Customer Service Software
Resume:
R andy White
**** ******* ** ** ***** OR *****
mailto:******@*****.***
O BJECTIVE
A pplying for Computer Technician, IT Technician, and Helpdesk Technician.
P ROFILE (Skill set)
M icrosoft Windows 2000 and 2003 server.
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A ctive Directory – Administration and Support.
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W indows NT/95/98/2000 Professional/XP - installation, user support and profile management.
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M icrosoft Office 2000-2007- intermediate to expert level.
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M icrosoft Outlook Web Access/ Microsoft Exchange 2000/2003.
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M icrosoft SharePoint deployment, maintenance and administration.
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M icrosoft Helpdesk deployment, maintenance and response.
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I BM AS/400 – Operations and Setup.
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P erform regular system backups.
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S AM- Software Asset Management using eSmart systems.
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E xcellent Customer Service!
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E MPLOYMENT
A rtex, Inc., A urora, OR J une 2007-
Present
I T Specialist
R esponsible for desktop maintenance, troubleshooting and problem resolution within the operation
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of a Windows 2000/2003 network using Active Directory. The network is a single subnet on a fiber
backbone managed switch infrastructure with about 200 nodes on the network and about 195
users.
R esolve, analyze and take corrective action via telephone, remote control/administration, and in-
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person visits to the user's location.
R eceive, log, prioritize, and resolve Help Desk requests.
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R esolve day-to-day end-user computing problems and requests.
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P erform PC hardware, operating system, and software installations.
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I nstall workstations and printers in an active directory environment.
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S et up and modify user accounts and profiles in Active Directory and Microsoft Exchange.
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R espond to user/staff requests using a trouble ticket system.
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P erform Microsoft SharePoint deployment, maintenance and administration.
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P erform regular system backups.
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P rovide informal one-on-one user training as required.
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D evelop and maintain standard hardware and software images, support related process, and
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hardware/software inventory. I currently am responsible for Software Asset Management for Artex.
P rovide technical support for networked PC hardware, peripherals, multiple operating systems,
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and a variety of software products.
E arly College High School J une 2006-
December 2006
M icrocomputer Technician
S TC (site tech coordinator) for three locations. Responsible for all technology systems at those
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locations.
P rovided software application training to students and staff on computer systems at each location.
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D esigned and setup three student computer labs (150+ machines).
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T his project included re-imaging the machines with Norton Ghost using the required
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district images.
S etting up user accounts in Active Directory.
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J oined the computers to the Domain.
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T he WebBros.com 2 002-Present
W ebmaster/Web designer/Content Manager
I o rganize, manage, design and maintain web sites for private clients using dream weaver,
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Photoshop, ftp pro, html, JavaScript, css and macromedia contribute (content management
application).
I u pdate web site content to ensure accuracy and timeliness of information and images for clients
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and also train clients on how to use content management systems to make their own updates.
I a lso have experience using digital media applications (cubase, sound forge, adobe audition, and
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adobe premier) to produce, record, edit and upload digital music and video productions to the
web.
C hemeketa Community College 2 001-2005
S tudent Intern Cooperative Work Experience
A t Chemeketa Community College I have worked in team environments and on an individual
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level installing microcomputer hardware, software, and printers.
I a ssisted with LAN, WAN, Internet, and E-mail administration and support.
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I w orked as part of a ( student) help desk team to coordinate technical support and
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assistance with hardware and software maintenance and repair using the helpdesk ticketing
system.
E DUCATION
C hemeketa Community College, S alem, OR 2001-2005
Graduated with microcomputer support degree June 2005
I h ave completed approximately 118 credits in computer science, computer applications and visual
communications (web based applications).
References available upon request
Salary Requirement: $20-30 per Hour.
Contact this candidate