Customer Service Sales

TERRI BOBB

** ***** ******* ****** 415-***-****

San Francisco, CA 94121 *.*****@*******.***

SUMMARY

Credit/Collections Professional with extensive experience in diverse corporate environments. Special areas of

expertise are: credit analysis, managing tasks and details, and customer service. Effectively combine

statistical/analytical, sales/service and organizational skills. Proven troubleshooter with persuasive, persistent

follow through on details and the ability to resolve disputes using accounting, research and interpersonal skills.

CAREER HIGHLIGHTS

Savvy understanding and experience in reducing 60-day, 90-day (and over) receivables; have proven

record of accomplishment in reducing these delinquencies by 60%.

Organized collection efforts on accounts with up to a two-year backlog.

Consistently met quarterly targets for cash collections and DSO. Ranked among the best nationwide in

meeting corporate credit/collections standards.

District was consistently rated among top seven in the company nationwide for meeting credit/collection

goals and objectives.

PROFESSIONAL EXPERIENCE

SEGA OF AMERICA, SAN FRANCISCO, CA 2004-2009

SENIOR CREDIT & COLLECTIONS/DEDUCTION SPECIALIST

Manage a portfolio of retail and distributor accounts. Reconcile deductions and post audits. Collect payments and review

credit lines. Apply cash and create credits in accordance with the company policies and procedures. Negotiate payment

plans. Contribute to departmental reporting to management.

2001 – 2004

NETMANAGE INC., CUPERTINO, CA

CREDIT AND COLLECTIONS ANALYST

Handle aged, difficult accounts with A/R balances as much as two years in arrears. Work closely with distributors, resellers

and end users. Reconcile aged deduction issues with distributor accounts (with delinq uencies dating back two years). Have

suggested procedural changes for handling deductions and contributed to an overall DSO reduction of 24 days. Reduced

the A/R >90 days as a percentage of the total A/R, by approximately 20%.

POWERBAR, INC., BERKELEY, CA 2000

CREDIT ANALYST

Hired to handle the largest share of receivable portfolio in a 4 -member team and assist with special projects and other

account related tasks. Make credit limit decisions and recommend adjustments. Assist with department activitie s and

supervision in absence of credit manager. Company was purchased at the end of the first quarter 2000.

1998 – 2000

DIGITAL GENERATIONS SYSTEMS, SAN FRANCISCO, CA

CREDIT ANALYST

Re-organized and managed all credit and collection operations with emphasis on setting credit lines and limits as well as

collecting delinquent balances. Made recommendations on account balances considered bad debt. Prepared various

collection, month-end and forecast reports for management review. Supervised one assistant.

TERRI BOBB PAGE 2

Recognized for exemplary performance in managing a customer base of 800 active accounts and in significantly reducing

outstanding balances with 90-day (and over) delinquencies to recover and build corporate solvency. Extensive research and

procedure recommendations.

1996 – 1998

SCITEX DIGITAL COMPANY, REDWOOD CITY, CA

CREDIT & COLLECTIONS REPRESENTATIVE

Performed credit and collection functions and maintained corporate accounts receivable assets in accordance with the

company’s official policy and pro cedures. Investigated and verified financial status and reputation of prospective

customers applying for credit. Prepared documents to substantiate findings and recommended approval or rejection of

applications for credit terms.

Established credit lines/limits for customer accounts. Secured sales transaction through the use of UCC -1 Financing

Statements. Coordinated sales made through third -party financing. Reviewed and tracked letter of credit documents for

international exchange.

1994 – 1996

SCHLAGE LOCK COMPANY, SAN FRANCISCO, CA

CREDIT/COLLECTIONS ANALYST

Evaluated both existing/new account credit approval information to determine proper credit packages for customers.

Generated complete financial review for all assigned accounts, and communicate d with customers with delinquent accounts

to secure immediate collection. Negotiated disputes to ensure timely payment. Analyzed input, and generated month -end

credit hold list, monthly receivables aging, CR reports, I -R reports, bad debt accounts, and EOM charts using Excel.

B.A., UNIVERSITY OF MARYLAND, COLLEGE PARK, MD – FRENCH LITERATURE

EDUCATION:

Computer Skills: Windows operating environment using EXCEL, Oracle Accounts Receivable Software

Program, SAP Accounting Package, Platinum SQL.

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