Sales Customer Service
Resume:
IVETTE HERSHEY
Norwalk, CT 06851-4257
617-***-**** *************@****.***
SUMMARY
Energetic business professional with 5+ years experience
• Adept at balancing multiple responsiblities in a fast paced corporate culture
• Skilled at working in teams to bring new products to market
WORK EXPERIENCE
Eze Castle Integration- Stamford, CT
Client Relationship Manager--August 2008- present
• Direct point of contact for growing list of clients for all general service and technical service
needs.
• Manage every aspect of client relationship; short term tasks or long term dynamic solutions.
• Deliver first class service and support in an intense deadline driven industry with minimal
supervision.
• Drive customer solutions by leading dynamic interaction between technical engineers and clients.
Sovereign Bank- Boston, MA
Client Relationship Project Analyst (for the Health Savings Sales & Service Group) -- September
2006- July 2008
• Lead technical implementation of new customers for the Sovereign HSA (Health Savings
Account) product.
• Developed and maintain tracking system for critical customer data for the HSA system
• Lead training for all external stakeholders and worked with management to identify process
improvements
• Key member of team that lead the technical and service implementation of new HSA platform
designed to manage high volume HSA activity with improved functionalities. Award recipient for
successful team work and related implementation
Lloyd Aereo Boliviano (Bolivian National Airline)- Miami, FL
Performance Management and Special Projects Coordinator --August 2003- April 2006
(August 2003- August 2004 Bolivia, South America & August 2004- April 2006 Miami, FL)
Part of the new private sector management team that was working to modernize and expand the
airline
• Worked with a team to prepare a request for a multi-million dollar loan from a major international
financial source in order to improve corporate liquidity.
• Developed and produced a weekly performance measurement report. The report measured 25
different factors that influenced profitability, customer service, and revenue generation.
• Key member of the Revenue Management team that introduced automated yield management
• Evaluated passenger and cargo sales performance of the airlines routes to the United States to
determine profitability and propose adjustments, where available, to enhance profits
• Developed collateral pieces for the airline: Company calendars for 2005 and 2006, interior design
for a simulator building (bringing in historical reference materials and antique airline
components), and company gift coasters.
The American International School of Bolivia (AISB)- Bolivia, South America
Finance Assistant / AP Math Instructor --August 2002-June 2004
• Assisted management with Accounts Payable and Accounts Receivable activity
• Taught Calculus, Trigonometry, Algebra, and Geometry for Advanced Placement level students in
grades 11 and 12
• Provided weekend and after-school math tutoring for students with need
• Taught math grades 5, 7, and 10.
Manufacturers Life Insurance Company of North America- Boston, MA
Licensing Specialist Representative-- January 2000-June 2001
• Managed regulatory compliance for team of sales personnel including; licenses and broker dealer
information
• Prepared monthly reporting for agent sales in high volume states
• Registered and filed selling agreements, sales by broker dealers, general agencies and registered
representatives
EDUCATION
Northeastern University- Bachelor of Science Degree in Business- Boston, MA
• Dual Major: Finance and Insurance & Marketing -- August 2002
OTHER KEY QUALIFICATIONS & AWARDS
Fluent in Spanish (native speaker)
• Computer Skills: MS-Word, Excel, PowerPoint, basic Access
• Awarded Editor’s Choice Award 2002, 2003, 2004, 2005, 2006, and 2007 for poetry achievements
(International House of Poetry and Poetry.com)
• Awarded a ‘Young Writers Award’ from Emerson College, Boston, MA (1997)
• November 2005 expo of paintings in La Paz, Bolivia
Contact this candidate