Executive Assistant Customer Service

DEBRA SHEPHERD

**** ******** ****, ******, ** ***04

Res: 630-***-**** Cell: 630-***-****

**************@*****.***

SENIOR-LEVEL EXECUTIVE SUPPORT SPECIALIST

PROFILE:

Extensive and diverse experience in office operations including procedure/process, correspondence, report development,

PowerPoint presentation development and executive support.

Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating

domestic and international travel, and effectively managing all essential tasks.

Proven track record of accurately completing research, reporting, information management, marketing, and business-

development efforts within budget requirements.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve

accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and

resolve issues in initial stages.

PROFESSIONAL EXPERIENCE:

UNILEVER, Lisle, IL 2007 - 2008

Executive Assistant – Reported directly to VP Operations

Provided administrative support to VP of Operations and two Directors.

• Coordinate and Schedule extensive meetings, conference calls, and secure travel arrangements for executives.

• Manage day to day operations of the executive office.

• Calendar management and expense reporting for executives.

• Create/edit complex Power Point presentations and Excel spreadsheets.

• Meeting Planning for various business events.

RIVERGLASS, INC., West Chicago, IL 2004 - 2007

Executive Assistant – Reported directly to CEO

Managed a wide range of business operations.

• Prepare Monthly Board of Director Reports.

• Responsible for maintaining the Customer Relationship Management Database.

• Coordinate and Schedule extensive meetings, conference calls, and secure travel arrangements for executives.

• Conduct in-depth business-development research and compiled results for review by proposal team.

• Work with Analysts on various special projects.

ABBOTT LAND AND INVESTMENT CORP., Bartlett, IL 2002 – 2004

Executive Assistant / Office Manager - Reported Directly to the President

Managed a wide range of business and client support operations, including office management, personal client relations, and project

troubleshooting.

• Developed automated systems for business processes and procedures, resulting in over a 50% reduction in cycle time and

greater efficiency.

• Researched and complied contracts and agreements.

• Researched and recommended software enhancements based on changing business needs.

• Acted as primary liaison with clients throughout projects, maintaining daily contact to resolve concerns, expedite

communication, and ensure client satisfaction.

• Directly involved in redesigning the company’s marketing collateral, including brochures and product information.

Debra Shepherd Page Two

ARTHUR ANDERSEN LLP, St. Charles, IL 1997 – 2002

Administrator, Conference Operations – Reported Directly to the Director of Operations (2000 – 2002)

Through subordinate staff, managed AA’s conference operations department.

• Developed and implemented an automated process for conference and hotel planning resulting in optimal performance.

• Prepared marketing collateral in support of business operations for the Center for Professional Education.

• Monitored and reconciled the monthly budget (actual to budget and variance reporting) for the Director of Operations.

• Coordinated and hosted successful client seminars, creating invitations and promotional materials, booking venues, and

selecting guest speakers.

• Responsible for New-Hire Orientation and Customer Service Training for new employees annually.

• Worked in conjunction with the manager of HR in preparing organization management backup and succession planning.

• Improved and resolved operational and technical issues pertaining to events and customer operations.

• Responsible for the implementation of the company’s employee management and skill-based training program.

Senior Executive Assistant (1999 – 2000)

Provided full support services to seven technology managers.

• Developed and implemented an automated process, creating greater efficiency in reporting and tracking updates on server

activity.

• Managed Home Software use and Computer-Based Training for team members for license-copyright compliance.

• Greatly improved efficiency in training processes by developing new procedures for scheduling and tracking.

• Prepared weekly reports on network statistics for systems improvement and quality control.

Executive Assistant (1997 –1999)

Provided administrative support to seven managers in the Technology Department.

• Scheduled meetings, conference calls, and maintained calendars.

• Coordinated and secured travel arrangements.

• Created and maintained organizational charts and e-mail group lists.

• Prepared and tracked time-sensitive documents.

Promoted to Senior Executive Assistant

VAN KAMPEN, Oakbrook Terrace, IL 1989 – 1996

Executive Assistant

Assistant to the Executive Vice President and Chief Investment Strategist for the nation’s 5th largest independent mutual fund company.

• Performed evaluation and analysis of portfolio composition, credit file preparation and maintenance, general statistical

compilations, trend analysis, and general research.

• Coordinated with the Marketing Department to prepare strategy reports.

• Oversaw the distribution of highly confidential reports nationally.

• Coordinated and planned extensive meetings, travel arrangements, and presentation materials.

• Created and designed presentations for executives.

Administrative Assistant

Provided support services for a group of 15 Bond Analysts, including five Vice Presidents.

• Prepared Board of Director Reports and Credit Research Reports.

• Coordinated and scheduled travel arrangements, meetings and conference calls.

• Responsible for managing general office procedures.

EDUCATION

NATIONAL LOUIS UNIVERSITY, Wheaton, IL ILLINOIS VALLEY COMMUNITY COLLEGE, Oglesby, IL

Bachelor of Science in Business Management Computer Operations Certificate

Graduated with Honors

COLLEGE OF DUPAGE, Glen Ellyn, IL

Real Estate License

TECHNICAL SKILLS:

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, Visio, Windows Explorer, and Internet Explorer, SAP

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