Customer Service Marketing

Jerold Hawkins

*** ********* ***. *******, ** ***17

phone 248-***-**** email: ********@*******.***

OBJECTIVE

A synergy Ecommerce Marketing position requiring strong interpersonal and team cohesion skills that allows me to use my self-

motivation and leadership abilities in relation to search digital media.

DESIRED OCCUPATION

Search Engine Optimization Analyst/Internet Marketing Analyst/Ecommerce Marketing Specialist

EDUCATION

Bachelor of Science in Communications, Minor in General Business, Oakland University, Graduated August 2008. Associate of

Business Administration, Macomb Community College, Graduated Dec. 2005

EMPLOYMENT EXPERIENCE

Employer: AT&T Advertising Solutions

Title: Advertising Consultant

Location: Troy, Michigan

Duration: December 2008 - Present

Job Duties: Design adverting campaigns for small businesses in the Midwestern region. Initiating and make live in-person

presentations to sell advertising products and solutions (print, Internet, websites, search engine) that will allow customers to realize

their business goals. Conducting account analysis and preparation. Conducting in-depth data collection to monitor performance of

internet advertising campaigns. Tracking online advertising campaigns to monitor results and progress. Consulting with customer

accounts to develop and implement value-adding marketing and advertising strategies. Assisting accounts with creative advertising

design. Insuring customers understand the value and return of an effective advertising program. Providing account management and

customer service.

Employer: Brand Labs Ecommerce Marketing

Title: Search Engine Optimization Analyst Intern

Location: Rochester, MI

Duration: May 1, 2007-September 15, 2008

Job Duties: Conducting Search Engine Optimization (SEO) and Search Engine Marketing (SEM) for venture capitalist, established

manufacturers, and online businesses nationwide. Worked extensively with Pay Per Click (PPC), Google Analytics, Yahoo

Marketing Solutions, and Microsoft AdCenter. Used direct marketing strategies to implement optimization for online retail

businesses, and worked extensively with Google Adwords and Google Adwords Editor to develop advertising campaigns and

increase traffic and revenue to our client’s websites. Updating landing pages for online web based clients, creating campaigns, ad

groups, keywords, and PPC budgets for our clients. Firm knowledge of affiliate marketing, internet contextual advertising, and

comparison pricing.

Employer: US Army

Title: Infantryman

Location: Fort Myer, VA

Duration: January 2001 - January 2004

Job Duties: Performing joint service ceremonies for the President of the United States and foreign dignitaries, executing over 400 full

honor military burials, remaining proficient in tactical infantry situations, sustaining excellent rifle skills and accuracy, working with

different branches of the military to accomplish a common goal, maintaining ideal discipline and self-control in high stress

environments, and protecting the United States against all enemies foreign and domestic.

SKILLS AND ABILITIES

Well educated on several different computer skills including operating software and internet applications.

Strong interpersonal and group written and oral communication skills

Worked on a Comcast aired sports showed covering local sports sponsored by Oakland University

Ability to analyze a plethora of business situations and come to an educated conclusion in a specified time frame

Technical vocational trade in Windows Vista/XP

Worked extensively with Excel, PowerPoint, Access, and Word at Macomb Community College

Generate strong leadership tactics instilled by the military

Ability to learn new systems and gainfully employ to newly acquired tasks.

CERTIFICATES AND LICENSES

Google Adwords Certified; 2009

Yahoo! Certified Representative; 2009

Internet Yellowpages.com Certified; 2009

Windows XP/Vista Vocational Trade

3 year Honorable Discharge from the United States Army

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