Customer Service Quality Control
Resume:
DANIELLE L. PARVIAINEN
**** ********* ******, *** *******, CA 90034
310-***-**** * ******@*****.***
A detailed, well-organized, and goal-oriented professional seeks a position where former work experience and academic training,
combined with excellent interpersonal and organizational skills, can contribute to goals and objectives. In-depth understanding
of legal/commercial contracts and business analysis. Able to foster close working relationships with various levels of
management. Takes initiative and welcomes additional responsibilities that will contribute to overall goals and objectives.
Proactive and highly analytical; able to work under pressure with minimum supervision, meet tight deadlines, and multi-task
efficiently.
C ORE STRENGTHS
General Accounting Functions Detailed Problem Solving Ability
HUD Preparation and Closing Statements Employee Training and Development
Contract Analysis Self-Starter and Flexibility
Computer Skills: Highly proficient in both PC and Mac applications including Microsoft Word/Excel, Outlook,
EnterpriseOne, Adobe, Alchemy, Realm, Quantum, Hyperion.
P ROFESSIONAL EXPERIENCE
WESTFIELD, CORPORATION, Century City, CA May 2009 – Present
Quality Control Analyst
Assist Senior Quality Control Analyst with day-to-day business operations.
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Oversee the abstraction and billing for the whole United States portfolio.
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Review accuracy of Accounting and Business Services department, specifically abstraction and billing.
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Working one-on-one with staff and Audit to correct errors.
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Conduct employee-training sessions.
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Serve as a partner to internal stakeholders.
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Working on a special project that will be implementing new initiatives in the Finance group that will help streamline
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financial systems and processes.
WESTFIELD, CORPORATION, Century City, CA June 2008 – May 2009
Revenue Accountant / Lease Analyst
Abstracting legal documents and billing tenants for the East Coast portfolio.
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Experience with different types of contracts, such as: retail, legal, office buildings, tenancy agreements and restaurants.
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General accounting functions using EnterpriseOne.
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Customer service to clientele.
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Worked on a special project that will be implementing new initiatives in the Finance group that will help streamline
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financial systems and processes.
LANDAMERICA COMMERCIAL SERVICES, Los Angeles, CA 2005 – Jan. 2008
Commercial Escrow Specialist
Assist Senior Commercial Escrow Officer with day-to-day business operations.
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Hands on experience in multi-million dollar real estate sale transactions and projects that have been up to the sale of over
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150 sites.
General accounting functions.
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Customer service to clientele.
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Commercial Real Estate management.
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E DUCATION
University of California, Irvine - Irvine, CA June 2005
Bachelor of Arts in Criminology, Law & Society
Pre-Law Society
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Member of Hillel
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P ROFESSIONAL AFFILIATIONS
Escrow Association
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Alpha Phi Fraternity – Held a number of positions on the Executive Board and helped in coordinating several philanthropy
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events to raise funds for programs that helped to improve women’s heart health and awareness for those with heart disease;
participated in the MS Walk, AIDS Project, and Kitchen Soup.
*References available upon request.
Contact this candidate