Sales Customer Service

Zena Horaibi

***** **** ***** **.

Gaithersburg, MD 20879

(Cell) 240-***-****

****.*******@*****.***

PROFILE

Motivated, tenacious, results-oriented sales and business development professional with an

intensely strong work ethic demonstrated by close to 10 years of success in various industries

such as business services, government, financial, media and marketing. Particular interests

and strengths include: prospect qualification; pipeline management; lead conversion and

closing skills; ability to develop and maintain lasting customer relationships/relationship

management; customer service; interpersonal communication and team work.

PROFESSIONAL EXPERIENCE

Foundation Marketing Group, Gaithersburg MD 2009-Present

Business Development Representative

• Contact prospective customers and discuss their needs and the benefits and

differences of the services provided

• Conduct between 50-120 calls daily

• Build rapport and make a connection with prospective customers

• Determine needs of customers versus just interest

• Uncover possible objections and qualify customers

Sentrust Mortgage, LLC, Gaithersburg, MD 2004-Present

Licensed - Senior Loan Officer

• Build rapport with various types of customers which has resulted in increased repeat

business and referrals

• Provide regular and substantive online and personal communications to clients to

ensure satisfaction and generate business opportunities

• Originated and closed over 150 loans that are in the best interests of customers

• Maintain a database of over 100 clients

• Consult with repeat and potential clients in order to assess their personal needs and

discuss the best-suited product and service options

• Customize programs tailored to meet the financial needs of individual clients and

ensure compliance with company and industry standards (e.g., review credit reports,

analyze income and loan-to-value ratios)

• Ensure timely closing of loans by maintaining constant communication throughout the

loan process amongst borrower, processor, appraiser, title company and lender

Heartland Home Finance, Hanover, MD 2003-2004

Loan Officer

Interviewed loan applicants, discussed and recommended loan products and services,

answered customer inquiries and advised customers of pre-approval or denial

• Managed pipeline to provide smooth process

• Prepared files for processing and closing

• Developed strategies to increase customer base through outside marketing

United Business Machines, Gaithersburg, MD 2003

Contract Specialist/Inside Sales

• Qualified prospects and pitched the value of service contracts

• Generated sales quotations, acquired new accounts by selling service contracts

• Made 75-85 calls daily; maintained accurate records of the calls

• Developed, solicited and closed new accounts

• Achieved more than 100% of quota 40% of the time

Fluent Creative Technologies, Baltimore, MD 2002-2003

New Business Development Specialist

• Developed business for start-up creative marketing firm

• Generated and qualified leads in media and mass communications markets

• Cold-called marketing decision makers in qualified businesses

• Researched, qualified and responded to Government RFPs

The Evening Tribune, Hornell, NY 1999-2002

Inside Sales Representative

• Supervised a 50,000 distribution, semi-annual travel guide that covered 9 counties

across NY State

• Managed over 500 customer accounts in all industries – including non-profit and trade

associations; Fortune 500 Companies; high-tech; telecommunications; and small

business

• Increased personal sales revenue increase 19% in one year; sales revenue increased

every year

• Selected to train new sales associates

EDUCATION

Saint Bonaventure University, Saint Bonaventure, NY

Bachelor of Science, Business Administration/Marketing, May 1997

Activities: Intramural Sports

Finger Lakes Community College, Canandaigua, NY

Associate in Science, Business Administration, December 1994

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