Engineer Manager

Carl A. Jones

**** *** ********** **. ********* 901-***-****

Millington, TN 38053 E-mail ****.*****@*********.***

Java • J2EE • VB • MS-SQL • MySQL • Remedy

Summary

Developer with ten years experience in full life-cycle development including analysis, design,

development, testing, documentation, implementation, maintenance and support of

applications in client/server and browser-based intranet environments.

Experience designing and developing object-oriented applications such as call-center tracking

and reporting, warranty order tracking, billing and reporting, asset management, inter-

company purchase authorization and order tracking, raw material price indexing and safety

bulletin compliance tracking.

Solid understanding of business needs and requirements. Expertise in requirements

gathering, functional design preparation and implementation planning.

Exceptional problem-solving, analysis, design and programming skills.

Excellent verbal and written communication skills.

Technical Skills

Languages: Java, VB, VBScript, ASP, T-SQL (Microsoft), PL/SQL (Oracle), Perl

IDE’s: Visual Studio, NetBeans, JDeveloper, Remedy Administrator, SQL

Server Enterprise Manager

Databases: MS-SQL Server 2000, MySQL, MS-Access

Operating Systems: Windows XP, Windows Server 2003

Other: Remedy Action/Request System, MS-SQL Reporting Services, Crystal

Reports

Certifications

Currently working toward Certified Java Programmer (Sun Microsystems), scheduled

completion August 2009.

Experience

Software Engineer ThyssenKrupp Elevator, Inc. 1999 - 2009

Example Application: Elevator Safety Bulletin Compliance Tracking – Company needed a way

of ensuring that safety issues with installed elevators were repaired promptly.

Created database with (a) contact information for maintenance personnel in all distributor

offices (US, Canadian and international), (b) safety bulletin information and (c) installed

elevator information. Provided fields, triggers and stored procedures to log complete audit

information (what was done, when and by whom). (MySQL)

Worked with key department managers and established procedures to issue safety bulletins

and to determine the list of installed elevators for which a given safety bulletin applied.

Worked with executive management to establish procedure for certifying safety bulletin

compliance. Wrote memo which was then distributed to all branch offices and independent

distributors to inform them of new procedural expectations.

Created a program to automatically notify key personnel for each step of the procedure.

(Java)

Created a program to automatically notify maintenance personnel in each office on a weekly

basis of the list of elevators serviced by his office for which there were safety repairs

outstanding. (Java)

Created data entry screen in MS-Access (with plans to eventually migrate this to a Java

application) to log receipt of compliance certificates.

Trained office personnel to retrieve compliance certificates (sent via email, fax or postal

service), log them into the database and record them in the document management system.

Created reports to show various displays of safety bulletins, installed elevators and

distributors (MS-Access).

Other Applications:

Elevator Engineering Support / Call-Center Tracking (Remedy/MSSQL)

Elevator Warranty Support Tracking & Billing (Remedy/MSSQL)

Elevator Technical Documentation Tracking (Java/MySQL)

Parts & Raw Materials Cost Indexing (MSSQL/SQLRS)

Company Credit Card Billing (VB/MSSQL/SQLRS)

Company Personnel Directory (Remedy/MSSQL)

IT Helpdesk / Call-Center Tracking (Remedy/MSSQL)

IT Purchasing, Authorization & Purchase Order Tracking (Remedy/MSSQL)

IT Asset Tracking (Remedy/MSSQL)

IT Incoming/Outgoing Shipment Tracking (Remedy/MSSQL)

Helpdesk Analyst ThyssenKrupp Elevator, Inc. 1997 - 1999

Provide telephone, remote access and laboratory support for end users and desktop systems in

a nationwide WAN environment. Document calls, install/repair systems, software and

updates via remote access tools (Remote Desktop, VNC, Timbuktu) where possible;

laboratory/benchtop hands-on support otherwise. Provide end-user support for various

applications including MS-Office and Outlook as well as user account administration.

Education

Bachelor of Science, University of Tennessee, cum laude, 1986

Major: Computer Science, Minor: Electronics

CADAM Installation/VM, CADAM Inc., 1987

The Engineer/Scientist as Manager, University of Tennessee, 1988

VM Performance Workshop, Amdahl Inc., 1988

Certified Quality Technician, American Society for Quality Control, 1989

Administering the A/R System, Remedy Inc., 1999

Microsoft SQL Server Database Programming, Microsoft Inc., 2005

PL/SQL Programming, Oracle Inc., 2006

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