Customer Service Manager

Location:

Posted:

March 09, 2010

Marvin Morrison

Pompano Beach, Florida 33069

786-***-**** • ************@*******.***

PROFESSIONAL EXPERIENCE

Coastal Limousine and Car Service, February 2005 to Present

Senior Customer Service Specialist, Groups & Events Manager

Handle the daily luxury ground transportation needs and logistics of our high-end clients

both local and international. Scheduled and coordinated ground transportation for large

meetings, events and offsite activities. Price and sell products and services to new and

existing accounts as well as maintain existing accounts. Research and resolve customer

service or accounting issues.

MC2 (formerly Karin Model Management), January 2002 to August 2005

Model

Marketed myself to clients in a professional manner to promote their product. Maintained

recurring clients such as Kohl’s, JC Penny, Levis and Sean John

Air Jamaica Cargo, December 2002 to July 2003

Import and Export Warehouse Cargo Agent

Work with customs and security personnel to ensure proper storage of valuable or hazardous

cargo. Ensure that clients can receive their complete shipment quickly and accurately by

effectively unloading cargo and passenger planes, check, log and locate all manifested and

un-manifested cargo.

1 Obtained FAA Hazardous Materials and Dangerous Good Certification

2 Certified in Import and Export Warehouse procedures

3 Certified in Airline and Airport Ramp Safety and Security Procedures

4 Air Jamaica Certification in Freight Handling Procedures

EDUCATION AND CREDENTIALS

Caribbean Institute of Technology (Infoserv), 2000-2001

Computer Programming and Web Design

Graduated with a Certificate of Achievement

Certificate, Ardenne High School, 1994-2000

Graduated with full marks in Information technology, Math, Biology, Geography,

English Literature and English Language.

SKILLS

1 Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, FrontPage)

2 Fully trained to use all module of GT3's Odyssey

3 C and C++

4 Java and Java Script

5 HTML and Web Site Design

6 Adobe Photoshop to create posters, web graphics and web animation