Project Data Entry
Resume:
MICHAEL P. MCGOVERN
Middleburg, FL 32068
H: 904-***-****
C: 904-***-****
****************@*********.***
SUMMARY:
Results-driven Analyst with over 19 years of progressive experience within the banking/credit and mortgage
industry with a basic understanding of all areas within the industry. Specializing in overseeing procedural
processes and policies, and ensuring organizational compliance with corporate and industry standards.
Strong analytical, problem-solving, and organizational skills. Recognized for ability to build, strengthen, and
maintain relationships both internally and externally; able to interact positively with all levels of management. A
team player who is committed to high work-ethics and attainment of management goals and objectives.
SKILLS
Software Microsoft Office 95/97/2000; MS Project; Clearquest; Sharepoint; Fidelity Systems – MSP/CPI,
Director, Navigator, and Passport ; MS Excel; MS Word; Outlook; Lotus Notes; Internet Explorer; Adobe;
Windows 95/98/2000/XP, WordPerfect
EXPERIENCE:
2007- 2009 Lender Processing Services, Inc. (formerly a division of Fidelity National Information Services),
Jacksonville, Florida
Business Analyst – IT Business Consultant
Reviewed, defined and authored hardware and software documentation of functional specifications/requirements in
coordination with scope of project. Performed JAD Sessions, Walkthroughs and created Flow Diagrams for each
assignment. Established relationships with internal departments and subject matter experts of organization
regarding scope of project. Worked with programmers and developers in design, test, and implementation of
various states for project. Worked with QA Analysts for quality of requirements and assisted in creating test cases
and testing of assignment. Performed problem analysis, and communicate with analysts any issues of concern or
affecting of project.
• Reported project status updating documentation using Sharepoint and Clearquest. In addition, reported time
tracked on project using EPK.
• Identified gaps in state rate manuals and presented to leadership team enhancements to minimize errors.
• Ensured QA standards through review process with programmers and developers and ensured compliance
practices within scope of project.
• Developed, maintained, and audited reports regarding the project.
2006-2007 TSPI Temporary Agency – Fidelity National Financial Title Group, Jacksonville, Florida
Business Analyst – IT Business Consultant – Rate Calculator Engine Project
Reviewed, defined and authored hardware and software documentation of functional specifications for state rate
manuals in coordination with scope of project. Performed JAD Sessions, Walkthroughs and created Flow
Diagrams for each assignment. Established relationships with internal departments and subject matter experts of
organization regarding scope of project. Worked with programmers and developers in design, test, and
implementation of various states for project. Worked with QA Analysts for quality of requirements and assisted in
creating test cases and testing of assignment. Performed problem analysis, and communicate with analysts any
issues of concern or affecting of project.
• Reported project status updating documentation using Sharepoint and Clearquest. In addition, reported time
tracked on project using EPK.
• Identified gaps in state rate manuals and presented to leadership team enhancements to minimize errors.
• Ensured QA standards through review process with programmers and developers and ensured compliance
practices within scope of project.
Michael P. McGovern Page 2 of 3
2006-2009 Ark Financial Counseling, Middleburg, Florida
Financial Counselor/Owner
Our services focused on the income needs of individuals and small-businesses, which included a cash flow
analysis, income management, profit and loss statement review, business plan review and debt planning advice.
For individuals, we reviewed, defined and implemented those areas to start a savings program making it possible
for them to be less dependent on credit. For small-businesses, we reviewed, defined, and implemented those areas
to reduce corporate debt, decrease operational costs, utilize cash flow more effectively, and establish financial
impact to business decisions.
• Identified areas of concern in financial needs versus financial wants.
• Developed and maintained a data entry program using Microsoft Office for all customers.
2003-2006 ABN AMRO Mortgage Group, Jacksonville, Florida
Repurchase Business Analyst
Minimized financial loss by negotiating with investors regarding repurchase amount through review and research.
Served as primary contact for correcting title information for loans involving manufactured homes. Established
relationships with internal departments of organization regarding repurchases. Reviewed and updated current
documentation. Performed problem analysis, and data entry for spreadsheets and reports to maintain and monitor
customer information. Assisted management in development of projects. Led small projects to enhance and
increase workflow practices.
• Performed and researched using the various Fidelity MSP screens, primarily for Taxes, Insurance, Customer
Service, Corporate Accounting, Bankruptcy, and Foreclosure. Utilized functions of Passport and Director.
• Assisted in development of an Access database for reporting of repurchase loan activity to ensure company
was within compliance measures of Investors.
• Identified loans in which investors indicate misrepresentation and facilitated research investigation.
• Issued appeals to investors relating to repurchase demands based on research.
• Ensured QA standards through auditing processes and ensured compliance practices with Investors.
• Developed, maintained, and audited reports regarding Investors.
2001 - 2003 ABN AMRO Mortgage Group, Jacksonville, Florida
Quality Control Analyst /Tax Pay Representative
Responsible for supervisory duties including department decisions and other related issues during absence of the
department supervisor. Subject matter expert for a Six Sigma Greenbelt project to enhance the tax paying process.
Member of a team to research and resolve customer issues. Updated company documents and training manuals to
create and responsible for small projects to improve the workflow process. Led small projects to enhance and
increase workflow practices. Participated in management meetings to report status, progress, and needs. Performed
problem analysis, data entry for spreadsheets, and reports to maintain and monitor customer information.
• Performed and researched using the various Fidelity MSP screens, primarily for Taxes, Insurance, Customer
Service, Corporate Accounting, Bankruptcy, and Foreclosure. Utilized functions of Passport and Director.
• Volunteered for a corporate advance recovery project which resulted in recovering more than $35,000.00.
• Performed extensive research for tax related issues and brought them to resolution in a timely manner.
• Ensured payment of real estate taxes before penalty dates, generated substitute bills and performed
maintenance on accounts to ensure dates, type, payee, terms, and amounts were correct.
• Reviewed checks, due date changes, and deposits to ensure accuracy and notified tax pay representatives of
corrections to be made; ensured completion within scheduled timeframe.
• Developed, maintained, and audited reports regarding tax pay representatives.
Michael P. McGovern Page 3 of 3
2001 Forum Temporary Services, Inc., New York, NY
Closer Assistant – Chase Manhattan Mortgage Co., Jacksonville, FL
Prepared instructions for FHA/VA and Conventional mortgages. Approved HUD’s for closing and coordinated
closings with Title Companies and Brokers.
• Served as point-of-contact for researching, preparing, and closing residential loan documents in accordance
with conditions of approval, Chase Manhattan Mortgage Company policy/procedures, and legal and regulatory
requirements.
1999 – 2000 FCC Equipment Financing, Inc., Jacksonville, Florida
Credit Analyst/New Business Representative
Responsible for researching, preparing, and closing commercial loan documents in accordance with conditions of
approval, FCC Equipment Financing, Inc. policy/procedures, and legal and regulatory requirements. Acted as
liaison between FCC Equipment Financing, Inc. and various brokers and customers. Updated company documents
and training manuals for policies and procedures to improve workflow process. Participated in management
meetings to report status, progress, and needs. Performed problem analysis, and data entry for spreadsheets and
reports to maintain and monitor customer information.
• Served as point-of-contact for obtaining, reviewing, and making credit decisions and recommendations in
approving commercial loans.
• Identified gaps in documentation and presented the leadership team with enhancements to minimize financial
loss due to missing information. Led small projects to enhance and increase workflow practices.
• Built relationships with competitors to provide credit history for loan approval.
1990–1999 Bank of America (formerly Barnett Bank, Inc., /Nations Bank), Jacksonville, Florida
Sr. Loan Closer/Loan Closer/Tax Pay Representative
Acted as liaison between Bank of America and various title companies, brokers and customers. Coordinated and
facilitated training for new hires and new products. Updated company documents and training manuals on policies
and procedures to improve workflow process. Performed problem analysis, data entry for spreadsheets and reports
to maintain and monitor customer information. Interacted with management, business partners, human resources,
training, and systems development regarding workflow and design issues. Monitored accuracy and effectiveness of
applications in a production environment. Assisted loan officers regarding credit and loan products. Subject matter
expert for a Six Sigma Greenbelt project to enhance the loan closing process.
• Served as point-of-contact for researching, preparing, and closing commercial loan documents in accordance
with conditions of approval, Bank of America, N.A. policy/procedures, and legal and regulatory requirements.
• Networked with clients, attorneys, loan closers, relationship managers, and credit policy officers.
• Assisted in multiple projects to identify systems to help improve efficiency within the Commercial Loan
Service Center. Led small projects to enhance and increase workflow practices.
• Acted as Primary Closer for the following types of loans: Dealer Financial, Private Client, Asset Based
Lending and Construction, Lines of Credit, and Letters of Credit.
• Developed case scenarios to analyze verbiage for loan products.
• Performed and researched using the various Fidelity MSP screens, primarily for Taxes, Insurance, Customer
Service, Corporate Accounting, Bankruptcy, and Foreclosure. Utilized functions of Passport and Director.
EDUCATION:
B.S. University of Phoenix, Jacksonville, Florida, August 2004
Major: Business Administration
A.A. Florida Community College at Jacksonville, Florida, August 1998
General Education requirements
Certificate of Law Enforcement, Northeast Florida Criminal Justice & Training Center, May 1996 – March 1997
CLUBS AND ORGANIZATIONS
The Songwriters Guild of America Platinum Member 2005 Member#14242
Certified Financial Counselor Training – Dave Ramsey, The Lampo Group, 2005
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