Sales Customer Service

DAN B. KENNEDY

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***** **** ** ****** 913-***-****

Lenexa, KS 66215 ***********@*****.***

SUMMARY

Proven leadership in pre-sales account development and post-sales solution delivery.

Highly skilled in building client relationships at the executive level. Visionary leader and

outstanding communicator with an established track record in developing and delivering

business transformation initiatives that cut costs and improve revenue streams. Strong

analytical capabilities with a balanced skill set in delivering business and technology

solutions. Quick learner and creative thinker with the ability to think out of the box and

adapt to new challenges in providing solutions to customer’s concerns and service

delivery. MBA, ROCKHURST EXECUTIVE FELLOWS

SPECIFIC AREAS OF EXPERTISE INCLUDE:

Management Consulting Business Development

Account Management P&L Responsibility

SELECTED ACCOMPLISHMENTS

Management Consulting

A well-rounded career history that allows insight from different perspectives.

Experience in resolving complex issues across multiple functions to drive change.

Developed and executed successful consulting engagements for large accounts.

Established strategic plan for voice/data integration to upgrade technology

acquisitions. Transitioned strategy into tactical plans to reduce annual costs.

Championed content design and delivery enhancements that improved overall

customer experience and optimized enterprise content reuse.

Designed and built new corporate data center and relocated I/S operations over

three-day period. Production systems brought on line ahead of schedule with no

impact to business.

Aligned application vendors with corporate strategies to influence product direction,

schedule the release of new features and obtain additional pricing discounts.

Directed negotiations for $5-million contract with long distance carrier. Consolidated

voice/data services that produced $500,000 in annual savings.

Business Development

Intimately involved in both pre-sales account development activity as well as post-

sales solution delivery.

Establish trusted advisor relationship with key accounts to identify opportunities and

close business.

Lead development of all consulting proposals and independently handles larger

negotiations for contract developments, due diligence, ROI measurements and other

business development activities.

Account Management

Excellent collaboration and leadership skills, Fostered strong customer relationships

by surpassing expectations to deliver a high quality customer experience.

DAN B. KENNEDY

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13226 West 84 Street 913-***-****

Lenexa, KS 66215 ***********@*****.***

Hands-on experience in high visibility, critical projects leading multi-functional teams

in all development, testing and production release activities.

Established project management methodology and designed executive dashboard

for weekly status reporting, enabling high visibility to critical issues.

Redesigned and streamlined IT processes for distributing software releases.

Developed technology and automated systems to control remote access nationwide.

Pioneered creation of repository for application interface mappings and aligned the

physical interfaces to the business process. Resulted in improved customer service

level metrics.

P&L Responsibility

Management accountability for P&L within professional services company.

Responsible for revenue and profit targets in client delivery and managed services.

Experienced in short and long term forecasting and increasing operating margins.

Developed and managed budget for all corporate improvement initiatives. Designed

and implemented new methods of cost control resulting in 35% expense reduction.

Reduced capital investment through restructured equipment financing and

negotiated line of credit.

Installed high-speed laser printers and reduced paper costs by 60%. Effort resulted

in annual savings of $300,000.

Improved payroll/billing processing by 300% through redesign of business process.

Processed volume of 50,000 payroll checks weekly and increased system

availability from 85% to 98%.

Researched and implemented new platform for company voice equipment and

captured an additional 15% discount on purchase of $1,000,000+ in new phone

equipment.

Launched new product line and implemented sales strategy that increased annual

sales revenue ten-fold.

Professional Experience

The EBS Group, Lenexa, KS 2006 – Present

Professional Services Firm – Oracle Integration

Director, Client Services

As member of senior leadership team, provided strong leadership to achieve quality,

revenue and customer loyalty for the business. Drive year over year client margin

improvement, revenue growth, profitability and client satisfaction. Responsible for

developing and maintaining relationships with decision makers and proactively

managing the expectations of EBS clients. Directed all activities for client accounts to

manage the scope of consulting engagements, drive up sell of services, establish and

manage project governance, service level agreements, and change control processes.

Established new internal procedures and implemented improvements for service

delivery and operational processes.

DAN B. KENNEDY

th

13226 West 84 Street 913-***-****

Lenexa, KS 66215 ***********@*****.***

H&R Block, Kansas City, MO 2003 - 2006

$3.2 billion tax / finance company with 1200+ locations nationwide

Program Manager (Contractor), Content Management and Digital Solutions

Led the business and IT teams through vendor selection process and contract

negotiation for replacement of Interwoven product. Partnered with senior leadership of

both IT and business units to establish strong working relationships. Served as single

point of contact to cross-functional teams (Technology, Infrastructure, Operations and

Business Owners). Consolidate business requirements, conceptual and physical

architecture, and cost proposals into executive presentations and represented

proposals to senior leadership teams. Developed and championed content design and

delivery enhancements to improve overall customer experience and optimize enterprise

content reuse. Directed efforts to formulate tactical implementation plans, engaged

Vignette Professional Services for Jumpstart project and deployed project on time and

under budget.

SPRINT PCS, Overland Park, KS 2001 - 2003

Manager, Data Architecture

Directed team of 20 data analysts and data architects across multiple initiatives. Led

integration of data requirements across core billing applications, software interfaces and

new products. Worked closely with vendors and IT departments to define data

requirements, map process flows and document business rules. Established new team

of data architects to deliver integrated model of 3rd generation wireless products and

map data requirements for Core Business Processes (Sales to Service, Service to

Invoice).

USKK, Shawnee, Kansas 1994 – 2001

President/Owner

Start-up Company focused on family activity center. Opened second location and

achieved all business development milestones ahead of schedule. Started independent

contracting program in 2000 and secured contract with Department of Agriculture for

strategic planning and data architecture requirements for distributed systems.

OLSTEN/KIMBERLY QUALITY CARE, Overland Park, Kansas 1988 – 1994

$1.2 billion national home health care company with 500+ locations nationwide.

Core member of the Executive Steering Committee charged with determining strategic

direction of IT architecture. Developed project management methodology, identified

opportunities to streamline market operations, implemented cost controls and led

presentations to executive management team for business improvement initiatives.

Directed 24x7data center operations nationwide providing technical expertise, hardware

acquisitions, and telecommunications support. Restaffed and retrained field support

DAN B. KENNEDY

th

13226 West 84 Street 913-***-****

Lenexa, KS 66215 ***********@*****.***

team resulting in deployment of national training programs and implementation of 24x7

help desk support for branch offices. Developed and controlled $12 million annual

budget for capital acquisitions, software development and network technologies.

Directed all architecture design and development efforts across multiple platforms for

corporate systems and 500+ branch locations.

Vice President, Change Management/Project Control

Vice President, I/T Operations

Vice President, Systems Development

Director, Corporate Systems

INTEGRATED NEWSPAPER SYSTEMS, Overland Park, KS 1983 – 1988

$20 million developer and marketer of software solutions for newspaper industry.

Delivered strong profit results for advertising software products through marketing programs

sales presentations, and product improvements. Pioneered design and development of the first

multiple-publication billing system in the industry. Directed software development, customer

installation and training, 24x7 help desk support for 75+ client locations.

Vice President, System Development

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