Project Manager Management

(Please note: I am willing to undertake all the expenses for in-person interview and relocation)

NIVITA DEVI GANESAN

Phone: 813-***-****; 813-***-****

Email: **********@*****.***

PROFESSIONAL SUMMARY

Versatile Business System Analyst with ten years of experience in financial, telecommunication and government sectors.

Adept in applying project management procedural knowledge to a host of software solutions. Expert in requirements

gathering and software development life cycle, including analysis, design, development, testing and implementation of

software applications. Excellent leadership, communication, analytical, interpersonal, and presentation skills.

VISA STATUS

Permanent Resident (Green Card holder) of United States eligible for U.S citizenship after 2 months.

BUSINESS SKILLS

Project Planning and Reporting Requirements Gathering

Business Analysis/Business Process Modeling Technical Documentation

Gap Analysis Cost Benefit Analysis

Leading JAD sessions Requirement Traceability Matrix development

Data Modeling Executive –Level Presentation

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Fulfillment Activation Service Tool (FAST) is a browser-based order processing system designed to service, fulfill and

activate phone and accessory orders generated by the different Sprint virtual sales channels. The queue based workflow

allows users across the globe to simultaneously work on customer orders in different stages of fulfillment and activation

lifecycle.

• Served as a liaison for clients and technical/development teams

• Translated business needs into data analysis and reporting solutions (using SQL, MS Access, MS Excel and

Business Objects)

• Performed gap analysis - analyzed ‘AS-IS’ or existing business processes, created process flow diagrams,

identified places for improvement and analyzed ‘TO-BE’ business processes

• Performed Joint Application Design (JAD) sessions with customer support teams to determine the actual

requirements

• Assisted in project management (creating project plan, resource management, defect/service ticket management,

level of effort estimations) using CA Clarity PPM

• Created the system requirements document (SRD) which included : UML like use cases, flow charts, activity

diagrams and supporting physical data models (PDM)

• Uploaded and maintained system requirements in IBM Telelogic Doors for every project

• Utilized change management procedures for every software change request. This included evaluating the

change request, assessing accompanying risks, implementing it and tracking it to completion.

• Conducted system requirements walkthrough for development, virtual business and other impacted application

teams.

• Provided support to development team in understanding the requirements and developing the application in the

most efficient way.

• Developed and maintained the Requirements Traceability Matrix (RTM) for each release.

• Ensured that all essential communication with customers and technical teams were clear and archived. Also,

ensured that documentation of requirements, current/to-be workflows, meeting outcomes and training materials

were accurate and complete.

• Assisted system testing team by explaining the requirements and giving overviews of required test scenarios.

Generated SQL scripts to verify during testing.

• Technologies used include CA Clarity, MS Visio, MS Word, MS Excel, MS Access, Business Objects, XML,

Oracle (TOAD) and IBM Telelogic DOORS.

CDARS is the most convenient way to enjoy full FDIC insurance on deposits of up to $30 million. Banks in CDARS

network can offer a unique service to their customers where in customers sign one agreement, earn one interest rate, and

receive one regular statement. This saves customers from entering into multiple rate negotiations, tracking maturing CDs

from numerous banks, organizing various interest disbursement checks, and monitoring changing collateral values.

• Led conversion of WebMethods application to J2EE along with some Business Process Re-engineering (BPR).

• Served as a liaison for the client and development teams.

• Performed complicated data analysis and presented them using MS Excel and Business Objects.

• Conducted Gap Analysis and Cost Benefit Analysis.

• Led meetings with client service organization representatives to gather the business requirements.

• Generated the System Requirements Document (SRD) and maintained the Requirements Traceability Matrix

(RTM).

• Developed user interfaces using MS Visio.

• Created use cases (including UML like– use case diagrams, activity diagrams, sequence diagrams and

supporting data requirements using data modeling like PDMs) for new modules or changes to existing modules.

• Led and managed the development team and reported the progress to upper management.

• Responsible for all relevant document management in MS Sharepoint.

• Assisted in writing test scripts and in testing of the new code.

• Led User Acceptance Testing and did presentations to end-users.

• Provided production support for pre-match, match, match finalization, generation of reports for the various

customer banks and reconciliation of Promontory data with Bank of New York (BNY) data.

• Conducted customer training for new modules.

• Technologies used include MS Visio, Oracle, MS Word, MS Sharepoint, MS Excel, Business Objects, XML,

TOAD, CVS, Site Minder, FLUX, Xplanner, and Bugzilla.

• Iterative/Agile methodology was the primary development method.

The Personal Property Tax System (PPTS) is an application used to maintain the tax related information of personal

properties (cars, boats, etc.) of the residents of City of Alexandria.

• Performed requirement analysis for every new/change request. Assisted users in determining their true

requirements and clearly defining them in the High Level Requirement Document (HLRD).

• Led the Business Process Reengineering efforts which greatly eased the workload of Accounting, Treasury and

Revenue departments (especially with respect to reconciliation of their reports).

• Prepared use cases and Level of Effort (LoE) document for major user requests.

• Conducted weekly meetings with the user community to provide an update on the project status.

• Delegated tasks to subordinates and provided assistance on technical and business/functional areas.

• Served as Point of Contact (POC) for PPTS whenever interfaces with other systems (like the City of Alexandria

website and Performance Accounting) had to be developed.

• Developed the Requirements Traceability Matrices for major undertakings.

• Designed project plan for the re-write of this application to web-enable it.

• Designed MS SQL procedures and Crystal reports.

• Technologies used include MS Visio, MS Word, MS Sharepoint, Primavera, MS SQL Server 2000, PVCS, MS

Excel, Crystal Reports and Power Builder 10.0.

This application manages the tax information of all businesses (hotels, restaurants, etc.) established within the City of

Alexandria limits.

• Led the document and content management efforts for the City’s website using MS Sharepoint.

• Served as a Technical Advisory Council (TAC) member on the evaluation of RFP issued for the procurement of

a web based Commercial off the Shelf package.

• Analyzed, evaluated and made recommendations on different COTS systems submitted by software vendors.

• Managed scope control of the new system and conversion of the old system.

• Project managed and facilitated conversion of existing client-server based system to web-based system.

• Technologies used include MS Visio, MS Word, MS Sharepoint, Oracle, Microsoft Project and Crystal Reports.

The Vehicle Impound System keeps track of information regarding vehicles that are towed and brought into the City’s

impounding lot.

• Performed project management and system design.

• Documented the requirements and prepared a comprehensive system development plan for coding standards

and configuration management.

• Was responsible for weekly status calls and project progress monitoring.

• Technologies used include MS Visio, MS Word, MS Access, Sybase, Microsoft Project, PVCS, Crystal Reports

and Power builder 7.0

This is an Insurance Management Software that manages almost all the operations of an insurance company. It covered

various operations like generation of an application, rating, risk management, invoicing and claims processing.

• The system was developed using PVCS, Crystal Reports, PowerBuilder Version 5.0 at the front-end and MS

SQL Server 6.5 at the back-end on a Windows NT platform.

• Developed maintenance module for all the setup tables.

• Implemented security module for users and groups.

• Created reports for client list, contacts, ratings and coverage.

www.MedIndia.org

MedIndia.org is a medical portal providing a medley of useful information about the medical field. It covers a wide range

of engaging information including latest happenings in the domain of medicine and information about medical

institutions.

• Was actively involved in designing of the database.

• Led the coding of Health Records. Health Records is the module that helps in maintaining health information

about its various users. Users could store information pertaining to their illnesses, allergies, medications etc., all

in one place and can even provide its access to their doctors.

• This module was developed using ASP, JavaScript and MS Access.

www.inEclat.com

This is the intranet of Éclat Infoway Private Ltd. It is equipped with numerous facilities like Attendance Monitoring

System, System Log, Effort tracking system, Leave and Permission record, Message boards and Employee profiles.

• Designed the database.

• Created the Effort Tracking System (ETS). The ETS is a facility by which a project manager/leader can keep

track of the status of work assigned by him to his subordinates.

• Also created daily, weekly and monthly reports required for the analysis of this project.

• This system was developed using ASP, HTML, JavaScript, Crystal Reports, Erwin and MS SQL Server.

EDUCATION SUMMARY

• Bachelor of Engineering (Electrical and Electronics)

SRM Engineering College (Madras University, India) – 1994 - 1998

• Diploma in Global Software Engineering

(Sprint Technologies Private Limited, India) 1998-1999

AWARDS WON

Won the prestigious ITS Outstanding Team Performance award FY2002 in City of Alexandria for successfully managing

the Personal Property Tax System.

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