Sales Training

J OAN R AINALDI

**** ***** **** #***, ******* Creek FL 33073 954-***-****

**.********@*****.***

SR. FACILITATOR TRAINER

AND

Dynamic presentation skills that engage participants in an active learning process

Outstanding communication skills demonstrated through successful teamwork/partnerships

Ability to balance multiple job responsibilities and maintain high level of productivity

Excellent leadership skills in attaining company and objectives and goals

TRAINING AND FACILITATION SKILLS

Management Skills Service Strategies Sales Strategies

Instructional Design Performance Appraisal

Needs Analysis Train the Trainer

HR Orientation Financial Operations

HR Policies & Diversity Training

Procedures

DETAILED TRAINING AND FACILITATION EXPERIENCE

Senior Training and Development Specialist--Human Resources

Eastern Financial Florida Credit Union Miramar, FL November 1996 – Present

• Perform training functions for three regions South Florida, Tampa, Jacksonville, including

corporate office and 34 branch locations

• Facilitate training programs including: Management Training; New Hire Orientation;

Employee Development Training; Service and Sales; Technical Training and Effective Business

Writing

• Implement Human Resource initiatives through facilitation of training programs and delivery of

group presentations

• Measure and evaluate training course effectiveness (Satisfaction Ratings consistently Above

Average)

• Perform needs analysis for all employees to determine performance gaps and identify

appropriate performance interventions

• Conduct organizational development and coaching programs for all levels of employees

• Manage Learning Management System and performance assessments for key departments,

identifying competencies and recommending solutions

Product Training Specialist

Sharp Electronics Mahwah, NJ June 1993 – October 1995

• Facilitated product training programs nationwide

• Evaluated staff of 10 Sales Trainers

• Scheduled staff, published quarterly training calendars

JOAN RAINALDI

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• Developed department’s quarterly Business Plans

• Negotiated and setup nationwide hotel contracts for training sites

• Tracked all training performance activities

Curriculum Development Specialist

Canon USA, Inc. Lake Success, NY June 1991 – June 1993

• Designed and delivered training programs for Canon products

• Designed self-paced learning programs for sales representatives

• Trained sales instructors to implement national sales training programs

• Assessed and observed curriculum implementation for accuracy and relevancy

National Training Manager

Canon USA, Inc. Lake Success, NY January 1987– June 1991

• Managed team of 15 Trainers

• Recruited, hired and coached all training, training support and administrative staff

• Designed, developed and delivered training materials to national dealer network and field

offices

• Produced demo scripts, reference materials and brochures to educate sales team

• Trained field staff of 60 employees in implementation of training programs for 650 dealer

locations

Product Training Manager

Canon USA, Inc. Lake Success, NY April 1984 – January 1987

• Trained field staff on multiple programs

• Designed and implemented training materials and support materials

• Developed product reference materials for dealer distribution

CERTIFICATIONS AND PROFESSIONAL AFFILIATIONS

• American Society for Training & Development (ASTD)

• Wilson Learning “Leading for Performance” Management Series

• Service Strategies, Situational Service, Sales Strategies & Sales Leadership

• Inbound Call Center Excellence Wilson Learning

• Franklin Covey What Matters Most; Presentation Advantage

• Langevin Instructional Design Workshop

• Langevin Making Your Training Stick

• Langevin Learning Services Instructional Design; Techniques to Make Training Stick

• Train the Trainer

• CUNA Mutual Sales Leadership Series CUNA Mutual Sales and Service Strategies

• SPIN® Selling/Implementing SPIN® Selling

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