Manager Administrator

CANDIDATE NAME Ahmed Bilal Mir (Passport# AB******1)

CANDIDATE PROFILE

EDUCATION Master's of Computer Sciences (MCS)

DATE OF BIRTH 23-Apr-1972

MARITAL STATUS Married

TOTAL IT EXPERIENCE 09 Years

GENDER Male

CURRENT LOCATION “MIR HOUSE” Gujranwala, PAKISTAN

Mobile No [92] 300-***-****

Last / Excepted Salary 5700 / As per budget/Role

Email *************@*****.***, *************@*******.***

CANDIDATE SUMMERY

Have Strong experience in Administration of Global Messaging (Exchange Server E2k, E2k3, E2k7),

BlackBerry Enterprise Server (BES 3.6.X, 4.0.X, 4.1.X, 5.0.0), Clustering, NAS, SAN Storage, Front-end and

Back-end Terminology, Proxy Servers (Microsoft ISA 2000, 2004, Wingate 4.3, 5.0. 6.0), Domain Controller

Servers (Microsoft Windows NT, W2k, W2k3), LDAP Server, Sun One Directory, SMS (System Management

Servers), MOM (Microsoft Operation Manager), NetIQ, Remedy, PeopleSoft, Virtual Tech, Alarm Point Version

3.0.2.1, HP Insight Manager. HP iLO (Remote Connectivity), Backup Plan for CA BrightStor (ArcServe) (Backup

solution for Tape Library). DR Plan (Disaster Recover Plan). Have 2nd Level of Trouble shooting Experience of

Tape Library StorageTek (SL500) and EMC SAN Storage, HP Prolinte, Compaq, Dell Power edge. Have strong

experience to manage an environment of 50,000 users. Have skilled and knowledgeable in analyzing complex

problems and finding innovative solutions. Have strong interpersonal communication skills. Responsible,

hardworking, proactive, good team player, independent, customer and result oriented.

EDUCATION

Al-Khair University, Mirpur, Azad Kashmir (AJK), Pakistan

MCS Master's In Computer Sciences

May 1998.

University of the Punjab, Lahore, Pakistan

B.Sc. Graduation (Double Math & Statistic)

March 1995

Govt. College, Gujranwala, Pakistan

F.Sc. Secondary Education

April 1992

ZeeTech Institute Of Computer Sciences, Gujranwala

DCH Diploma in Computer Hardware Engineering

December 1999

SEMINARS AND TRAINING

(KT) Kepner Tregoe

Dan Butcher (Research in Motion Pte. Ltd. Singapore)

Cisco Certified Network Engineer (CCNE)

NETS (National Engineering Training Services), Lahore City, Pakistan (Training)

Microsoft Exchange Server 2000, 2003

Corvit College, Lahore City, Pakistan (Training)

Microsoft ISA Server 2000, 2004

Corvit College, Lahore City, Pakistan (Training)

Oracle 7.0 (SQL, Designer 2000)

Systex International

College, Lahore City, Pakistan (Training)

CAREER PROFILE

1. Company Name Research In Motion

1 International Business Park, Singapore

Position title Intermediate Analyst, DART – Primmer Support.

Duration June 10, 2008 to Feb. 15, 2009.

Projects Involvement: Support to Premier Customer’s like Tx4, Tx5

Job Description:

Main responsibilities are:

• Working support for premier customers (NASA, US Govt., Pentagon, All Banks, Govt. and private

sectors globally).

• Working for Tx4 and Tx5 level of premier customers.

• Ability to work as Team Lead for BlackBerry Infrastructure design and support for the platform of

Exchange 2K, 2K3 and 2K7.

• Ability to work as Team lead, infrastructure design for messaging, trained staff for advance level of

support for BES.

• ITIL process flow and improve business.

• Advance knowledge of MSDE and SQL 2K, 2K5 for BlackBerry Database management and support.

• Handel customer’s calls, emails and web chat sessions to provide world class primmer support.

• Handel all issues related to BlackBerry Enterprise Server as well as Handheld and desktop manager.

• Reproduce the issues in test environment before sending instructions to the clients.

• Setup an exchange environment for E2K, E2K3, and E2K7 for all version of BES for Root cause

analysis.

• Hands on experience to design infrastructure for messaging and collaboration services for Mobile

systems (BlackBerry BES 3.x.x, 4.0.x, 4.1.x and 5.0.0)

• Strong problem solving and Root Cause Analysis capabilities.

• Able to work independently on BES environment for 50,000 BES users.

• Answers the customer’s quires about upcoming products and releases.

• Explain the RCA to the customers after review the BES Logs.

• Escalate the case when need some improvement in the product to FE (Future Enhancement) team.

• Escalate the case to Software Development Team when need to change some application codes.

http://www.rim.com

2. Company Name Optimum Solution Pte Ltd whereas Client is Citi Bank N.A,

Tampnies, Singapore

Position title Wintel Administrator.

Duration Dec 03, 2007 to June 03, 2008

Projects Involvement: Asia Pacific Messaging, Black Berry and Directory Services

Support.

Job Description:

Main responsibilities are to manage messaging services in Asia Pacific (40,000 Clients) and manage

existing servers and create new servers (Mail box, PF, GW, FE, BE, BB, Orchestra, DR, COB (Continuity

of Business))

• Manage and optimize of the entire messaging environment on VMware ESX including e-mail

archiving, database maintenance, mailbox management, virus / spam filtering, instant messaging,

secure message delivery, high availability and disaster recovery related responsibilities.

• Performing backups, restores, and maintenance on Exchange servers & mailboxes, Server

Maintenance & House-Keeping of Servers, implementing and migrating Microsoft Exchange running on

Wintel platform.

• Provide support to User & Server on Microsoft Exchange 2000 & above.

• Problem Management & Issue handling related to Microsoft Exchange & Active Directory.

• Experience in supporting/troubleshooting advance email functions like BlackBerry.

• Creating new mail boxes, archiving mailboxes, move of mailboxes, deletion of mailboxes,

Creation of External STMP address, Creation of PF, Assign ownerships to PF, Granting SAR to PF,

Creation of External SMTP for PF.

• Creating new DL, permission granted on DL's, adding co-owners in DL's, granted Sendas

permission on non person mailboxes, creating non person mailboxes.

• Creating new BB users, move of BB users, create new domain users.

• Work with problem management when any major Outage problem.

• Check Server Disk Space when doing on call duty, response the critical alerts generated for

hardware and queue buildup, schedule to move the server store from one server to another.

• Manage LDAP and Active Directory Services.

• Use HP Insight Manager for system health check and hardware reports.

• Manage all Black Berry cases and provide support to them either OTA or non OTA users, IT

policy for BB users, Create, Delete, Kill devices and users from Black Barry Enterprise Manager using

4.0. 2nd and 3rd Level support only also ability to handle Data Center operation as well.

http://www.citi.com/domain/index.htm

3. Company Name Emerio Globsoft Pte Ltd whereas Client MSD (Merck Sharp &

Dohme), Singapore

Position title Global Messaging & Directory Services Consultant.

Duration June 2007 to November 2007.

Projects Involvement: Global Messaging & Directory Services.

Job Description:

Main responsibilities are to manage messaging services globally for around 30,000 users and manage

existing servers and create new servers (Mail box, PF, GW, FE, BE, BB)

• Install new Exchange 2003 server on ESX VMWare. Decommission of old exchange 5.5 server

and update to E2K3.

• Creating new mail boxes, archiving mailboxes, international move of mailboxes.

• Creating new DL, permission granted on DL's, adding co-owners in DL's, granted sendas

permission on non person mailboxes, creating non person mailboxes

• Creating new BB users, international move of BB users, create new domain users.

• Handle client's tickets using PeopleSoft CRM which have Emergency and High priority give

proper solutions within 24 hours and also give them on call service having 24x7 and 12x2 support.

Assign all INF Messaging cases to subordinates and handle emergency and high priority cases to

myself.

• Manage LDAP and Active Directory Services.

• Using PeopleSoft and web based Merckury software for solving cases for users and clients,

using Alarm Point for sending Critical Alarm to the group,

• Using sun one directory for managing Domain Users, use HP Insight Manager for system

hardware reports. Manage all Black Berry cases and provide support to them. 2nd and 3rd Level support

only.

http://www.msd.com

THE CONCOURSE

300. Beach Road

4. Company Name Royal Palm Golf & Country Club.

Position title System Administrator

Duration April 2005 to June 2007.

Projects Involvement: System Administrator

Job Description:

Develop information systems policies and procedures for department and company.

• Manage and Administrator Company exchange server 2000.

• Manage and Administrator Active Directory Users and computer using windows 2003 server.

• Create new users in AD and create their mail boxes.

• Create new DLs and add co-owner and add users in DL.

• Administrator the Public Folder Server.

• Use ISA server as a firewall for Exchange Server.

• Administrator around 500 users in the organization.

• Enforce company policies and procedures related to the use of information systems for all

employees.

• Develop and maintain a systems disaster recovery plan for AD and Exchange 2000 Server.

• Plan, implement and maintain company’s information systems security strategy.

• Research, evaluate and implement technology that will maintain a high level of company

effectiveness in the area of information management.

• Planning data flows for a new or revised database

Specify users and user access levels for each segment of database.

http://www.rpgcc.com

5. Company Name Global Telecom Limited.

Position title Network Administrator

Duration November 2001 to April 2005.

Projects Involvement: Network Administrator

Job Description:

• Administrator Windows 2003 Server as a Domain Controller for 1000 users.

• Administrator Exchange 5.5 and 2000 for manage users’ mail boxes as well as database backup.

• Archive emails for VIP users.

• Backup VIP user’s mailbox and inform them to make local PST on their machine.

• Create new DL for Departments and add co owners into that.

• Add members into that DL for sending email on group.

• Maintain public Folder Server.

• Use ISA server as a firewall for Exchange Server.

• Backup exchange server Database on weekly and daily basis.

• Administrator to organize, direct and evaluate the operations of information system and electronic data

processing (EDP) department Administrator to develop and implement policies and procedures for

electronic data processing (EDP) and computer system operations and development.

• Administrator to maintain, troubleshoot and the use of Local Area Networks (LAN) and Wide Area

Networks (WAN), mainframe networks and computer Workstations, Servers and peripheral

equipments.

• Administrator to operate master console to monitor the performance of computer systems and networks

and to co-ordinate access and use of computer networks.

• Administrator to provide problem-solving services to network users, Check that LAN to WAN interface is

correctly connected and configured and tested, including routers, firewalls equipment, Check that network

interface equipment (Broadband and Wireless Access) is properly connected, Check that remote access

is properly verified in accordance with company procedures,

• Check that security for user accounts is maintained across all systems.

• Check that User accounts are set up following standard operating, procedures

• Check that the quality of passwords and periodic user updates is properly maintained, User inquiries

regarding security issues are responded to effectively and in a timely manner.

• User names and passwords are set and tested, Changes to security policies and procedures are

communicated to all appropriate departments, companies and individuals,

• Current software upgrades are installed, including operating system patches anti-virus database,

Hardware, software and connectivity upgrades are installed with minimal disruption to network,

• http://www.gt.com.pk

6. Company Name Global Infrastructure Limited.

Position title System / Network Administrator

Duration January 1999 to November 2001

Projects Involvement: Network Administrator

Job Description:

• Manage Domain Controller Administration for WIN NT Server.

• Manage Domain Controller Users and Security Policy.

• Manage Active Directory Services.

• Manage Exchange Server. 5.5 (for 500 users).

• Create new user in Exchange 5.5 and manage their mailboxes.

• Create DL for groups email.

• Install Antivirus Norton Antivirus on servers as well as on workstation.

• Install and Administrator Proxy Server (Wingate) for internet usage.

• Network monitoring and LAN, WAN Management Wired.

• Outlook express and Internet training to users.

TECHNICAL TOOLS

Software Developments C++, Pascal, COBOL, FoxPro, Access

Databases MSDE, MS SQL Server 2000, 2005, MS Access, Oracle, My SQL

Internet / Distributed MS IIS 4.0, 5.0, 6.0

Office Tools Ms-Word, Ms-Excel, MS-Access, MS-Project, MS-Outlook, MS-Power Point, MS-

Visio, Outlook Express

Proxies MS ISA Server 2000, 2004, Wingate 4.3, 5.0, 6.0, Analog, Slim, WinLite

Messaging MS Exchange Server 5.5, 2000, 2003, 2007.

Black Berry EnterpriseBES Servers 3.x.x, 4.0.x, 4.1.x, 5.0.0

Anti Viruses Trend Micro (Office Scan, Mail Scan), Symantec Corporate Edition

Web Development HTML, DHTML, Macromedia Dream waver, Macromedia Flash, Coral, Adobe

Designing Carol, Adobe, Flash

Web Based Applications PeopleSoft. Manage soft, Virtual Tech

O.S Win2k3, 2K servers, win2k Professional, XP, vista, Mac, Linux.

Utilities AlramPoint, Quest ActiveRolesServer, Quest Password Reset Manager, Sun One

Directory, HP Insight Manager, NetIQ, MOM, People Soft, Virtual Tech,

Clustering.

Backup's NT Backup, Solo Soft, CA BrightStor (ArcServe)

REFERANCES

Furnished on demand

Contact this candidate