Project Manager Engineer
Resume:
La Donna M. Lum
********@*****.***
Concord, Ca *4519
SUMMARY
Over 15 years experience in Information Technology and Project Management. Managed and implemented many
high profile Enterprise Technology projects. Acknowledged as a strong leader and able to motivate team to be
highly productive and efficient. Excellent communication and interpersonal skills with a solid performance record.
Specific Strengths include: Project Management, Relationship Management, Vendor Management, SDLC
(waterfall, JAD and RUP), M&A, Cross-Enterprise Solutions, Change Management, Team Building, Systems and
Domain Administration, Engineering, Network Infrastructure, Release Management, Web Software Development,
Data Migrations, IT Security, Facility/Data Center build outs and moves, Auditing, ACH and EFT.
PROFESSIONAL EXPERIENCE
WASHINGTON MUTUAL Mar ’07 to January ‘09
Technical Project Manager
• Managed several Credit Card web development projects involving multiple departments and cross functional
teams. They included 3rd party card offerings, single sign on and small business card rewards.
• Managed project planning, scheduling, tracking, status reporting, and budget using and applying the
Software Development Lifecycle (SDLC) and Project Management Lifecycle (PMLC) methodologies.
• Organized and lead project teams and project managers to adequately manage and deliver projects within
budget and time constraints.
• Managed internal and external vendors. Communicate with the business and act as point of contact.
• Used Ariba for procurement of hardware/software.
• Conducted joint application development meetings to achieve consensus.
• Tracked and managed issues and risks to resolution.
• Developed and implemented change management and process improvement initiatives. Manage Sarbanes-
Oxley compliance and auditing
BANK OF THE WEST May ’00 to Mar ‘07
Sr. IT Auditor – Fraud / Inspections Division
• Performed complex functional audit processes and assessment of risk and exposure associated with
activities in the Information Technology Division utilizing COBIT best practices.
• Activities include planning, design, performance, documentation, supervision and review of audit work;
verification of auditee’s management and resolution of audit findings; along with special studies and evaluations of
activities including special investigations of internal or external fraud or irregularities affecting the institution or
customer assets.
Technical Project Manager – Consumer Finance Division
• Managed medium to large projects in support of the Consumer Finance Division. Primary
Administrator/Liaison for mainframe system conversions related to merger and acquisition activities and service
related projects i.e facilitating automated payment solutions for the division.
• Analyzed present environment, develop plans for future environment and facilities implementations.
• Coordinated and managed SIT, MOCK and UAT testing using Mercury Test Director.
• Managed relocation of a subsidiary’s systems infrastructure and Cisco VOIP Call Center to a new data center
(Facility Relocation and Decommissioning).
• Managed vendor contract and software licensing negotiations.
Technical Project Manager/Systems Engineer – IT Systems and Operations
• Managed Departmental Project queue, resource allocation and MIS reporting for Network Engineering and
Operations utilizing Plan View for project tracking and resource management.
• Lead, manage and participate in the advancement and implementation of enterprise wide technologies that
included networking, server architecture and mainframe interfaces using industry best practices.
• Managed builds of 2 data centers and setup monitoring center along with network core and server migrations
to populate the new data centers.
• Managed integrated project plans, issues risks, and regular status reporting.
• Facilitated JAD sessions, team status meetings and prepared/presented executive summaries to Sr. Level
Management.
• Managed and supported four Merger & Acquisitions. Activities included systems integration and data
migration of legacy systems.
• Managed annual Disaster Recovery Testing for mainframe facing applications.
• Managed vendor contract, software licensing negotiations and hardware procurement.
Systems Engineer:
• Built, supported, administered and managed approximately 600 Windows Servers. Installed and configured
Cisco Routers, Switches, Hubs and VPNs providing support thereafter. Various degrees of experience using,
supporting and administering Windows SQL, SNA, Site Server, IIS, DHCP, TCP/IP, Microsoft Office, Outlook,
Connect Direct, HP Jet Admin, Varitas Net Backup, DNS and Exchange.
• Systems Administration and Domain Administrator
• Managed two Data Center Build outs and server migrations.
WELLS FARGO BANK Jan ’94 to Apr ‘00
Systems Engineer – Internet Technology Project
• Administered Windows environment servers in multiple domains.
• Built and upgraded WEB, SQL and File and Print servers to join Multiple Domains as well as troubleshoot
and install devices.
• Administered and supported company Intranet Hosting Services using IIS and Site Server.
• Provided customer service and technical assistance to Departmental Web Site owners and technical staff.
• Created global groups, local groups and setup shared directory and permissions.
• Managed backup schedules, server build documentation and procedural processes.
Product Manager, Corporate LAN/Desktop
• Custodian of the Windows Platform hardware standards that support 104,000 users nationally.
• Worked with large manufacturers and vendors to evaluate new hardware introductions and with core team to
integrate new offerings into the infrastructure as appropriate within hardware life cycles.
• Obtained evaluation units and monitor hardware certification making sure the progress moves forward in a
timely manner.
• Worked with core team to understand business needs to change/broaden hardware standards to support the
end user.
• Presented new technology possibilities to the core team for decision and recommendation.
Technical Project Manager and Desktop Support, In-Store Banking Technology Division
• Served as department LAN Administrator.
• Provided problem resolution for network and remote mail users. Install and configure new hardware,
software and provide technical support thereafter.
• Managed technology-based projects for the Division.
• Coordinated, evaluated, tested and piloted new hardware and software.
• Developed and maintained vendor relationship and served as consultant for software and equipment
procurement.
• Negotiated internal and external business partnerships to include product review and cost analysis.
• Conducted periodic equipment audits at the division level.
Education: Heald College - Systems Administration and Networking
Certifications: Microsoft Certified Systems Engineer plus Internet Cisco Certified Network Associate
Software: MS Office (Word, Excel, Access, Power Point), MS Project, Visio, Share Point
Misc: PMP and Six Sigma Studies in progress
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