Customer Service Manager

ELENA ALVAREZ-DIAZ

PO Box ****** ********.********@***.***

San Juan, Puerto Rico 00928-0194 Tel. 787-***-**** m

PROFESSIONAL EXPERIENCE:

**** – Present CREATIVE THINKING SAN JUAN / MIAMI

FREELANCE

Develop special projects for clients that require event planning, media placement, public

relations, sponsorship sales, consulting, management, concept creation,

fundraising, idea and business development, image design, concierge VIP

liaisons, branding, supervising, budgeting, opening new business, conventions,

fashion shows, new products, videos, radio, television hiring and training among

many other things.

Specialties and Interests: Service, entertainment, restaurants, hotels, travel and all food

& beverage related Industries, Sport and Fundraising.

Mayor Past and Present Clients and Projects: Asociación de Gerentes de Flota de

PR, The Blue (Yauco Select, Hyatt Dorado Beach), APNI (Asociación de Padres

y Niños Impedidos),The Water Club Hotel, Zabo Restaurant, The Ritz Carlton

Hotel – BLT Restaurat, The Normandie Hotel, Designer Gustavo Arango,

Designer Luis Antonio, Delicious Ads, Premier Wine and Spirits (Moet & Jose

Cuervo), Vocero Newspaper, The NASDAQ 100 Open– Miami, University of

Miami, School of Medicine, Baseball Player Alex Rodriguez, Thomas Harris

(writer from Silence of The Lambs) Among many others.

EDULIS CORPORATE CATERERS & EVENTS SAN JUAN, P.R.

OWNER/CHEF

Fine dining and corporate catering service operation with a full kitchen production that

catered special events also daily catering corporate service lunch service offered.

In charge of Research and development of concept, implementing the concept opening

the concept, training personnel, budgeting, purchasing, creating manual and

procedures, supervising, and public and media relations.

1999-2000 ZABO CREATIVE CUISINE RESTAURANT CONDADO, P.R.

CATERING DIRECTOR – (ONE YEAR PROJECT)

In charge of research and development new ideas for re-inventing Catering Department

for the restaurant, implementing marketing concepts and ideas, planning and

running events, budgeting, hiring and training, purchasing, supervising labor,

food and liquor costs and public and media relations. In charge of selecting

vendors and sponsors among some of the many responsibilities. Responsible for

raising sales by 85%.

DELANO HOTEL – IAN SCHRAGER HOTELS MIAMI, FL.

BLUE DOOR RESTAURANT, Operated by CHINA GRILL

RESTAURANT MANAGER – THE BLUE DOOR

ACTING DIRECTOR OF RESTAURANTS AM

ASSISTANT DIRECTOR OF FOOD AND BEVERAGE

HUMAN RESOURCES ASSISTANT DIRECTOR

Earlier training and experience include: Restaurant Manager and Catering Manager For Doc

Dammers / Omni Colonnade Coral Gables - Miami, Garde Manger, Poissonner

and Saucier for Brasserie Le Entrecote and Brasserie Le Coze (Sister

Restaurant to famous Le Bernardin New York under Chef Eric Ripert and Robert

Holley), Coconut Grove Miami – Tony Roma’s General Manager - Guest

Services Supervisor for The Condado Plaza Hotel and Opening Trainer for the

Conquistador Hotel for Williams Hospitality and Tour Guide in Europe for

Miranda Travel and Tours among some.

EDUCATION:

JOHNSON AND WALES UNIVERSITY NORTH MIAMI, FL.

Culinary Arts Management

UNIVERSITY OF DAYTON DAYTON, OH

Liberal Arts

COLEGIO PUERTORRIQUENO DE NINAS CAPARRA, PR

High School

PERSONAL INFORMATION:

LANGUAGES: Spanish and English fully bilingual

SKILLS: Computer Literate, Mac and PC. Great research abilities. Management and

Concierge Skills. Excellent people and customer service skills.

Great serving and customer service vocation. Good public speaker and

coaching skills. An analytical, rational and creative mind with excellent

problem solver skills focusing in a scientific approach for finding solutions

to problems and puzzles, usually suggesting out of the box solutions.

CERTIFICATIONS:

Sanitation & Nutrition Certificate From the Culinary American Federation

“ServSafe” Certification – 2013 exp - American Restaurant Association

Equine Veterinary Medicine Certificate. University of Puerto Rico 2007

Black Belt – Tai Fu Shoi Style Karate

VOLUNTEER AND INVITATIONS:

Volunteer Speaker at the Department of “Extensión Agrícola”– For elderly ladies at the

Ciales Community

TV Programs with Luisito Vigoreaux “Entrando a tu Cocina” 8 episodes

Volunteer Speaker at Monte Claro – Cooking Program for Ladies, Río Grande, PR

Catholic Mission for the Opus Dei

TRAVELS: Extensive travels throughout North America, Central America, Mexico, The

Caribbean, Europe, Eastern Europe, and Africa

CONSULTING JOBS, PROJECTS AND REFERENCES:

List of mayor projects with descriptions and clients, available upon

request

Contact this candidate