Sales Engineer

D iana Lu Shing

*** ***** ******, ***** ***, San Francisco, CA 94103 Tel 4 15.595.4821 E mail **********@*****.***

Summary of Qualifications

• Over fifteen years of Information Technology experience, utilizing skills in technical consulting, data center

deployments, project management, communications, facilitation and coordination.

• Exceptional focus and follow-through abilities

• Team player with excellent interpersonal skills

• Leadership client support experience including ability to identify issues, resolve problems and convey technical

concept to non-technical audiences

• Driver roles in fast-paced, chaotic business environments

• Specialized in creating technical documents including operational manuals and installation guides

Experience

SUN Microsystems, Inc., CA 1997- 2009

Financial Services Accounts, System Engineer (2007-2009)

• Generated $16.5 million annually in revenue at Barclays Global Investors (domestic and international), Charles

Schwab and Franklin Templeton. Responsible for all aspects of SUN technology as a technical engineer to

support the financial services territory

• Identified technology to meet current and future needs for customers in areas of thin client server technology (Sun

Ray), data warehousing, virtualization, Solareis 10, Chip Multithreading Technology(CMT), SPARC platforms, x64

platforms, Mseries platforms and storage/software

• Drove server consolidation/virtualization initiative to reduce infrastructure cost to the latest cost effective SUN

technology (I.e. Multithreading platforms, Logical Domains, etc.)

• Achieved success in building and maintaining corporate relationships with system administrators to CTOs

• Responded to client Request for Proposal's (RFP) and conducted research for customer business units, guiding

clients to formulate solutions and meeting their business needs

• Consulted daily with technical architects to resolve problems, clarify technical ambiguities, perform system

analysis and identify product feature enhancements

System Practice, Western Win Team Technical Specialist (2006-2007)

• Generated approximately $20 million in revenue as a pre-sales technical support for Silicon Valley region and

CISCO account team which included twenty sales account executives and four system engineers

• Developed and delivered presentations to customers on SUN NDA road maps on SPARC, SPARC6, X64, Solaris

10 and virtualization technology specifically Logical Domains (LDoms) products

• Evaluated customers' needs and recommended appropriate technology and solutions. Active listening and

consulting with customers to formulate a solution to meet their business needs

• Consulted in Total Cost of Ownership (TCO) analysis using internal consolidation tools

• Led full LDom pre-sales support: Proof of Concepts (POC), Transfer of Information (TOI), hands-on training and

customized installation guides

Data Center Practice, SPARC System Group Sales Technical Specialist (2005-2006)

• Developed and delivered presentations to customers and partners on SPARC Systems products

• Influenced customers to buy SPARC Systems and showed them how this technology would meet their needs

• Provided expertise regarding SPARC servers, Niagara, Panther, Fujitsu, and NDA materials

• Identified and compared competitive System Requirements Analysis

• Evaluated SPARC hardware configuration quotes for accuracy

Western Practice, SUN Professional Services Technical Specialist (1997-2005)

• Provided highly technical solutions for over 100 domestic and international customers

• Specialized in service packages such as SUN Ready Availability Assessment (SRAA), Application Readiness

Services (ARS) and operational Run Books

• Implemented ARS by creating design hardware layout, system-wide testing and final design documentation

• Executed SRAA by conducting data center assessments, interviewed CIOs to operational staff and provided

detailed recommendations

• Created, designed, developed and deployed the first Enterprise E10k Run Book

• Contributed over a million dollars annually on Run Book deployments

D iana Lu Shing Page 2

Experience (continue)

Providian Bancorp, San Francisco, CA 1996-1997

Manager of Network Operations: Unbanked Network Engineering Department

• Responsible for network operations in Unix, Novell and Informix database

• Managed a team of four on a 24x4

• Directed and managed change management processes which included reviewing for completeness and

accuracy, communicating deficiencies related to the change records and providing final approval or rejection of

the schedule changes to be implemented.

The GAP Inc., San Francisco/San Bruno, CA 1993-1996

Unix/Apriori Systems Administrator: MIS Help Desk Department

• Promoted quickly from Help Desk support to System Administrator in less than a year

• Supported 1400+ stores, 38 regional offices, 3000+ corporate employees

Education

Baruch College City University of New York City, New York

Bachelor Business Administration, Computer Information Systems

City College of San Francisco:

Introduction to UNIX, UNIX System Administration, Novell Network Administration, Internet, Advanced Internet

SUN Microsystems – Professional Development

Flawless consulting, Solaris system administration, Selling Sun hardware/software product portfolio, and Fujitsu

Primepower

Technical skills

Unix System Administration, MS office products, StarOffice product suite and Visio

Awards

• Multiple recipient of the Sun Professional Services(SunPS) 400 billable hours club

• Awarded the Sun PS person of the quarter for most billable hours

• Innovator of the E10K Run Books and was awarded the World Wide methodology & Field Development

Organizations

Cloud Computing Group

OpenSolaris.org

Girls in technology

Data Center Architects

Linked In

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