, Rational
Clearcase, Multi-Edit and knowledge of basic Unix commands.
Experience:
2007 to 2009 COST ACCOUNTANT
Line 6, Inc., Calabasas, CA
• Reconciled all inventory, WIP (Work In Process), labor and overhead perpetual versus physical
values every month. Prepared necessary month end adjustments after inventory variance
analysis.
• Monitored inbound and outbound freight costs based on actual versus budget cost
comparison analysis. Prepared necessary month end adjustments after freight variance
analysis.
• Evaluated freight, duty, labor and overhead to capitalize inventory for financial reporting.
• Monitored accruals to make sure entries back up the following month.
• Monitored PPV’s (Purchase Price Variance) and immediately take action on items that need to
be re-classed, roll items received with no standard costs, items with PO cost errors or other
reasons that makes PPV out of its normal range.
• Analyzed and corrected causes of inventory variances.
• Verified accuracy of freight and duty general ledger accounts.
• Actively interacted with warehouse personnel to ensure accuracy of inventory transactions
including cycle counting.
• Constantly interacted with A/P (Accounts Payable), A/R (Accounts Receivable), Purchasing and
Customer Service Departments for any inventory related issues that need to be addressed.
• Ensured accuracy of individual and global standard cost rolls.
• Created and maintained both new and previous queries using Excel Add In or Crystal Reports.
2005 to 2007 COST ACCOUNTANT
OCP, INC., Woodland Hills, CA
• Reconciled all inventory, work in process (WIP), labor and overhead perpetual versus physical
values every month.
• Verified and analyzed COGS (Cost of Goods Sold) variance. Recommended necessary
corrections and applicable controls as needed.
• Managed individual and global cost rolls and analysis.
• Prepared price testing samples for quarter and yearend audit.
• Managed yearend physical and WIP inventory.
• Generated inventory cost valuation, month/quarter end reports using Crystal Report and Excel
Add In.
• Calculated material, labor, overhead and WIP costs.
• Calculated periodic measurement of inventory returns by perpetual cost tracking and
operations cost analysis. Analyzed cycle count process to ensure real time perpetual inventory
reporting.
• Analyzed slow moving parts for scrap and obsolescence. Interacted with Materials
Management and Engineering groups for part cost analysis, PO (Purchase Oder) receipt
accuracy, BOM (Bill of Materials) and router activity accuracy.
• Supported shop floor users in inventory related systems analysis of Macola ERP system.
• Created ad-hoc reports on demand for financial analysis.
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Robert Capule
Experience (continued)
• Played active role in Sarbanes/Oxley (SOX) cost and inventory control outline including
process audit.
2003 to 2004 MATERIALS MANAGER
Sandel Medical Industries, LLC, Chatsworth, CA
• Managed raw materials and finished goods inventory accuracy to increase customer service
level.
• Efficiently executed production plan to ensure timely production deliveries and ultimately meet
customer demand requirements.
• Sourced out vendors, analyzed cost comparisons, implemented price reductions, validated
vendor performance and lead time reduction.
• Managed production planning, inventory control, shipping and receiving. Monitored count
accuracy by periodic cycle counting.
• Executed MRP suggestions and exceptions for both in-house and contract manufactured,
component supplied, finished products.
• Scheduled local and overseas transportation logistics to ensure timely arrival of finished goods
and components.
• Assisted in creation of bills of materials and product specifications.
• Assisted in demand analysis to improve forecasting.
• Participated in cost analysis to ensure accurate accounting transaction.
• Assisted A/P and A/R in analyzing vendor or customer delivery questions.
• Monitored inventory activity to identify slow moving items.
• Enforced strict inventory and lot reporting policy to ensure compliance to government
regulatory agencies.
1997 to 2003 ERP SOFTWARE QA ENGINEER
Western Data Systems/Manugistics, Inc., Calabasas, CA
• Created test plans, test cases and reports to continuously improve quality of Compass
Contract, ERP package.
• Executed test scripts and generated bug reports based on test results.
• Assisted in design, implementation and document testing methodologies.
• Worked closely with business designers, development teams and project management
throughout the product cycle to improve overall product quality.
• Participated in the entire product cycle development. From requirements and project scope
definition to product release and applications support.
• Participated in mentor programs to increase product knowledge and improve testing
techniques.
• Reviewed project documentation as a basis for testing and product understanding.
• Facilitated defect management process using Rational Clearcase program.
• Assisted in data retrieval using ad-hoc queries generated from Oracle Browser and SqlPlus
query programs.
1991 to 1996 MRP SUPERVISOR
Devon Industries, Inc., Chatsworth, CA
• Implemented project design of custom program applications including user training of CA-
PRMS ERP package.
• Successfully implemented multi-plant full interface capability.
• Enforced daily work center production update to ensure real time WIP (Work In Process)
tracking.
• Implemented outside processed purchase order system to accurately trace inventory and
service costs.
• Implemented sales order allocation to improve customer fulfillment rate.
• Assisted in implementation of cycle counting, wireless inventory transaction entry and bar
code labeling to improve inventory accuracy.
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Robert Capule
Experience (continued)
• Assisted in maintenance of bills of materials and product routers. Assisted in purchase order,
work order, order entry, accounts payable, accounts receivable, shipping and receiving
transactions.
• Acted as liaison between programmers and shop floor users.
• Assisted in cost analysis which includes GL (General Ledger) transaction.
• Analyzed MRP suggestions constantly to supply sales and marketing accurate forecast figures.
Interfaced with purchasing and production planning department to increase throughput, cut
lead times, increase inventory turns which eventually optimized manufacturing costs.
• Participated in other classic JIT (Just In Time) projects such as production flow optimization,
flexible manufacturing groups, set up time reduction, paperless production scheduling and
reporting to maximize the benefits from MRP (Material Requirements Planning).
• Created ad-hoc queries using IBM AS/400 query and showcase query writing programs.
1988 to 1990 INDUSTRIAL ENGINEER
Artisan House, Inc., Los Angeles, CA
• Calculated product cost, created BOM (Bill of Materials) and product router using IBM Mapics,
ERP system.
• Initiated time studies of all production labor and machine activities. Implemented various
projects like shop floor organization, machine work cell integration and material handling
improvement to optimize work and material flow throughout the shop floor.
• Implemented daily GMP (Good Manufacturing Practice) inspection and safety training to
eliminate job related injuries. Assisted in various product packaging improvement projects.
1986 to 1988 BILLING SPECIALIST
Scott Restoration, Inc., Panorama City, CA
• Responsible in project costing and billing.
Education: Adamson University, Manila, Philippines
Bachelor of Science in Industrial Engineering (BSIE)
Add’l Education: Ventura Institute of Technology, Ventura CA
Just in Time (JIT), Master Planning, Materials Requirements Planning (MRP),
Production Activity Control, Systems and Technologies
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