Management Project

Steven L. Fritz

*** ******* ***** *** ****, CA **136

408-***-**** cell 408-***-**** fax

******.*****@*******.***

Enterprise Application Implementation Consultant

Project Management Vendor Management Enterprise Architecture

Within my background you will discover extensive experience in the optimized use of information technologies at

strategic and tactical levels. This history has developed skills in the management of professional and technical

teams to meet and exceed goals. My background demo nstrates successfully deployed Management Offices to

facilitate multi project technology landscapes. The focus of each successive endeavor has been to provide enterprise

support as well as maturing methodologies for the delivery of complex customization, systems architecture,

application implementation, and dissimilar technology integration.

Application Implementation Project Directorship SLA Authorship Middleware Architecture SOD

Compliance Team Development and Management Data Conversion and Migration Business Process

Engineering SDLC Guidance SOW Authorship Vendor and Subcontractor Management

Professional Experience

Independent Technology Solutions Consulting - 2001 – Current

Client name: Medtronic – MiniMed

This Medtronic division specializes in diabetes insulin pump design, manufacture, sales, service, and continuing

patient relationship. As a durable Medical Equipment manufacturer, their landscape includes highly specialized

interface requirements with ERP, CRM, Web, and Patient revenue management systems.

Senior Consultant – ACS Healthcare Solutions

As a key principal in the project management office I architected the technical environment for the enterprise

implementation of the GE Centricity application. The infrastructu re was engineered to coexist with the

manufacturing and distribution systems. My team designed and wrote the functional and technical specifications. I

developed complex data cleansing and migration strategies.

Key Accomplishments

Directed installation of the GE Healthcare Centricity application interface technology which supported the

productized Durable Medical Equipment (DME) module for GE

Designed and implemented repeatable processes for the Centricity application suite that simplified and

automated ACS-HCS’ subsequent GE DME initiatives

Installed core application with Payer Contract Module, Visit Management, and Task Management

Hands on management of the SAP to IDX middleware development (PI) totaling 41 interfaces

Coordinated the migration and conversation tasks for 17 base and transaction data sets; MPI databases,

Serialized equipment databases, Orders, RMA, sales history databases

Developed workflow decision tree structures to enable process reengineering

Institutionalized the enterprise testing strategy for go -live and validation activities

Client name: Catholic Healthcare West (CHW) clinical operations

Catholic Healthcare West is a leading healthcare provider of hospital and ambulatory medical services. The

Sacramento region is comprised of 5 hospitals and 22 clinics utilizing a provider staff of approximately 2500

professionals.

Senior Project Director

As the ‘go-to’ PM for critical regional application implementations and key member of the Sacramento technical

management team, I led the development of project management methodologies and coordinated the collaboration

of hospital executives, department heads, clinical leadership, operational staff, and back end technical support

representatives.

Key Accomplishments

Directed the MPI cleanup project

Directed implementation of the infrastructure for the Allscripts TouchWorks enterprise EMR

Engineered the clinical rollout/implementation tactical plans

Designed and deployed the configuration automation tool-set for future clinical turn-ups

Directed all Neon middleware interface technology supporting the EMR project

Architected the business processes and installation routines to automate future middleware implementations

Constructed the post-go-live systems health monitoring automation systems, including risk/failure notification

Directed the upgrade of the GE Healthcare IDX FlowCast v4 financial application

Client: Service Sales Management – Startup

This market space engages in the sales of extended warranty contracts. This startup has developed an application

which they sell and install at large clients. They also provide call center services to organizations that wish to

outsource their sales functions. They have a strong penetration in the network equipment vertical marketplace.

Client Implementation Partner

I provided full sales support and authored implementation and integration proposals, SOW’s, and implementation

plans with resourcing loading. The development and engineering department worked at my instruction and direction

to modify and customize the application for the clients. My teams input were important to the product development

group’s future product prototyping and release calendar.

Key Accomplishments

Created Conference Room Piloting – Fit Analysis, Business Analysis, Technical Analysis

Facilitated the creation of application implementation automation technologies including process, wizards,

scripted configuration checklist

Client: Disk Drive Manufacturer – international fortune 100 company

Hitachi Global Storage Technology purchased the disk drive manufacturing division from IBM. In their separation

activities they went through many optimizing activates.

Senior Consultant

The primary value I provided Hitachi GST was my impartial manufacturing process and IT systems expertise. As a

member of the manufacturing management team I developed several recommendations including server optimizing,

virus management, WIP inventory optimization, enterprise middl eware modeling, and defect reporting systems.

Key Accomplishments

Provided Strategic manufacturing consulting that resulted in strategic initiatives

Developed the Enterprise centric program management project development office

Presented Data architecture, Virus management, Data warehousing, Global resourcing recommendations to the

CIO

Client: Web Video Systems Development

This marketplace engages in internet video/voice conference management. They solutioned the master conference

servers, video and voice enterprise software, and client desktop application. Think WebEx. They have a strong

penetration in the military vertical marketplace.

Senior Department Consultant

I managed the IT department, distribution systems, and customer web systems.

Key Accomplishments

Completed Business process reengineering

Analyzed and made recommendations to improve business and technology systems and processes

Provided education and training to Helpdesk management in addition to upgrade, patch, software distribution

Tanning Technology Corporation - 2000 – 2001

Tanning Technology was an influential player in high-end enterprise architecture consulting. Clients included

Blockbuster, FedEx, E*TRADE, Global Crossing, and EBay. The specialization was in the must -not-fail, ultra

high-speed, fully auditable transition marketplace.

Client Partner

Managing the west coast professional services delivery included prospecting with the sales leadership. The staff of

15 project managers worked at my direction to provide analysis, design, architectural, implementation, and

transition services. I held full quota attainment and margin defense responsibilities.

Client: Key accomplishment at Sun Microsystems

Designed the corporate sales portal architecture and auditing strategy

Developed full Outsourcing tactical and strategic plans

Recommended technology shifts to accommodate Internationalization

Facilitated partnering of internal technology and business resources with the mission statements

Client: Key accomplishment at Daiwa Resea rch Institute

Directed the project team responsible for applications and hardware architecture validation

Managed the project teams responsible for reviewing all enterprise solutions components for this Tokyo

based stock trading organization. Equivalent to E*TRADE in Japan.

Client: Key accomplishment at Global Center / Exodus Communications

Directed the project teams responsible for enterprise IT initiatives

Deployed Asian and UK data center turn-up systems

Electronic Data Systems - 1997 – 2000

EDS is in the data center outsourcing marketplace. They provide very low cost, high economy -of-scale technical

support services to a wide set of industries and markets.

Senior Project Director

My 20 team members and I were part of EDS’ elite Delta Group team. We had for two critical missions. First was

to rapidly deploy of strategic projects and install PMOs within two weeks. Second was to provide project rescue

services that have undergone scope creep, problematic vendors, or missed SLA attainment.

Client: California State Automotive Association (a.k.a. AAA)

Directed the project teams responsible for three business areas: 1-Pilots 2-Kiosk 3-Integration

Managed all activities of the Forte' Middleware development team implementing the Siebel CRM application

solution

Horizon's Consulting, Inc. - 1997

This consultant organization expanded into the Y2K marketplace. It piloted this offering in Minneapolis.

Senior Project Director

I worked at the direction of the corporate director for year 2000 initiatives. I was responsible for the Minnesota,

Iowa, plus North and South Dakota territories.

Major Contributions

Directed the project activities and business development of all Y2K sites.

Monitored and directed the compliance activities of the staff technicians on -site and remote.

Developed additional business opportunities through development of service offerings

Computer Task Group, Inc. - 1996 –1997

Site Manager

Transamerica Insurance Group outsourced its IT department to CTG. My responsibilities included in frastructure

management, Application SLA management, Staff retention and management, profitability management, new

business identification and proposal development.

Major Contributions

Managed all activities of the TIG Insurance IT outsource.

Installed a 24x7 level 1.5 helpdesk for a user community of 2,500 employees and agents

Certech Technologies, Inc. - 1994 – 1996

Chief Information Officer

Certech was the Texas division of the California Cerplex Corporation. Certech was the manufacturing outsource of

SpectraVision Corporation. I managed all IT operations and development for this division.

Major Contributions

Developed, designed, and managed all information systems for the SpectraVision outsource of Manufacturing,

Repair Center, and Warehouse Logistics

Designed and developed a fully integrated Return Materials Authorization (RMA) system

Designed an integrated serial number tracking system complete with bar -code subsystems to handle purchased

and built product.

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