Manager Customer Service
Resume:
Resume
First Name Middle Last
Mohamed Adel Belal
E-mail: **********@*******.***
Address/Street City State Zip Code Telephone #
** ******* *** ******** ** 02910 401-***-****
PROFILE.
•
-Strong leadership qualities and experience with world class companies, determined and people
oriented with the ability to think outside of the box.
-Seeking a challenging assignment with a professional organization where my skills of
management, sales, marketing and communication can be further developed.
• RELEVANT SKILLS AND EXPERICENE.
Highly effective communications and interpersonal skills, with ability to work with large
-
group of team work.
- Exceptionally strong in team environment, Well-organized and detail-oriented.
- Proficient in all paperwork, Documentation and records Management with careful attention to
customer confidentiality.
- Problem solver, clerical with multi-tasking capability and scheduling.
- Strong Leadership, Presentable & Sociable
- Team player to achieve goals with co-workers and superiors, fulfilling targeted objectives.
- Expertise in anticipating and responding to customer needs.
- Knowledgeable of numerous computer software including, Microsoft Word, Excel,
PowerPoint, And POS (point of sales) software
2
WORK EXPERIENCE.
2008 - 2009 HICKORY FARMS USA, Attleboro, MA
Store Manager
- Manage 8 to 12 employees schedule and duties.
- Manage weekly and monthly reports to be sent to home office.
- Supervise the sales discount has been followed from the sales persons.
- Achieve the daily sales Goal, And Yearly sales Goal.
Porsche Design
2006 – 2008 Germany + UAE, Dubai
Store Manager
- Assistant Manager for the Brand Manager of Porsche Design Dubai.
- Handel Staff of 6 Persons, Manage the Work Duties.
- Handel Weekly, Monthly reports for the shop to the Head Office Management & the brand
manager.
- Handel and send the retail sales details about the shop to the brand manager.
- Insure that the VIP customer had there services that they happy with.www.porschedesign.com
Asprey London
2006 – 2006 UAE, Dubai
Store in Charge
- Asprey London is first franchise opened in the Middle East and UAE. Its shop number 6 world
wide.
- I was included with the opening team for the first shop which located in mall of the Emirates,
my job title was safe in charge & Store in Charge. www.asprey.com
Boucheron
2006 – 2006 UAE, Dubai
Store in Charge
- Boucheron is first franchise opened in the Middle East and in UAE. I was included with the
opening
team for the first shop which located in mall of the Emirates. I was store in charge for the
opening. www.boucheron.com
Azal
2005 – 2006 UAE, Dubai
Store in Charge
- Azal is a Multi brands shop (H.Stern. Garrard. New Italian art. Ventura. Vulcan. Messka. Piengonda.
Guy Elia. BRM watches.) Was the first shop containing very famous brands in UAE. My job title and job
Description was safe in charge & Store in Charge. www.altayer.com
3
Azza Fahmy
2004 – 2005 UAE, Dubai
Store in Charge
- Azal is a Multi brands shop (H.Stern. Garrard. New Italian art. Ventura. Vulcan. Messka. Piengonda.
Guy Elia. BRM watches.) Was the first shop containing very famous brands in World. My job title and job
Description was safe in charge & Store in Charge. www.azzafahmy.com
BVLGARI
2003 – 2004 UAE, Dubai
Safe in Charge
- I was the safe in charge & sales back up in the main branch for all 5 Bvlgari shops in UAE.
Handling the same tasks above. Plus 5 stores to provide them with items and information.
- All the Jewelry & Watches items inside the shop are my responsibility, shipping & receiving,
handling of the items inside the safe, and pricing.
- Prepare reports for the fast moving and slow moving items during every month and present it
to shop and retail managers.
- Inventory stock and reorder when inventory drops to a specified level.
- Ensure that the applicable department policies and procedures are followed.
- Ensure that the security procedures are followed for transfer items between shop branches.
www.Bvlgari.com
2000 – 2002 Arafa Hotel Egypt, Tanta
General supervisor for the Health club.
- Responsible for the Health club unit include the swimming pool – Sauna – GYM.
- Prepare duty schedule for 18 employees into shifts.
- Arrange (S.S.S) short sport schedule for the gusts.
- Ensure the security system and procedures are followed in the sauna with the gusts.
- Present Finance income daily and monthly and present it to the general manager.
1998 – 2000 Garana Tarut travel agency Egypt, Aswan
Tourist Tour leader
- Welcoming the tourist groups in the airport.
- Organize the tour schedule for the visit places.
- Deliver the groups to the tour guides.
- Ensure that the tour schedule is followed in each visit place.
- Ensure that’s no complains from the tourists regarding the residence, food, treatments..Etc.
- Ensure that the tourist got the right explanations in the right visit places.
4
Education.
- Bachelors – B.S.C Physical fitness education and sports. (4 years)
- Egypt – Tanta University 1998
Training and Courses:
- Two Lectures with Mr.Kofman (The Customer point of Veiw).
- Work shop (Customer care) by Head Trainer of Al Tayer Group.
Career Level :
- Senior Sales, Middle Management (Supervisor), Retail Management
- Achievements :
HICKORY FARMS Store Manager
- Successfully reached the Store and personal goal 79.000 $ in 8 weeks.
- Successfully leaded 8 sales persons to reache pesonal goal and employee of the week 2 times.
- Provide exemplary customer service, including customer needs assessment and meeting
standard quailty of service.
Porsche Design Store Manager
- Successfully reached the store and personal goal for continued 15 months.
- Directed and managed to open 2 new Porsche Design stores in the Middle East – Dubai.
- Improved high quailty and class customer service.
- Reach highest standard of service after sales.
Al Tayer Group Safe & Store in Charge
- Safe and store in charge for BVLGARI – Dubai connected with other 5 stores.
- Directed and managed to open the most famous Jewelrey and Watches stores for the first time
in the Middle east ( Azza Fahmy – Boucheron – Asprey London ).
- Created Inventory/quality control system.
- Reached highest standard and quailty of customer service.
* I hope my qualification meet your requirements. Please do not hesitate to contact me for any
future information you may need.
Mohamed Belal .
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