Customer Service Quality Assurance

TERRY PIOTROWSKI

** ******** ***** *****: 603-***-****

Brookline, NH 03033 Email: *****@***.***

SUMMARY

An Inventory Control Analyst focusing on inventory accuracy, customer satisfaction, cycle

counts, physical inventories and policies/procedures. Extensive experience in warehouse

operations and distribution. Directed a small staff of employees responsible for problem

research and reconciliation. Possess strong knowledge of warehouse business practices and

inventory control principles, with a reputation as an excellent team player.

EXPERIENCE

HEWLETT PACKARD, Marlboro, MA 2007 – 2009

Customer Service Rep

Major responsibilities:

Product configuration/provided Sales with competitively priced quotes based on

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customer requirements.

Processed customer purchase orders.

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Worked post sales issues which included misships, shortships, returns and invoicing

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issues.

Resolved variances between different computer systems.

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Inventory Analyst III 2002-2007

Responsible for coordinating and reconciling all cycle count and physical inventory activity.

Resolve discrepancies between different operating systems. Identify and resolve process

issues. Ensure goals and guidelines are met for physical inventory exemption.

Participated in internal and external audits as a representative of inventory control.

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Resolved dollar discrepancies among several financial accounts.

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Exceeded inventory accuracy goals resulting in continuous physical inventory exemption.

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Inventory control focus for multiple stockrooms, customer owned material, and offsite

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storage.

• Coordinated physical inventory of over 2000 line items for water damaged warehouse.

• Worked with internal and external business partners on improving stock status accuracy,

which led to reduced inventory levels and headcount.

COMPAQ COMPUTER, Andover, MA 1996 – 2002

Business Planning Analyst II

Managed cycle count activity in a multiple stockroom environment. Met inventory accuracy

goals for material totaling more than $120M and ten thousand line items. Directed staff of six in

inventory control reconciliation.

• Provided inventory control support for a successful large warehouse move to a third party

logistics provider.

• Aided in the development of a database to track inventory within a commercialized

stockroom.

• Analyzed and corrected distribution related errors, which led to a 20 percent improvement in

the customer satisfaction index.

• Instrumental in the successful planning, execution, and reconciliation of a physical inventory

for customer owned material (value > $30M).

TERRY PIOTROWSKI Page two

DIGITAL EQUIPMENT CORPORATION, W estminster, MA 1990 – 1996

Project Specialist 4

Responsible for inventory accuracy of all warehouses, including offsite and third party locations.

Coordinated cycle count activity for all stockrooms. Represented Inventory Control Department

for ISO9000 implementation.

• Tested a new system and trained employees at offsite locations.

• Created and updated policies and procedures in a successful attempt for certification by an

outside auditing group (ISO9000).

• Controlled reconciliation effort of physical inventory taken due to a site-to-site move. Solved

80 percent of discrepancies (dollar value).

Distribution Analyst 1987 - 1990

Investigated inventory accuracy problems in a distribution environment and recommended

corrective action to fix root cause of error.

• Analyzed external vendors for ship to stock program.

• Participated in a bar code project that reduced outbound and data entry errors by more than

50 percent.

• Developed and automated the cycle count procedure.

OTHER RELEVANT EXPERIENCE

Inventory Controller

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Quality Assurance Inspector

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Shipper/Receiver

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Materials Specialist

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COMPUTER SKILLS

Microsoft Word, Excel, and Outlook

Mainframe applications include: Backlog Management System (BMS), Business Operation

Support System (BOSS),Oracle Siebel, Watson and SAP

COMMUNITY INVOLVEMENT

Coach for boys’ Babe Ruth Baseball (9-15 yr. age group)

Coach for boys’ youth soccer (9-12 yr. age group)

Baseball umpire

Contact this candidate