Technician Project

Donovan Greaves

Wellington, West Palm Beach FL **414

***** ****** *** *** ******* 862-***-****

Email – abnrwg@r.postjobfree.com

OBJECTIVE:

To transition my skills and experience into a new position within the Software, High-tech, retail or Pharmaceutical industry with responsibilities and

challenges that will offer growth.

PROFILE:

Extensive knowledge and experience in computer science and information systems with emphasis in business integration to solve problems, increase

efficiency, and save money. A Strategic planner for futuristic computer applications and system integration with an wiliness to go the extra mile to

accomplish objectives.

HIGHLIGHTS OF QUALIFICATIONS:

1. Project Management

2. System Administration

3. Process Improvement

4. Program Development and Implementation

5. Policy/Procedure Design and Introduction

6. Research/Evaluation/System Analysis

7. Documentation Policy

8. Error capturing programming and technique

WORK EXPERIENCE:

Canon USA EDI (administrator/Developer) 01/2007-present - Consultant

Senior EDI administrator/developer responsible for maintaining Canon USA EDI solution. Company is a manufacture/retail base client.

Duties

Responsible for the lifecycle of assigned EDI implementation from gap analyst analyzing to creation of map used for integration.

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Creation of logical flow chart reflecting the existing EDI landscape.

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Documentation of current process.

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Change management procedure to implement new process from development to production.

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Administration of GENTRAN Integration Suit 4.0.

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Administration of GENTRAN 5.3 EC work Bench production.

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Administration and implementation of AS2 solution utilizing VLTrader, LexiCom.

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Configuration and setup of trading partners between Vans.

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Mapping, X.12 EDI transactions (EDIFACTS, SAP IDOCS, 810, 850, 856, 860, 852)

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INTTRA INC EDI (ADMINISTRATOR) 04/2005 – 12/2007

EDI Administrator responsible for the maintenance, administration and upgrade of a Unix base Sterling Commerce GENTRAN EDI system containing

3133 trading partners and managing an average transaction volume of 2,000,000 per day.

Duties

Provide technical support onsite/remote for production systems as required; optimize performance through tuning and proactive monitoring.

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EDI development project planning and augmentation of project amongst offshore developer and team member.

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Experience and understanding of software engineering lifecycle process.

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Communication of issues and EDI system status amongst senior management daily.

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EDI capacity planning utilizing Oracle generated reports.

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EDI dash board development to track life cycle of data volume.

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Development of effective documents, including user manuals.

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Educating user community on EDI system process and updates.

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Conduct WEBEX session leading in the communication of system changes and new deployed applications view by integration project

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managers and sales force.

Implement and maintain EDI department change control process.

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Gather and deliver the requirements package and support its downstream development.

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Analyze, create and communicate business cases with peers to improve system efficiency.

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Mapping, X.12 EDI transactions (EDIFACTS, SAP IDOCS, 810, 850, 856, 860, 304, 300, 310, 315, 322, 997).

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Implementing new trading partners designing and creating new data flow within the EDI system.

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Cyclone AS2 Trading partner configuration and administration.

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2. Donovan Greaves

SCHENKER STENNIS LOGISTIC (OPERATIONS EDI LEAD) 08/99 – 09/2004

EDI production and development lead responsible for the maintenance, administration and upgrade of a Unix base Sterling Commerce Gentran EDI

system that contain over 200 trading partners and average transaction volume of 30,000 per day.

Duties

EDI development project planning and distributing project among team member.

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Daily monitoring and audits utilizing SAP GUI and web base report created by me to quickly expedite the process by which the group monitor

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the flow to ensure no loss of documents during translation.

Creation of Unix application tools that enable the group to reintroduce non-translated data back into the EDI flow.

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Unix AIX RS/6000--Plan developing and maintaining EDI/EC environments, including upgrade and installation and the configuration of

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interfaces to SAP R/3 systems and Oracle.

Mapping, X.12 EDI transactions (EDIFACTS, SAP IDOCS, 810, 850, 856, 860, 304, 300, 310, 315, 322, 997).

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Implementing new trading partners designing and creating new data flow within the EDI system.

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Creation of real time alerting, error capturing, data retrieval and transporting FTP processes utilizing Perl/Korn Shell.

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Developed and maintain Tracking And Tracing e-commerce web base applications utilizing ASP, PL/SQL and Perl DBI modules.

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Developed and maintain EDI warehouse supply chain interfaces.

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Adjustment of data manager scripts to reflect real time system failure utilizing e-mail and pager.

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Improving on current processes with the aim of reducing the complexity of each data feed, therefore freeing resources, which allow for future

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development.

Responsible for all process in production and it development and securing of all documentation detailing the flow of all processes.

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LECHTERS EDI PROGRAMMER ANALYST/AIX UNIX SUPPORT 10/97 - 08/99

EDI programmer analyst responsible for the maintained upgrade and support of a Unix base Sterling Commerce Gentran system, which has of over

2000 trading parting and processes over 10,000 transaction per day running on a AIX RS/6000 system.

Duties

Mapping and translation of 850, 860 and 997.

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Unix --Shell Script modification of Gentran system scripts.

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Creation of Korn/Perl script and modification to Gentran script.

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Maintain and update the companies Internet and Intranet Web site.

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Implementation Guide creation for all new vendors.

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Point of contact for all EDI vendors related problems.

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Developed companies first Intranet web site with database and reporting capabilities using ASP. Also created advance Access Database

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program to monitor data flow to verify 997 acknowledgements.

UNITED PARCEL SERVICES UPS 2nd Level LEAD Technician 1995 – 1997

Work with users to resolve advance software and hardware problems escalated by 1st level technicians. Research, work along with 3rd level support and

document software bugs and provide solutions. Development of the first intranet web site knowledge base designed to assist 1st level technician and

UPS client with quick problem resolution.

Position: 1st Level Lead Technician/Technical Support (2/96 – 1/97)

Responsible for 10 first levels Help Desk Technician.

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Responsible for maintenance of technician skill level and evaluations

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Assist technicians in a Help Desk environment to resolve customer software and hardware related problems, Assist and develop new

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employees technical skill level through one-on-one certification process.

Position: 1st Level Technician (UPS Help Desk) (3/95)

Duties: Resolve UPS shipping software and hardware related problem in a timely manner along with assistance from UPS customer and

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logged these call in each problem in the Expert Advisor database helpdesk management information system.

ASCOMETIMPLEX Engineering Technician 1/90 – 5/95

Duties

Include testing, troubleshooting digital electronic communication devices. Examples, router bridges, T1 and T2 high-speed router switching

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systems.

Aid on design and deployment of new communication products into production then create and published the test documentation for these

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products.

Designed and implemented the inspection procedure for the Quality Department incoming and outgoing department of all products to meet

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ISO 9000 standard and developed a database to track and produce reports to reflect the process.

UNITED STATES AIR FORCE RESERVE ELECTRICIAN 6/89 – 6/97 (Sergeant)

3. Donovan Greaves

Maintaining residential and industrial facilities. Installing industrial control systems such as limit switches, electric eyes, proximity switches, magnetic

starters, wiring electric motors including high horsepower, 220 volt and 480 volt three phase systems running pipe and pulling wires also bending

Conduit. Ability to work at high heights both indoors and outdoors using a motorized man lift.

Tours: Antigua, Germany, Honduras, and England

TECHNICAL QUALIFICATIONS:

Hardware: IBM PC server 500, COMPAQ Proliant 5500 server, Cabletron System Smartswitch, 80486 IBM PC/Compatible, Pentium series (mmx), IBM

Laptops 360c, 755, 560, 365x, 365, 560, 380, Panasonic Laptop CF-35, COMPAQ desktopro.

Printers: HP printer (3, 3si, 4, 4si, 5si, and Desk jet series), Lexmark Optra N, Sato, Epson, Apple Image Writer, IBM Lexmark, Eltron.

Peripherals: Ethernet NIC, IBM Token Ring (IBM auto 16/4, PCI token ring adapter IDE Controllers, IDE Drives, Modems, Scanners, and Wands

XRCOM network adapters.

Software: Unix (AIX RS6000), VI Editor, Unix Korn Shell, Perl Scripting, Perl DBI, Perl CGI Scripting, Oracle 8i, PLSQL, JavaScript, ASP, Microsoft

FrontPage 2000, ColdFusion Studio, Win NT 4.0 work station/server, Gentran Server 5.1. Lotus Suite, Microsoft Office 97 (Access, Excel,

Word, PowerPoint). Also, Microsoft Image Composer, Adobe photo PhotoShop 5.0, Coldfusion HomeSite, SQLSQL server 6.5, Web

Browsers (Internet Explorer and Netscape), Siebel 7 incident management application.

EDUCATION: FAIRLEIGH DICKINSON UNIVERSITY

Major: Electrical Engineering Technology

Credits remaining: 18

Expected Graduation – May 2005

COURSES STERLING COMMERCE

Gentran Server For Unix – 10/99

Gentran Mapping And Translation – 06/99

Gentran Server for UNIX – SAP Extention – 7/11/2001 – 7/12/2001

AXWAY CYCLONE INTERCHANGE ADVANCE SERVER 5.3

Technical Certification Course

December 2005

ORACLE CORPORATION

Oracle 8i

Introduction to Oracle SQL and PL/SQL - 08/25

VASTERA BROKER 3.1

TradeSphere Broker

Mapping and Translation Utility

REFERENCE: Will be provided upon request.

Contact this candidate