Project Manager Management

**** ****** *******, *** #*

Pine Brook, NJ *****

Shrikanth Abburi, PMP® Home: 973-***-****

Cell: 262-***-****

E-mail: *********@*****.***

PROFESSIONAL SUMMARY

A highly seasoned Delivery/Engagement manager who is also a PMI-certified program/project manager (PMP) with about 16 years of

hands-on experience in IT, systems & business analysis, design, systems development, implementation, and maintenance of IT

applications across various domains incorporating structured and object oriented methodologies. This includes over 9 years of proven

verifiable success in engagement, delivery, portfolio, program & project manager roles with responsibilities involving extensive onsite-

offshore delivery experience based on a global delivery model handling projects & programs with budgets from $10MM - $30MM from

pre-sales scoping, delivery/transition and post-delivery program & project support.

CAREER HIGHLIGHTS

• Effective managing & supervising large multifunctional non-collocated teams for the delivery of complex systems

• Consistently forming synergetic alignments with the clients’ strategic visions with the program goals & benefits through adroit

liaisons and alliances between the business & IT objectives

• Adept at portfolio rationalization and optimization for realizing efficiencies of scale and cost

• Proven achievement of reducing IT costs while improving & achieving the bottom-lines efficiencies to up to 30% in terms of

profitability (almost $5MM GPM) by implementing & employing enhanced utilization techniques

• P&L, Budget management & cost control through effective process improvements and trimming process overlaps

• Adept utilization of Program, Project, & Engagement methodologies in the areas of global offshoring & outsourcing

• Insulating the performing organization through judicious drafting & formulation of RFPs, SLA’s and contracts

• ODC/GDC setups with keen focus on benefits management, stakeholder analysis, & governance processes

• Management of cross cultural teams across geographies through effective employment of team-norming processes

• A recognized ability to assimilate & integrate across vertical domains by adaptive implementation of my highly transferable

management skills

IT SKILLS/PROFICIENCIES

Tools: VISIO, MS-Project 98, MS-Project 2000/2002, MS-Project 2007, MS-Project Enterprise, MS-Project Professional,

Web Access, Niku WorkBench, SELECT-OMT, UML, Rational Rose, TOAD

Methodologies: OPM3, PMBoK, ITIL v3, SSADM, PRINCE/2, RUP, UML, XP/Agile, Requirements Management, Risk Management,

Configuration Management, DataFlow Diagram Structures, FlowCharting Techniques, WorkFlow management

PROFESSIONAL EXPERIENCE

Satyam Computer Services Limited, US August 2004 – February 2009

August 2008 – February 2009 [In the US]

Client: Satyam’s Banking & Financial Services Client-base in NY/NJ/CT region

Position: Snr Delivery Manager

Responsibilities: Served as Snr. Delivery Manager in the capacity of a Snr. Consolidated Delivery Integrator in the Banking and

Financial Services (B&FS) Group – vertical business unit (VBU), of Satyam Computer Services Ltd (US) at Satyam Computer Services,

Parsippany, NJ, USA. Charged with the overall Delivery Practice with P&L, engagement, & supervisory responsibility for a team

comprising of three Delivery Integrators with an extended down-stream team of 800 onsite-offshore resources for the service delivery of

the Banking & Financial Services Client base in the NY/NJ/CT area.

August 2007 – July 2008 [In the US]

Client: First Data Resources (FDR), Omaha, NE, USA

Position: Engagement/Delivery Manager

Responsibilities: Functioned as Engagement Manager in the Banking and Financial Services VBU of Satyam Computer Services, US -

with First Data Resources (FDR) at Omaha, NE, USA. First Data Resources (FDR), a major credit card services leader within their

information technology group. FDR is an industry leading third-party credit card processor for both issuing as well as acquiring institutions

in the credit card chain. As the Engagement Manager for Satyam, was responsible for Strategic Planning by developing & driving

implementation of strategy for portfolio rationalization of the business-circle to derive the applications’ optimization to create a target

portfolio aligned with the organization’s vision of maximizing business value, while supporting growth engines, positioning and detailing

business plan for the year with appropriate targets. Ensure customer, investor, & stakeholder synchronization by ensuring development &

delivery of software solutions & services for specified technology domains in line with the organizational requirements & IT vision.

Optimization of resources is also a key function handled by effectively utilizing of human & capital resources through forecasting, loading-

factor analysis, capacity planning, & pipeline management. Actively collaborated & built relationships with other business-circles by

employing effective guidelines of internal/external communication so as to leverage & develop new sales & revenue areas within the

Resume - Shrikanth R. Abburi, PMP page 1of 5

Shrikanth Abburi, PMP • 262-***-**** • *********@*****.***

customer base. Identified new opportunities for business and developed competencies in the required areas. Lead & developed talent-

fostering by ensuring role clarity, setting performance standards & review mechanisms, conduct periodic reviews & assessments, groom

potential leaders, set career development plans, in conjunction with resources’ key result areas and the organizations’ key performance

indicators. Accountable & responsible for maintaining the top-line and bottom-line of the whole strategic business unit, while keeping a

close tab on the final decisions and the costs incurred thereof. The engagement is constituted of a combined onsite-offshore resource

base of 200+ resources.

August 2004 – July 2007 [In the US]

Client: Bear Stearns & Co., Whippany, NJ, USA

Position: Snr. Program Manager

Responsibilities: Functioned as a Program Manager in the Banking and Financial Services division of Satyam Computer Services, US -

with Bear Stearns & Co., an erstwhile financial services leader in their information technology group. Had end-to-end responsibility and

accountability for managing a large and complex customer engagement, which entailed in having to program manage application

development and maintenance (A&M) of the Broker-Dealer suite of web-applications for the global clearance services (GCS) of Bear

Stearns. Responsibilities at the client-site included taking up ownership of project/s delivery and ensuring customer satisfaction and

having total control over the program across multiple technologies. Monitoring project progress and communicating project status to all

stakeholders (including Satyam and Bear Stearns) was one of the key functions. Establish, review and manage the project portfolio; Track

project costs and manage budgets, conduct project reviews, and audits. Identify risks and ensure pro-active mitigating of risks. Mapping

customer business value chain and helping create solutions to solve customer business problems while ensuring delivery excellence. This

was achieved by creating and implementing a knowledge management & transfer methodology whereby 100+ members of the Satyam

A&M staff were inducted and engaged into the portfolio of GCS. Other key responsibilities were to manage client relationships to not only

deliver solutions in challenging circumstances but also to identify the clients’ pain points and recommend solutions leveraging the internal

capabilities so as to effectively manage SOW/SLAs. Manage and mentor diverse project teams of project managers, business analysts,

architects, systems engineers and developers to achieve business objectives. To implement and improve SEI-CMM Level 5 processes,

and PMI processes to improve quality, project metrics, customer satisfaction so as to reduce significant rework, delays, customer

dissatisfactions and total cost of ownership.

NIIT Technologies, US March 2004 – June 2004

March 2004 – June 2004 [In the US]

Client: U.S. Airways, Sabre-Holdings Program Management Office at The Sabre-Holdings, Southlake, TX, USA

Position: Program/Project Manager

Responsibilities: Served as Program/Project Manager in the e-Commerce division of NIIT Technologies USA Inc., for its client - The

Sabre-Holdings, to manage and administer the USAirways.com projects portfolio. Responsible for the project and program management

of the e-commerce product development efforts, controlling costs, administer budgets, resource planning, develop timelines, and

communication plans in collaboration with Sabre’s PMO while facilitating convenient access to business-critical information to the project

stake-holders, client managers, and business users. Other responsibilities include the drafting of scoping documents, estimations,

schedules, the formulation of risk management plans, performance management, conflict management, project management plans for

each of proposed e-Commerce solutions for the US Airways website, estimations of effort and cost, interfacing between the project teams

and the clients, ensuring timely and effective delivery, and drawing up of project schedules for a team of 25 resources. The e-Commerce

development efforts are based on a time-boxed delivery model structured within the eXtreme programming framework (agile) while

utilizing RUP’s use-case modeling and adhering to Sabre’s ISO-9001 standards of software quality. These development efforts are being

carried out in Java on the J2EE platform, TCL for GUI, and C++ on IBM’s WebSphere middleware.

iGate Global Solutions Ltd., US November 2003 – March 2004

November 2003 – March 2004 [In the US]

Client: GE Medical Systems, Milwaukee, WI, USA

Position: Project Manager

Responsibilities: Functioned as Project Manager in the Data Warehousing division of iGate Global Solutions for GE Medical Systems

(GEMS), to drive the development of Data Warehousing solutions for the Sales/Services/HR wing of GEMS’ Global Operations Center at

Milwaukee. Responsible for the project and program management of the data warehousing development, delivery, and implementation at

the client site utilizing the data warehousing life-cycle process while facilitating convenient access to business-critical information to the

project stake-holders, client managers, and business users. Responsibilities included analysis & study of the data warehousing solutions,

drafting of proposals, estimations, schedules, the formulation of system requirements, risk analysis, formulation of project management

plans for each of proposed data marts, estimations of effort and cost, interfacing between the project teams and the clients, ensuring

timely and effective delivery, and drawing up of project schedules for a combined onsite & offshore team of 30 resources. The data

warehouse development was based on an onsite-offshore delivery model while strictly adhering to ISO-9001 standards of software quality

and per the guidelines stipulated by GE’s Six-Sigma. These development efforts were being carried out in Cognos Series 7 version 2 for

reporting, TOAD for ER & Data Modeling, and Informatica Powermart 5.1.1 based on Oracle 8i on Sun Solaris servers.

InfoTech Software Solutions, Inc., US March 2002 – October 2003

March 2002 – October 2003 [In the US]

Client: Pratt & Whitney, East Hartford, CT, USA

Position: Project Manager

Responsibilities: Served as Project Manager in the E-Solutions division, Infotech Software Solutions Inc., for the Engineering Services

division of Pratt & Whitney, conceptualizing & implementing a web-based Workflow Management initiative for Pratt & Whitney (a United

Technologies Corporation company) to define and develop the Engineering Standard Work (ESW) system. Responsible for the project

management of the web-based ESW system utilizing the enterprise project management capabilities of MS Project 2002 and its Microsoft

Project Server component to centrally manage the repository for standardized project and resource data so as to optimize the utilization of

Resume - Shrikanth R. Abburi, PMP page 2of 5

Shrikanth Abburi, PMP • 262-***-**** • *********@*****.***

resources, while facilitating convenient access to business-critical information to the project stake-holders and program data to the project

team through its Web interface, Microsoft Project Web Access and managing project documents and issue tracking through interfaces

with SharePoint Team Services. Responsibilities included the analysis & study of the ESW system, drafting of proposals, estimations,

schedules, the formulation of system requirements, risk analysis, formulation of project management plans for the ESW system,

estimations of effort and cost, interfacing between the project teams and the clients, ensuring timely and effective delivery, and drawing

up of project schedules for a team size of 30+ resources. The ESW system development efforts are based on an onsite-offshore delivery

model while strictly adhering to SEI-CMM Level-5 standards of software quality. The ESW system development efforts were carried out

based on the J2EE platform with middle-tier application servers such as Allaire’s Jrun, BEA’s WebLogic 7.0, document management tools

like Documentum 4.1, integrating with Product Data Management (PDM) tools like IMAN, and Visio 2002 using VB/ASP and Java/JSP

technologies.

RedBrigade UK Ltd., United Kingdom April 2001 – November 2001

April 2001 – November 2001 [In the UK]

Client: GE Caledonian, Excel Airways, and The Royal Bank of Scotland, UK

Position: Technical Project/Program Manager

Responsibilities: As a Senior Principal Consultant in the Custom Software Solutions unit of RedBrigade UK Ltd., (a subsidiary of iGate

Capital & Mastech Corporation, USA) Bracknell, Berkshire, UK., I was tasked with the setting up of a Project/Program Management Office

(PMO) and its Solutions Practice in the Software Solutions initiative of the organization. Responsibilities included the formulation,

adoption, & implementation of processes and methods in the practice areas of pre-sales, scoping, estimations of budget, cost, size, effort,

and schedule, risk management, requirements management, service delivery & implementation strategies, resource planning, and client

management. In the course of executing these duties, a concerted effort was made to utilize the resultant process mappings and design

patterns along with SSADM, PRINCE2, & UML methods in the implementation of custom software solutions, enterprise application

integration, as well as web-based application development. The PMO initiative was successfully launched and staged on Lotus

QuickPlace 2.0.5 capturing knowledge in an organized searchable way, where the project managers and teams could quickly access

critical information through the intranet on projects by client, industry, and other criteria to aid them in their development and

implementation efforts. Other responsibilities included the drawing up of system specifications, the formulation of design specifications,

estimations of effort and schedule, project management, and ensure timely development of the applications while adhering to exacting

standards of quality utilizing MS Project 2000 as the project management tool & MS Project Central as the EPM tool. I was responsible for

mentoring and catering to a dispersed team of roughly 25 resources.

Infotech Enterprises Limited, INDIA July 2000 – March 2001

July 2000 – March 2001 [In India]

Client: Click-Hotels UK, Hamilton Group UK, Australia Tourism

Position: Project Manager

Responsibilities: Working for Infotech Enterprises Limited, Hyderabad, A.P., India in their E-Solutions division, I Served as Project

Manager in the E-Solutions division driving an e-commerce initiative through web-development solutions. Responsibilities involved were

the account management of five internet projects in the capacity of project manager. Responsibilities include analysis & study of

proposed systems, drafting of proposals, estimations, schedules, the formulation of system requirements, risk analysis, project

management plans using MS Project 98, for the proposed web development, estimations of effort and cost, interfacing between the

project teams and the clients, ensuring timely and effective delivery, and drawing up of project plan/schedules for an estimated team size

of 25 team members. The development efforts were carried out on application servers such as IBM’s WebSphere, VisualAge, BEA’s

WebLogic, and IIS & iPlanet web servers using VB/ASP and Java/JSP.

Tanning Technology, INDIA May 1999 – June 2000

May 1999 – June 2000 [In India]

Client: R.R. Donnelley Group, Lancaster, PA, USA

Position: Project Lead/Manager

Responsibilities: Functioned as Project Lead/Manager for Tanning Technology (India) Pvt. Limited, in Hyderabad, A.P., India, on LINK,

an offshore development and maintenance project for The R.R.Donnelley group of companies based in Lancaster, PA, USA. This web-

based LINK system automates the collection, execution, tracking, billing, and invoicing of customer orders for the publishing house’s

financial department. Duties of Project Management included drawing up of detailed development project plan, estimation and

scheduling, translating high-level design requirements to low-level design specifications, drawing up of work allocation charts for an

offshore team of 8 resources, facilitating off-shore/on-site communication, resolution of development bottle-necks, tracking and monitoring

the progress of the project, motivating the project team, providing constant feed-back to upper management both off-shore and on-site,

establish and ensure adherence to quality standards, and ensure timely release of software of the versioned software to the client on-site.

LINK is developed in Java 1.2 complemented by ColdFusion 4.0, with data driven XML and CORBA spec providing the distributed

components.

Cambridge Technology Partners, Inc., US July 1998 – March 1999

July 1998 - March 1999 [In the US]

Client: The Public Service Company of New Mexico (PNM), Albuquerque, NM, USA

Position: Senior Associate/Technical Team Lead, Cambridge Technology Partners, Inc., Dallas, Texas.

Responsibilities: Worked in the role of Technical Team Lead in the implementation of BANNER - a utilities ERP package - for the Public

Service Company of New Mexico (PNM) in Albuquerque, NM. The package implemented automated the day to day operations and

business functionality of the utility company. Was in-charge of system and performance testing of batch processes that BANNER calls to

accomplish nightly, weekly, and monthly jobs that are integral to business activity. Duties included the drawing up of a testing project

plan, determination and setting-up of comprehensive test plans, schedule testing activity, analyzing test results, co-ordinate the resolution

Resume - Shrikanth R. Abburi, PMP page 3of 5

Shrikanth Abburi, PMP • 262-***-**** • *********@*****.***

of performance related bugs/bottle-necks, optimization, and reporting the end results to the core user group and management. The

utilities package (BANNER), is developed in Developer-2000 within the SQL-Forms framework with Oracle v7.3 as the data layer with a

resource group of 12 members.

The SABRE Group, US March 1998 – July 1998

March 1998 - July 1998 [In the US]

Client: American Airlines – internal client

Position: Senior Consultant

Responsibilities: At The SABRE Group (an American Airlines subsidiary), Southlake, Texas, Functioned as senior consultant in the

maintenance, enhancement, and support activity of StaffManager, a real-time mission-critical application developed for American Airlines,

Dallas-Fort Worth. The StaffManager application, a fully functional system is actively used in real-time by the American Airlines Airport

Services at major hubs around the US. The system helps in actively making, tracking, and reporting resources/staff allocation in the

course of daily operations at the airports. Actively involved in determining user required enhancements and problems, facilitating and

resolving enhancement issues within time-frames utilizing a support team of four. This enhancement effort was on an application

developed in Microsoft Visual C++ for Windows 3.1 in a team comprised of 5 members.

Compuware Corporation, US January 1997 – March 1998

January 1997 - March 1998 [In the US]

Client: Compuware Corporation – in-house, Dallas, Texas, USA

Position: Client-Server Consultant/Project lead

Responsibilities: Functioned as Project lead in an analysis/development effort for Compuware’s Enterprise Solutions division to design

and develop a Manpower Tracking System (MTS), whose primary purpose was to keep tabs on the allocation and utilization of available

human resources. This system provided resource and engagement managers an efficient means to match employee skills with the

requirements of proposed and on-going projects while trying to achieve near total resource utilization. Duties involved intensive user

requirement sessions, analysis of the system requirements, scheduling of modular deliverables within set time frames using project

management tools like MS-Project, and allocating available resources optimally. Development of MTS was done with a team size of 8

resources, within a UML framework, using Uniface 7.1 for Windows 95, Compuware’s proprietary GUI building tool which is based on a

model-driven paradigm, with Oracle RDBMS v.7.0 as the database layer.

Cambridge Technology Partners, Inc., US February 1995 – January 1997

August 1996 - January 1997 [In the US]

Client: The Michigan Department of Transportation, Lansing, MI, USA

Position: Senior Developer, Cambridge Technology Partners, Inc., Lansing, Michigan, USA

Responsibilities: Involved in the development of Congestion Management System (CMS) for the Michigan Department of Transportation

(MDoT). Functioned as team lead with primary responsibility for gathering user requirements and ensuring user acceptance of the

modules as and when developed and tested. Major development activities included, and were not restricted to, coding, testing,

debugging, user instruction, and documentation of code using PowerBuilder 4.0/5.0, and Oracle. This was developed using PowerBuilder

4.0/5.0 GUI for Windows-NT, and Oracle RDBMS v.7.0 as the database layer in a team of 5 members.

May 1996 - August 1996 [In the US]

Client: The Chrysler Corporation, Detroit, MI, USA

Position: Associate Developer II (team lead), Cambridge Technology Partners, Inc., Detroit, Michigan, USA.

Responsibilities: Partnered as a senior team member, the Global Claims System (GCS) in a 17-week Design phase for the Chrysler

Corporation, Detroit, MI. The proposed system aims to fulfill Chrysler Corporation's vision of migrating the legacy warranty claims system

to a client/server platform using Java at the front end, C++ as the functionality layer, and Sybase providing the data layer. Duties included

applying Object Oriented methodologies to the design effort using SELECT-OMT as the primary OO-design tool, facilitating extensive

user requirement sessions, JAD, prototyping, and generation of the design document with a team size of 8 members.

October 1995 - May 1996 [In the US]

Client: The Michigan Department of Transportation, Lansing, MI, USA

Position: Associate Developer I, Cambridge Technology Partners, Inc., Lansing, Michigan, USA.

Responsibilities: Involved in the design and development of Transportation Management System (TMS) designed to allow the Michigan

Department of Transportation (MDoT) to conform with the requirements of the federal Intermodal Surface Transportation Efficiency Act

(ISTEA) of 1991. Major development activity included, and not restricted to, coding, testing, debugging, user instruction, and

documentation of code as part of a team of 5 developers. This was developed using Object Oriented Methodology within a two-tier

client/server architecture with PowerBuilder 3.0/4.0 GUI for Windows-NT, and Oracle RDBMS v.7.0 as the database layer.

February 1995 - October 1995 [In the US]

Client: The Michigan Department of Transportation, Lansing, MI, USA

Position: Associate Developer I, Cambridge Technology Partners, Inc., Lansing, Michigan, USA.

Responsibilities: Involved in the pre-design, design, development, and maintenance of Financial Obligation System (FOS) for the

Michigan Department of Transportation which automated the process of obtaining federal Highway Authorization for transportation

projects and programming of federal funding. This was developed using Object Oriented Methodology within a three-tier client/server

architecture with a C++ interface (Borland's Object Windows Library) for Windows 3.1, a C++ functionality layer, and Oracle RDBMS v.7.0

as the database layer.

[Interim]

National Institute of Information Technology, INDIA June 1988 – May 1989

Resume - Shrikanth R. Abburi, PMP page 4of 5

Shrikanth Abburi, PMP • 262-***-**** • *********@*****.***

June 1988 - May 1989

Client: In-house Vocational

Position: Programmer/Analyst, National Institute of Information Technology, Hyderabad, India.

Worked as a team member, as part of internship, on the Student Curriculum Overview and Progress Evaluation (SCOPE) system, an in-

house software developed in COBOL. Duties involved development and maintenance of the software to monitor and help track student

performance.

EDUCATION

■ Master of Science (incomplete) – Computer Science (did not graduate, completed 9 credit-hours)

North Carolina Agricultural and Technical University, Greensboro, North Carolina, USA

■ Bachelor of Science - Computer Information Systems (CIS), December 1994

North Carolina Wesleyan College, Rocky Mount, North Carolina, USA. GPA: 3.55/4.0

AWARDS, AFFILIATIONS, MEMBERSHIPS, CERTIFICATIONS

Dean’s Honor List – 1994 (NC Wesleyan)

Recipient – Engineering Standard Work 2003 Leadership Excellence Award from Pratt & Whitney

Recipient – STAR performer at Satyam, awarded Satyam’s AIC Club for 3 yrs – ’05,’06,’08

Member – Project Management Institute (PMI) since Jan 2004

Certified Project Management Professional (PMP, in good standing) conferred by PMI – 2005

PERSONAL

Authorized to work for any employer in the US. Married, with two children. Willing to relocate. While being highly articulate and

communicative, I am a very experienced information technology program professional with diverse, transferable skills coupled with a

strong desire and versatility to learn new businesses, skills, and processes.

Resume - Shrikanth R. Abburi, PMP page 5of 5

Contact this candidate