Management Engineer

SOLOMON KOTHAPALLI. S

Mobile: 203-***-****

Phone (Res): 203-***-****

E-mail: ***************@*******.***

*******.*******@*****.***

OBJECTIVE: To always work with the best and be the best where my technical skills can be fully

utilized and further developed and to seek a quality environment where my knowledge and

experience can be shared and enriched.

EXPERIENCE: Have more than 8 years of IT experience. 3+ years in Network and Systems

administration and 5+ years in the field of Enterprise Network and Systems management,

designing/installing/implementation/troubleshooting/Supporting implementation and Solution

architecture design. Have successfully implemented several Major projects in North America.

My expertise includes products such as

• Unicenter NSM (Network and System Management) 3.0 (0000,0202,0211), 3.1 (0000,

0403 & 0506), r11.0, r11.1, r11.2

• SAM pack (Service availability management)

• Unicenter Management Portal (UMP) 3.1, r11.1, r11.2

• Unicenter NPO (Network Performance Option) 3.5

• Unicenter ANO (Advanced Network Options) 3.5

• Unicenter Desktop and Server Management r11.2 (Unicenter DSM r11.2)

• CA Datacenter Automation r11.1

• Unicenter Web Management Option (WMO)

• Unicenter Management for Microsoft Exchange r11.1

• Unicenter Advanced systems Management (ASM)

• CA Ehealth 6.0

• CA Spectrum 8.1, 9.0

• CA Cohesion

• CA File System Management

• BOXI

• Integration of NSM with Unicenter Service Desk (USD) 6.0 (GA/SP1), r11.2, Dell open

manage, CA spectrum 8.1/9.0, Cisco, HP insight manager, IBM director, MOM 2005.

• Integration of CA Spectrum 8.1, 9.0 with CA ehealth 6.0

• Unicenter Desktop DNA 4.7/R11

• PCMACLAN 7.2/8.0/9.0.1

• E-trust SCM (Secured Content Management)/Antivirus

Well versed with the Unicenter NSM architecture and communication mechanism

(Worldview/Agent technology/Enterprise Management/DIA/UKB), CA Spectrum and CA

eHealth design/architecture and end to end implementation of these products. Fair amount of

knowledge on SQL 2000/2005 database. SNMP planning and configuration with a variety of

vendors systems (Cisco, Nortel, etc…). Protocol analysis and monitoring. Have strong

understanding of project management practices and Software development lifecycle. Have the

ability to lead medium to large projects and implementation of these projects independently.

Windows Platform:

Windows NT4, Windows 2000, Windows 2003, Exchange server 5.5, 2000 & 2003,

Proxy Server 2&3, NT/2000/2003 RAS Server configuration, Cluster Server, administration

and integration of Windows Domains with other OS Networks. VPN & RAS configuration

through Win2000/2003. Working knowledge on applications/packages like Outlook Express

and Web server (IIS4/5), SQL & Oracle Clients, Web server with SSL and NT Security.

Unix Platform:

Solaris 8, Red had Linux, configuration and administration. Configured RAID,

Sendmail, NFS, NIS+, DNS, SAMBA and DHCP in Unix Networks.

Network & PC Hardware:

Maintenance of different systems like Dell, Compaq, Compaq Lap-

tops and Intel. Network devices like Cisco Routers, Switches, Hubs and Internet and Intranet

Networks. Configuration and maintenance of SAN, NAS, DLT, DAT and LTO devices and taking

a regular backup on these devices using Veritas and many different backup software’s.

Network Laser jet Printers, ISDN Modems and Manageable Switches.

Database

Installing, creating and managing SQL 2000/2005 database.

Security:

Firewalls (Sygate’s software firewall and MS-Proxy server). VPN configuration

(Sonicwall with IPSec) and also through Win2000/2003.

Other Softwares & tools: PC Anywhere, Unicenter RCO (Remote Control Option),

Terminal service (Win 2000/2003), VMWare ESX 3.5, Vmware server/Workstation, Radmin,

Microsoft Virtual Server 2005, VNC etc.

EDUCATION:

• Graduation : Bachelors in Electronics (BSc.(Elec 1996-1999, Subjects: Mathematics,

Physics, Electronics from Osmania University (Bhavan’s Degree College, Sainikpuri)

• Post Graduation: 2002, Pursuing MCA (Masters in Computer Application) from IGNOU (Indira

Gandhi National open university)

CERTIFICATIONS:

• Honors in Hardware Engineering from IIHT (Indian Institute of Hardware Technology)

• Certificate in Computing (CIC) from IGNOU

• Microsoft Certified Professional (MCP)

• Microsoft Certified Systems Engineer (MCSE)

• Cisco Certified Network Associates (CCNA)

• Certified Unicenter Specialist/Administrator (CUSA)

• Certified Unicenter Specialist/Engineer (CUSE)

• Information Technology Infrastructure Library (ITIL)

• CA -Unicenter Network and Systems Management R 11.1Technical Foundation.

INDUSTRIES SERVED:

• Banking & Finance

• Media and Entertainment

• Software Development

• Service provider/ Call center

• Healthcare service provider

• Insurance/Reinsurance

ORGANIZATIONAL EXPERIENCE:

Axelon Services (formerly Algomod Technologies Corporation)

New York, NY : July 21st 2008 – till date

Designation : Enterprise Network and systems management specialist

Axelon Services is a national Information Technology consulting and staffing

organization. Axelon is a preferred supplier to the largest organizations in banking, brokerage,

telecommunications, and pharmaceutical.

Client:

XL Capital,

Stamford, CT : July 21st 2008 – till date

Architected, designed and implemented the below products

- Unicenter Network and systems Management r11.1 SP1

- CA Spectrum 9.0

- CA ehealth 6.0

- CA Cohesion

My job was to redesign, re-architect, and implement/upgrade the products and to

recreate the process flow.

• Created the Unicenter NSM framework (Message records/actions, Advanced

Event Correlation Policies, EMPerl) which has the flexibility to fit every applications’

traps/events in the enterprise.

• Created different scripts for URL monitoring using programmable watchers.

• Full length implementation of UCM, WRS, UMP, systems performance, DIA,

UKB.

• Integrated Unicenter NSM r11.1 with Unicenter Service Desk r11.2.

• Implemented and administered CA Spectrum 9.0 and CA ehealth 6.0 from

scratch. Lead the discussions and was instrumental in coordinating with the

network team to build the models and topology in CA Spectrum.

• Scheduled NCM policies to capture the running configurations on all the

network devices and worked out the problems of SNMP communication with the

Network team.

• Designed the ehealth system which was integrated with CA Spectrum. Created

the hierarchical architecture (smart tree) in ehealth for generation of reports per

continent/country/state/region.

• Scheduled different CA eHealth reports such as in/out/total Bandwidth, QOS,

Voice RTP, etc reports and CA Spectrum reports such as availability, asset, switch

port, etc.

• Integrated CA Spectrum with Unicenter NSM where the alarms of CA Spectrum

and CA ehealth were forwarded to Unicenter NSM using the set, clear, update

script and depending on the severity of the alarm a ticket was generated via AMS

(Alert management system).

• Created run books for NOC (Network operations center) and did knowledge

transfer on the tools on how to comprehend the alarms that were received from

CA Spectrum and CA ehealth.

Netcom Systems Inc.,

Edison, New Jersey : December 16th 2006 – July 18th 2008

Designation : Senior ESM Consultant, ESM Delivery

NetCom Systems Inc. is a high end business advisory and engineering services

company offering strategic technology advisory services to organizations in the networked e-

Business community.

My job involves in Architecting, Designing strategies, implementing, integrating,

administer and troubleshoot Unicenter Network and Systems Management (NSM) product.

Help clients in upgrading Unicenter NSM from previous versions to r11.1. Give solutions and

suggestions on fine tuning the environment.

Client:

AXA Tech,

Leonia, NJ : April 7th 2008 – July 11th 2008

The project is to provide a DR solution for AXA’s current Unicenter NSM environment

all around the world. Have been part of the architectural design team and have been playing a

NSM lead role for the whole project. Provided the DR solution strategy and proved the

architectural theory in in-house labs. The full length solution is provided to their 6 datacenters

all around the world. Have been preparing and documenting the test plan for NSM, DIA/UKB

failover, SAMP, etc., functionalities from a monitoring readiness perspective.

Partner:

CA (formerly Computer Associates)

Islandia, NY : 3rd March 2008 – 20th May 2008

Have been part of CA DCA r11.1 (Datacenter Automation) Development and SWAT

team to create Use cases and provide additional features to enhance the product. Played a key

role in strategizing the development architecture and implementing the CA DCA solution. The

project required contribution of individual inputs and requirements faced at different customer

sites, which were then created as use cases, and created solutions using CA DCA. The solution

was sent to QA for Quality and regression testing. Various Perl scripts were generated using a

data modeling tool called BPgen (Business Process generator) that were imported into CA DCA

and were tested at full length. Different use cases are being created for the best usage of the

product.

Client:

Ross,

San Francisco, California : June 17th 2007 – February 22nd 2008.

The project was to upgrade the present NSM 3.0 infrastructure to NSM r11.1. Major

task was to implement NSM r11.1 and Job Management on two different Microsoft cluster

environments. Later had administered and streamlined the Unicenter process. Below are few

of the tasks.

• Initial analysis of the NSM 3.0 architecture and setup.

• Architected and laid the cluster infrastructure.

• Installed and configured NSM r11.1 on cluster and installed Unicenter Job

Management option on another cluster environment. Tested for High

Availability of the Application and Jobs.

• Exported and imported all the jobs, jobsets, calendars from NSM 3.0 to NSM

r11.1 environment.

• Installed/upgraded and configured NSM r11.1 system, log, event, job agents

on Solaris, AIX and Linux machines.

• Administration and automation of auto ticket generation.

• Created and compiled Advanced event correlation policies for De-duplication

and Event tokenization inorder to automatically open service desk tickets.

• Worked on a perl script and added a subroutine to split the input event to

multiple events, which were delimited by pipe, using the dynamic tokens in

AEC.

• Implemented and integrated scripts through Programmable Resource

Monitoring for third party applications (SOA Applications). The monitoring

happens via the script which is integrated with Programmable Resource

watcher. Customized events are sent out for further notification.

Client:

WaMu (Washington Mutual),

Seattle, Washington : February 19th 2007 – November 30th 2007.

The project was to Monitor and Rationalize WaMu’s Infrastructure. WaMu has replaced

their Monitoring tool, IBM’s Netcool, with CA’s Unicenter suite of products throughout the

bank. Below are few of the tasks.

• Designed/deployed and configured NSM R11.1 and the DIA/UKB architecture

for WaMu’s Development Environment.

• Architected and configured the UKB failover and fail back strategy.

• Have been part of the architectural discussions from scratch to till date of the

project.

• Analyzed the present Windows OS security, which is set in their environment,

and documented all the privileges required to install and run Unicenter suite of

products in present WaMu’s OS hardened environment.

• Had been working hand-in-hand with WaMu’s and CA’s senior architects.

Documented all the procedures required during this Development deployment

phase.

• Configured Trap manager to translate all the events from non-ca specific

applications…etc.

• Written and compiled Advanced event correlation policies in all different

scenarios. Worked closely with the development team in architecting the

solution.

Client:

Publix Supermarkets Inc.

Tampa, Florida : Aug13th 2007 – Aug 17th 2007

Performed a thorough study and analysis of Unicenter NSM 3.x infrastructure

architecture and the Event flow mechanism at Publix. Publix has a highly customized

environment on Unicenter Workload Management and Unicenter NSM 2.4/3.x. The workload

jobs are critical on Mainframes with CA7. Created an analysis report with recommendations on

upgrade of their NSM 3.x environment to NSM r11.1. The study was to analyze the impact of

NSM r11.1 upgrade on the present NSM 3.x production environment, which is highly

customized.

Client:

Visa,

San Francisco, California : June 17th 2007 – September 18th 2007

Performed a study and analysis of Unicenter NSM 3.1 infrastructure architecture and

the Event flow mechanism at Visa. Had to parallely bring up a whole new NSM r11.1

environment running on Microsoft Cluster and forward the Events from NSM r11.1

environment to the present NSM 3.1 infrastructure without disrupting the production

environment. Below are few of the tasks.

• Analysis and validation of 3.1 infrastructure.

• Architected/Designed/deployed/configured/Documented Unicenter NSM

r11.1/Unicenter Management for Web servers 5.6.

• Integration of these products with UMP/WRS.

• Migrated and created new Event policies from the production environment.

• Created a Reduced Image to install System Agent, Log Agent and Event Agent.

Create rsp/Scripts files to automate Agent installation.

• Created UCM Windows Agent base profiles/Event agent base profiles.

• Created scripts, customized NSM r11.1 WV/2dmap..etc.

Client:

Daiichi-Sankyo,

Parsippany, New Jersey : June 17th 2007 – September 24th 2007.

The project was to perform a root cause analysis of the whole Unicenter NSM r11.1

production environment and troubleshooting and fixing the problems and re-architecting the

Unicenter NSM r11.1 environment and environment, which is on cluster. Below are few of the

tasks.

• Fixed the Master UKB/DIA communication problems.

• Reengineered the event flow and created new Event policies/AEC policies.

• Recreated and re-architected the AMS polices and AMS Escalation policies.

• Fixed Dell integration problems with Unicenter NSM r11.1.

• Created procedures and scripts to remove adaptive configuration through out

the environment and deployed the same via DSM (Desktop and Server

Management)

• Created and customized the UCM agent base profiles and delivered the same

on all the production servers.

• Created procedures to apply patches to multiple machines.

Client:

Directv,

Denver, Colorado : February 5th 2007 – February 16th 2007

The Project was on migrating Directv’s infrastructure to a new Data center.

• Configured and documented the steps for Unicenter NSM R11.1 in total and

NSM R11.1 on Microsoft cluster for the client.

• Analyzed the Event management architecture and streamlined the event

structure which reduced the number of message records and actions.

• Worked and troubleshooted on communication problems between NSM R11.1

DSM and NSM 3.1 Agents, which they had.

• Worked and gave architecture/technical suggestions on different components

of NSM R11.1 and on Performance architecture on the placement of servers

and storing of the cubes in the database.

Client:

Sallie Mae,

Fishers, Indianapolis : January 3rd 2007 – February 2nd 2007

Performed a POC (Proof of concept) on NSM R11.1.

• On various scenarios especially on failover of COR/DSM/EM in Cluster

Environment (Windows), making NSM Highly available.

• Did a failover of remote DSM’s where the Central DSM would allocate or assign

the managed objects of the failed remote DSM to a new DSM.

• Did a POC on UCM/AMS/ANS/Performance Management/AEC/WRS/UMP and

various other advanced features of NSM R11.1.

CA (formerly Computer Associates Inc.)

Hyderabad, AP, India : From February 2004 to December 2006.

Designation : Senior Support Engineer

Job Profile

Computer Associates International, Inc. (CA) is one of the world's largest management

software development company, which delivers software’s and services across operations,

security, storage, life cycle and service management to optimize the performance, reliability

and efficiency of enterprise IT environments. Also, touches many areas of everyday life, from

ATM transactions to airport security to online sales, customer service and medical information.

My Job involved in supporting the Unicenter NSM/UMP/ANO/NPO products. The

support is given to the companies located in North America/Asia PAC on Phone & through

Emails. This involves troubleshooting, in depth analysis, customizing, debugging and various

other aspects of integration with other Unicenter Products by logging in remotely into client’s

servers. Helped clients in designing, implementing and troubleshooting all the above

mentioned products. Have also Designed, Documented and implemented Unicenter NSM for

many Enterprise customers right from scratch. This also includes Performance tuning,

Application tuning, placement of the servers like the CORe/DSM/EM in their Environment

according to the CA’s standards and procedures. My specialization was in

• Enterprise Management (Event Management),

• AEC (Advanced Event Correlation) (Component of Unicenter NSM) and its

integration for trap analysis with other products like Unicenter Service Desk,

Autosys, Dell Open Manager etc.

• Create and write Message record policies, .RCA (Root cause Analysis) AEC

policies according to the requirements, scenarios and clients’ needs and more

importantly depending on the overheads on the NSM server.

• Configure the Router/Switch to send SNMP traps to the NSM console. Analyze

and read an SNMP/Agent trap and translate the trap according to the traps,

which come from different devices like Router/Switch/Agents etc., Import 3rd

party MIB’s for translation.

• Configuring the NPO and SMO (Switch Management Option) for report

generation and monitoring.

• Customize the 2dmap/Explorer, creating Business process views according the

clients’ requirements and configure the agents with the required configsets.

Was actively involved in training the employees and new joiners on Unicenter NSM,

Unicenter Desktop DNA and PCMACLAN. Was part of the interview panel at CA, Hyderabad,

India and took interviews at the technical level for candidates.

Was officially trained on Unicenter Desktop DNA 4.7 at Santa Barbara, California, USA

on behalf of CA, Asia. Later trained more than 60 people from Development, testing and

support teams on Desktop DNA at CA, ITC, India.

Had also designed setup and maintained the CA support Lab for research and testing

various issues on Unicenter NSM and had set the policies of the Lab accordingly. Maintenance

of the Lab involved updating the OS and E-trust Antivirus application with the latest patches.

Created many different scenarios as per clients’ typical environment. Also used Vmware

sessions for multiple setups. A combination of CORe/DSM/EM, DSM/EM, EM/Agents

(CaiW2kOs, CaiLogA2, Event, SQL, Performance, CaiUxOS, etc.,) were implemented on

different machines. Configured the router and switch for testing issues on NPO and ANO.

GE Capital International Services (client): From March 2003 to May2003.

(Hyderabad, Andhra Pradesh)

Designation : Systems Administrator (Workstation Management Group, WMG)

Job Profile

GE capital is one of the biggest and the largest International service provider to its

customer’s worldwide. It is one of the biggest call centers in the world satisfying its customers

in every aspect round the clock. Was an Employee of Shell Networks outsourced to Microland

to work at their Client site i.e., GE as a Systems and Network Engineer. Was working on

contract basis for 3 months for migrating their Servers/Network/Systems and Infrastructure to

a new building.

My job involved in installation and implementation of different servers (Domain

Controllers, Dell) workstations and Raid servers (Compaq) and assisting in setting up the

network during their migration to the new site. My job also involved in maintaining the

workstations and to satisfy the user in every aspect, i.e., in application point of view, Network

connectivity point of view, Operating System point of view, etc.

Nodes consisted of Win2K professional, WinNT, and Win95. To give an uninterrupted

access to the servers, AS400 servers, Mainframes, Mail servers, NAV servers, the Information

Highway, to take care of the permissions and restrictions and remote logins (VPN client) for

the employees of the company.

Seven Hills Comp. Tech. (p) Ltd

Ameerpet, Hyderabad, India. : From Sept 2000 to Feb 2003.

Designation : Network and System Administrator

Job Profile

Seven Hills is a healthcare service provider to its customers worldwide and has office

in the US, which is into Medical Transcription and Medical Billing.

My job involved in designing and setting up various Networks containing various

systems like Win2k, WinNT, Web servers, DSL connections, Exchange 2000 Mail Servers,

maintenance of systems and website. Proxy Server Installations, Maintenance and Trouble

Shooting and giving an uninterrupted access to Information Highway to the employees of the

company. Connectivity to the Information Highway was through DSL, dial -up and cable.

Uploading and downloading using softwares like Cute-FTP, PC Anywhere, etc. Design & build

the website of the company and maintain it (www.sevenhillscom.com). Was part of the

administrative team for providing support to customer’s onsite and also interacting with

vendors for Hardware and Software’s.

The Seven Hills Network consisted of 45 systems, where 23 nodes (Win 95, Win 98)

were connected to Windows 2000 server and 22 nodes (Win NT workstation) were connected

to Windows NT Server. To bridge these two servers, which are in two different

domains/subnets, have used Windows 2000 as a Multi Home Computer. Another Win2000

server box with 2 clients systems were used for accounting with Microsoft Access Application

as database. Had setup the Mail server using Exchange 2000. Configured local and remote

print servers. Setup automated weekly backup for the company’s data (Window2000 backup

utility).

Freelancing Projects:

Integrated Info Technologies Inc.:

(Remote Sensing & GIS Services)

Setup, integration and migration of Windows domain controllers, DNS servers and

DHCP servers to their new site with high availability of servers during the migration.

Implementation of Exchange 2000 in their environment and troubleshooting all kinds of

Network issues.

PERSONAL DETAILS:

Name : SOLOMON KOTHAPALLI. S.

Sex : Male

Date Of Birth : 11th September 1978

Nationality : Indian

Marital Status : Married

Current Visa Status : Valid Work permit H1 B till 30th September 2011

E-Mail : ***************@*******.***

*******.*******@*****.***

Contact Details : Mobile: 203-***-****

Res: 203-***-****

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